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TownePlace Suites Lubbock

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TownePlace Suites Lubbock
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87 Reviews from our TripAdvisor Community

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Showing 87: English reviews
Allen, Texas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

Very good place to stay. Nice front desk staff that are knowledgeable of the area. The breakfast staff is very good. The rooms are nice size and have a small kitchen. it is limited as to what you can do, but it is nice for a traveler. Nice refrigerator. The bed is ok - not bad but not good. The... More 

Thank Howard H
Belton, Texas
Level Contributor
85 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago via mobile

We stayed one night here during our travel to New Mexico. Room was nice and clean. Comfortable room layout with small stove and refrigerator. Included breakfast that was topical of most free breakfast at hotels (okay). We would stay here again.

Thank Dan D
Albuquerque, New Mexico
Level Contributor
8 reviews
Reviewed 29 October 2016 via mobile

Nice staff, safe parking, the hotel is a little dated, carpet furniture and paint out of date, but it is kept clean. Lumpy mattress... must be updated! Breakfast is free and good. Close to college and food/drinks...ask for a room not facing freeway, it should be quieter.

Thank Sueboren
Krista H, Manager at TownePlace Suites Lubbock, responded to this review

Thank you so much for telling us about your experience at our property. I will be sure to let housekeeping, breakfast, and the rest of the crew know about your positive comments on their cleanliness and customer service. Please feel free to call us directly at 806-799-6226 the next time you are coming in so we can get you blocked... More 

Edmond, Oklahoma
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 September 2016 via mobile

Older building in need of some upgrades. Scuff marks on the walls throughout the hallways. Dried ketchup in the elevator hadn't been cleaned up for a few days. Check in was quick, friendly and professional. I was gone every morning before breakfast so I was not able to see their choices. Walls are thin. My room was on the second... More 

Thank patrikeif2
Kansas City
Level Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 August 2016

Hotel is clean, with friendly staff and easy to locate off of Loop 289. The pool is very nice and I would only make one improvement...and that is to the fitness room. The internet wifi is better than most hotels! I recommend.

Thank Beachluvinfamily
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Dear Beachluvinfamily, Thank you so much for your review of our property. We are elated that your experience with us was a fantastic. I will share your review with the team to inspire continued exceptional service for all of our guests. Thank you again and we look forward to seeing you again on your next trip to Lubbock. Desiree' Goswick... More 

Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 August 2016 via mobile

Stayed with family after 9 hour drive. Check in did not go well as promised sheets for pull out coach were not in room. Sheets delivered but we're still not given pillow sheets. Internet was unreliable and slow. We are platinum members which gives us access to premium speeds but could never connect to it. Room design was nice but... More 

Thank Stacie M
MattCCS, Front Office Manager at TownePlace Suites Lubbock, responded to this review

Stacie, Thank you for taking the time to share about your recent stay at our TownePlace Suites in Lubbock. I see that there is room for improvement based on your feedback. I see that you rated your overall satisfaction an “3”; however, I also noticed that there were a few missed opportunities. Please accept my apology for not meeting your... More 

Austin, Texas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2016 via mobile

I have stayed here twice for business. Not so great. Bed was very uncomfortable. Breakfast was yuck. Agree with previous reviewer, bananas looked to be OLD. Rooms are loud. Struggling to find anything positive to say. Marriott please take a hard look at this property.

Thank AustinTX2004
MattCCS, Front Office Manager at TownePlace Suites Lubbock, responded to this review

Dear AustinTX2004, Thank you for taking the time to write a little about your experience with us. We strive to provide a memorable guest experience for our guests and I am disappointed to see that this was your experience with us twice. I do want to let you know that we are actually in the process of installing completely new... More 

Corpus Christi, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2016 via mobile

I am a Marriott Rewards member and booked in advance, asking for certain proximities in a room. The room was very nice, but not exactly my request. Breakfast was good for the offering. I liked the all-suite aspect, giving us real dishes and a large refrigerator.

Thank RightofWay12
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Dear RightofWay12, Thank you for writing a review about your recent stay with us at the TownePlace Suites Lubbock. I apologize that we were not able to accommodate the requests you were wanting. I will speak with my staff regarding ensuring we do everything we possibly can to ensure requests are met, especially for our members. I am delighted that... More 

Fairfax, Virginia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 May 2016

This is an older property that is in need to refurbishment. Everything in in need of repair from facets to appliances. The rooms are smaller than most. I stayed 2 days and moved out as I will be in Lubbock up to 60 days.

Thank ET385
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Dear ET385, Thank you for your review of our property, we appreciate your feedback. I will share your concerns with our team. I hope that in the future you would be willing to give us another chance. Desiree' Goswick Assistant General Manager TownePlace Suites Lubbock (806) 799-6226 desiree.goswick@pillarhotels.com More 

Lubbock, Texas
2 reviews
Reviewed 20 May 2016 via mobile

I love this place. The manager, Desiree, is just amazing. I will stay no where else. She is personable and friendly. The staff members are just wonderful. My daughter went missing for about five minutes and the whole staff was looking for her. Can you ask for better commitment than that?

Thank 546tamaraj
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Dear Mrs. Johnson, Thank you for your kind words. I am more than elated that we were able to provide a wonderful stay for you and your family during your transition to Lubbock. I will share your review with the team. It was a pleasure to serve you, and if you ever need a hotel in the future, we got... More 

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Room/Suite (3)
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Management photos: Courtesy of the property manager

All Management Photos (22)
Pool/Beach Area (1)
Dining (2)
Business Centre/Function Rooms (1)
Room/Suite (10)
Hotel & Grounds (3)
Other (5)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The TownePlace Suites Lubbock, TX hotel by Marriott offers the comforts of home for extended stay guests with a soothing, modern look in newly renovated all-suite Lubbock lodging. The preferred choice among extended stay hotels in Lubbock, TX, our spacious studio suites feature fully equipped kitchens and flat screen HD TVs. The TownePlace Suites Marriott is a pet-friendly hotel with on-site laundry and a fitness center to make guests feel at home. For Lubbock, TX hotels, our location makes getting to Texas Tech University, Medical District and shopping at South Plains Mall or Canyon West quick and easy. The Buddy Holly Center and the Science Spectrum Museum are also near this all-suite hotel in Lubbock, Texas ... more   less 

Additional Information about TownePlace Suites Lubbock

Address: 5310 W Loop 289, Lubbock, TX 79424-1142
Region: United States > Texas > Lubbock
Price Range: $145 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Lubbock 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Towneplace Suites Lubbock Hotel Lubbock
Lubbock Towneplace Suites
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Questions & Answers

Questions? Get answers from TownePlace Suites Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room on the backside - evidently it is quieter as i had no problems with noise.”
 of 5 bubbles howardh232, 29 Nov 2016 | Read review
“If you like a pool view, request...”
 of 5 bubbles Beachluvinfamily, 17 Aug 2016 | Read review
“This is an older property that is in need to refurbishment.”
 of 5 bubbles ET385, 28 May 2016 | Read review
“Top floor is a plus”
 of 5 bubbles 212acl, 18 May 2016 | Read review
“No room is good.”
 of 5 bubbles 698sherin, 24 Aug 2015 | Read review
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