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Not only were the rooms outdated, they smelled, had white debris coming from the air conditioning unit, all of the carpeting was soaking wet by the windows. The housekeeping - if you can call it that - was worse than subpar. A five year old...More
I will not stay at this hotel again. The hotel is in need of repairs! Requested a wake call but did not receive it. Spoke to the front desk about it and she was very rude saying she called. That evening discovered the phone cord...More
The hotel needs repairs. My first room had a non functioning air conditioner. I was quickly moved to a new room which had an air conditioner that cooled but made lots of noise including an occasional knocking sound. I was woke up by the knocking...More
This is a fine hotel. We stayed here early May 2014 for a gymnastics meet at the Lubbock Civic Center. The location is perfect- right across the street. The hotel has been recently renovated and has fantastic beds/bedding. Some things (tile/bathroom fixtures) are dated, but...More
I would give this a 1-star but the front desk staff was friendly and helpful, otherwise this is a one star review. Like other reviewers: Room smelled like smoke, The door that led outside that needed a pass key was always open. In addition we...More
US$101 - US$194 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Can anyone tell me if these horrible reviews for the MCM Elegante in Lubbock are exaggerated? I have stayed at the Elegante in Odessa, and it is an amazing property, with the most comfortable beds, ever! I realize this hotel was formerly a Holiday Inn Express, in need of major repair.
Does anyone know when the Elegante took ownership, and if any significant repairs have been made since that time? Is wet carpeting, old cigarette smoke lingering, AC problems, etc. a current (8.29.14) and frequent problem?
I would appreciate honest answers from travelers and/or management.
Thanks so much,
Want to, but scared to book...:/
29 August 2014|
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Response from Kristi D | Property representative |
Thank you for your email and questions. The MCM Family of Hotels purchased the Lubbock Holiday Inn & Towers in September 2013. We completed a multi million dollar renovation, including our famous Simmons Beauty Rest... More
Thank you for your email and questions. The MCM Family of Hotels purchased the Lubbock Holiday Inn & Towers in September 2013. We completed a multi million dollar renovation, including our famous Simmons Beauty Rest mattresses. We strive to offer friendliness, cleanliness and four star elegance. Our goal is to satisfy each and every one of our customers. If you would like to contact me directly I would be more than happy to answer any additional questions you may have.
Kristi Davis, General Manager
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"stay in a room with low numbers, and call to see if the hot water is working"