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This hotel was very nice and comfortable. Most of the staff friendly. I did however have a confrontation with Ms Holden when my issues with a rude front desk clerk was passed on to her. I now see who the clerk received her skills from....More
Response from CourtyardLufkin, Manager at Courtyard Lufkin
We apologize for the difficulty during your stay and would appreciate an opportunity to speak with you personally to resolve. Please call 936-632-0777 ext. 552 at your convenience.
I stayed in this hotel on business several years ago when it first opened. Having to come to Lufkin again on business, I was anxious to see how this hotel had held up since my stays several years ago. At that time, everything was in...More
First trip to Lufkin and I made my reservation with worries that I would have a great visit. I'm a Marriott fan and the only reason I stay somewhere else is if a Marriott property is not available. The Courtyard is a beautiful property and...More
I made a reservation for the Lufkin, TX location a month prior to my arrival by phone. I was told over the phone that my reservation would not be canceled or altered unless I personally called and made any changes myself. I informed the rep...More
Response from CourtyardLufkin, General Manager at Courtyard Lufkin
Thank you for your feedback. Our goal is to provide excellence in customer service. We would like to discuss this matter with you personally.
You can contact us at 936-632-0777.
Please ask for Alyssa Jordan.
I've stayed at this property several times and feel it is one of the best COURTYARD by Marriott properties that I've stayed. Relatively new, it is very clean. The exercise room is well-equipped and the Bistro is excellent. The hotel staff has always been helpful...More