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Quality Inn & Suites

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626 Reviews from our TripAdvisor Community

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Showing 626: English reviews
Reviewed 29 July 2016 via mobile

So I specifically chose this hotel because of all the good reviews. When we got there I noticed all the floors were very sticky. In the elevator and in our bathroom everyone's shoes were sticking to the floors. Then I noticed multiple hairs in the tub before we had even used it. All night my son and I coughed and...

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Helpful?
Thank Srwarner117
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write a review of our hotel, with that being said please accept my deepest apologies for your recent stay with us. I am so incredibly sorry that your expectations were high and we let you down from the beginning. I have addressed the issue regarding your sticky floor with both my...

Midland, Texas
Reviewed 29 July 2016 via mobile

Just needed a place to overnight. Picked this hotel due to price and location. Stay was adequate. Room was comfortable. Bathroom needed some updating. Had a little rust around faucets and around edge of tub. Walls pretty thin, heard my neighbors in a normal conversation during the middle of the night. Would consider staying there again but think I'd spend...

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Helpful?
Thank Rich G
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property I am so glad to see you enjoyed your stay. I'm glad you found our rooms comfortable and your overall stay adequate. I'm sorry you found rust around the faucet and edge of tub - my maintenance man will be spending this week...

Keller, Texas
Reviewed 27 July 2016

My daughter and I traveled to Lubbock to tour Texas Tech University . We had a very pleasant stay at the Quality Inn. The room was clean, breakfast was fine and the staff was very friendly. I would recommend this hotel and might stay there again next time I'm in Lubbock!:)

Review collected in partnership with this hotel
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Helpful?
Thank Dale-Kelly F
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property I am so glad to see you enjoyed your stay. I'm so glad our accommodations and breakfast met your expectations and that you found our team friendly - each and every one of our team members love their jobs and I am so...

Richardson, Texas
Reviewed 26 July 2016

We had a one night stay on our way to Colorado. We had two adjoining rooms. The rooms were clean and and very comfortable. The breakfast was good and the man working the breakfast area was very helpful and kind. He made our waffles for us and was super friendly. We enjoyed the stay so much that we decided to...

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Helpful?
Thank JustJean68
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property - I am so glad to see you enjoyed your stay. I'm glad to see you found our rooms clean and comfortable and our breakfast good. I agree, our breakfast attendant Joe sure does love his job and he is all about showing...

Fort Worth, TX
Reviewed 24 July 2016 via mobile

I had a one night stay here while on business in lubbock. The hotel was clean and comfortable but nothing special. Only reason disappointment was that the front desk staff didn't know any restaurants to recommend aside from chains. We found a good place Triple J on our own.

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Helpful?
Thank Eric P
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a nice review of our property, I am so glad to see you enjoyed your stay. Thank you for your comments regarding the local flavor restaurants - I will be educating my team on our local flavors and do hope the next time your in Lubbock you will stay...

Clyde, Texas
Reviewed 23 July 2016

This location happened to be very close to my daughter's new apartment and is also close to major roadways making it easy to get around the city quickly. Good sized, clean room which I got a good deal on for staying three consecutive nights. Great breakfast and indoor pool with hot tub. All staff that I encountered went out of...

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1Thank lisaeT4972UA
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property - I am so glad to see you enjoyed your stay. I'm glad our location was convenient not only to the local attractions but your daughter's apartment as well. I'm glad you found your room clean, our breakfast great and our team friendly....

Big Spring, Texas
Reviewed 23 July 2016

We stay here often, usually get our favorite room. The SA taff, Kasey, Joe and Carla treat us like royalty. We won't stay anywhere else in Lubbock.. We used to RV, but retired. This is the best place ever, always clean and neat. Staff is so friendly.

Review collected in partnership with this hotel
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Thank beverkyl
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property - I am so glad that not only are you a repeat guest but our team members such as Casey, Carla and Joe treat you like royalty! Each and every one of our team members love their jobs and I am so glad...

Siloam Springs, Arkansas
Reviewed 19 July 2016

My wife and I stayed here in late June. Our room was clean and comfortable. The breakfast was very good with a variety of options. The location right off the loop is close to many restaurants and shopping. Great place.

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Thank BillySteve
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review - I am so glad to see you enjoyed your stay. I'm glad you found our rooms to be clean and comfortable, breakfast good and our location right. The entire team and I hope the next time you find yourself in Lubbock you will be a...

Reviewed 19 July 2016 via mobile

Front desk staff was welcoming. Breakfast host was very friendly and helpful. We showed up late and the staff made it pleasant. My wife love the way the rooms were set up. The room set up allowed for privacy when people were still asleep from the people using the bathroom. Breakfast was hot and fresh.

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Helpful?
Thank Wayne K
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property - I am so glad to see you enjoyed your stay. I'm happy to hear you found not only our Guest Service Agents friendly and welcoming but our Breakfast Host as well. I'm glad your wife loved the design of our rooms -...

San Tan Valley, Arizona
Reviewed 15 July 2016

This is our 2nd time at this property. The staff was very nice. They will make you a perfect pancake or waffle in the morning. Comfortable beds and friendly housekeeping. We'll be back! (only knock is that the key cards kept losing their programming)

Review collected in partnership with this hotel
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Helpful?
Thank Andrew P
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property - I am so glad to see you enjoyed your stay. I'm glad you find our beds comfortable and our team friendly. I'm so sorry you were having problems with your key cards during your stay - we had some problems with a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Quality Inn & Suites

Address: 3430 W Loop 289, 34th Street & Loop 289 South, Lubbock, TX 79407-3745
Region: United States > Texas > Lubbock
Price Range: $102 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Quality Hotel Lubbock
Quality Inn And Suites
Quality Inn Lubbock
Lubbock Quality Inn
Hotel Style:
#2 Business Hotel in Lubbock
#2 Best Value Hotel in Lubbock
#3 Romantic Hotel in Lubbock
#3 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
5 questions
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Texas
over a year ago
Albuquerque, New Mexico
2 months ago
Godley, Texas
over a year ago

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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request for a room that is not on the corner closest to the freeway, depending on time of day, the traffic noise can be annoying.”
 of 5 bubbles johnnyw111, 22 Feb 2017 | Read review
“Top floor is quieter.”
 of 5 bubbles ATexasMom, 7 Feb 2017 | Read review
“The "Thank You" note left on our bed was lovely. ”
 of 5 bubbles grayfox52, 6 Feb 2017 | Read review
“Our room was close to the side parking lot ... very convenient !”
 of 5 bubbles 38davidv, 4 Feb 2017 | Read review
“rooms on west side are quieter.”
 of 5 bubbles gm1151, 18 Jan 2017 | Read review
5 of 5