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Quality Inn & Suites

Booking.comUS$74*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Quality Inn & Suites
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665 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Inn & Suites
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Showing 665: English reviews
Belgrade Lakes, Maine
Reviewed 1 November 2016

This is a pretty, modern hotel but, oddly, is not being kept up, either physically or service-wise, First, on the pros: Very good, hot breakfast. On the con-side: friendly but laissez-faire front desk service and poor maintenance, such as a non-functioning shower. Hotel management always says, "I wish you had told us." No, I do not want a workman in...

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Helpful?
1Thank inkmom
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking your time to write a review of your local stay, with that being said please accept my deepest apologies on your recent stay. I am so sorry that not only was your room was not up to standard but my team was laissez-faire about it. This is not our typical response when a guests is unhappy...

Houston, Texas
Reviewed 31 October 2016

best of the best for comfort, convenient to highway, personnel friendly including check in receptionist,breakfast attendants, room attendants. Will select next visit to Lubbock, Texas as easy to locate within vast area of Texas

Review collected in partnership with this hotel
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Helpful?
Thank robertbF2363MH
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property I am so glad to see you enjoyed your recent stay. I am so glad you found us to be the best of the best, conveniently located with friendly personnel. Each and every member on my team truly love their jobs and I...

Stephenville, Texas
Reviewed 30 October 2016

The Quality Inn made us feel so at home while we stayed in Lubbock. The front desk help was outstanding! They went out of their way to give us directions to places in Lubbock and they made sure we had everything we needed. Our room was very clean and comfortable. I will stay there again!

Review collected in partnership with this hotel
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Helpful?
Thank vhalford63
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review about your recent stay I am so glad to see you enjoyed your stay. I am so glad to know my team was outstanding helping you with questions and directions. The entire team and I look forward to seeing you in the future.

Blaine, Minnesota
Reviewed 28 October 2016

Easy to get to and get onto freeway, Hot tub was very nice. Pool temperature was good. Easy check in. Nice breakfast area; however, the scrambled eggs were not the best, some in what I took were cold. I would recommend getting a room on third floor end of hotel away from freeway, you can hear road noise on the...

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Helpful?
Thank Steven H
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property I am so glad to see you enjoyed your recent stay. I'm so glad you found our location easy to get to and from, our hot tub and pool nice and your check in process nice and easy. As far as the eggs...

Austin, Texas
Reviewed 28 October 2016

Whhen I booked, I asked for a top floor room away from the highway. I was given a second floor room on the highway side. When I requested to be moved, I was told nothing was available. Phone line was dead. Floor lamp had no switch; had to plug and unplug it. The bed was comfortable and the breakfast was...

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Helpful?
Thank prado1122
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking your time to write such a nice survey about your recent stay with us. Please accept my deepest apologies for not being able to accommodate your requests. I have spoken to my Executive Housekeeper about both the phone line and the floor lamp to ensure we get these problems resolved quickly. The entire team and I...

Amarillo, Texas
Reviewed 22 October 2016

Just a hotel for the night, nothing special. There was nothing about this hotel that would make me go out of my way to stay here again. For being just a place to stay for the night it was sufficient. So so

Review collected in partnership with this hotel
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Helpful?
Thank cliff_morris
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking your time to write a review of our property, with that being said please accept my deepest apologies for your recent stay. When you stay at the Quality Inn & Suites in Lubbock, TX my team is trained to go above and beyond to ensure each and every one of our guests receives the ULTIMATE experience....

Dallas, Texas
Reviewed 21 October 2016

Seemed like and older hotel, but a fare deal for the price, plus surprised by the very large room. Friendly employees from front desk to breakfast staff, very helpful. Very convenient to nice outlet mall and restaurants right down the street.

Review collected in partnership with this hotel
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Helpful?
Thank James S
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property, I am so glad to see you enjoyed your recent stay with us. Yes we are a little on the older side (10 years) but we have an amazing owner and management team who strive to keep us at a newer level. I'm...

West Chester, Pennsylvania
Reviewed 18 October 2016

This hotel is managed superbly. Every single employee we encountered was extremely nice and accommodating. The place was very clean too. We will try and go there every time we're visiting Lubbock to see our sons who are students there.

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Helpful?
Thank Megan H
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property I am so glad to see you enjoyed your recent stay. I am so glad my team went above and beyond for you, each and every member on my team truly love their job and I am so glad to see their love...

Arlington, Texas
Reviewed 16 October 2016

We stayed in a queen suite on the third floor by elevator. Our room was big, clean, and nice. Air conditioner worked GREAT! All of the staff is friendly and helpful. Joe at the breakfast is the highlight of the stay. He's the most positive, friendly, helpful person you'll ever meet, and he makes waffles for you! The breakfast is...

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Helpful?
Thank Lisa O
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property, I am so glad to see that not only did you enjoy your recent stay but that you have been staying with us for two years - THANK YOU for your continual loyalty!! I'm so glad you found our rooms nice and clean,...

Reviewed 15 October 2016

We have stayed in several hotels and have found that this is our favorite place to stay. The rooms are extremely clean and up to date. The hotel staff are very friendly and helpful. Breakfast in the mornings is always delicious. When our family needs a small get away, this is our place to go!

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Helpful?
Thank Nikky L
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property I am so glad to see that not only did you enjoy your recent stay but that you are a regular guest in our hotel! I am so glad that our team friendly and helpful, our breakfast delicious and our rooms clean and...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities

Additional Information about Quality Inn & Suites

Address: 3430 W Loop 289, 34th Street & Loop 289 South, Lubbock, TX 79407-3745
Region: United States > Texas > Lubbock
Price Range: $105 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Quality Hotel Lubbock
Quality Inn And Suites
Quality Inn Lubbock
Lubbock Quality Inn
Hotel Style:
#1 Best Value Hotel in Lubbock
#2 Business Hotel in Lubbock
#3 Romantic Hotel in Lubbock
#3 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
7 questions
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Texas
over a year ago
Fort Collins, Colorado

See all questions (7)

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wish all rooms had handicapped commodes. So hard to get down.”
beverkyl, 21 Apr 2017 | Read review
“third floor is quieter.”
C3201IKmiked, 7 Apr 2017 | Read review
“Call direct if you have any questions the lobby staff were very personable.”
P8642LZcathyc, 31 Mar 2017 | Read review
“Don't feel secure . The hotel is not watching out for you ”
TimothyB347, 30 Mar 2017 | Read review
“request for a room that is not on the corner closest to the freeway, depending on time of day, the traffic noise can be annoying.”
johnnyw111, 22 Feb 2017 | Read review
5 of 5
Booking.com
US$74* /night
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TripAdvisorUS$74
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Prices are for 1 room, 2 adults
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