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The hotel was very accommodating and the interior was nicely updated. The front desk staff was super nice and always greeted us when we came in. The breakfast was perfect and the mixers were really nice as well.
Property was very clean & personnel very friendly. Our only minor detail was that the Netflex kept buffering continuously and then it would go up to 25% and stop again. This as around 11 - midnight, so we didn't contact the front desk. Otherwise, I...More
Response from Monica L, General Manager at Residence Inn McAllenResponded 2 weeks ago
Thank you for staying at the Residence Inn McAllen and providing your feedback. I will make sure the Netflix situation gets addressed to prevent this from happening to other guests in the future. Hope to have you stay at our property soon. Have...More
Loved loved our stay at this hotel! I will highly recommend it to our family and friends. Rooms are very clean and was impressed with how the restroom was clean as well. Staff was great and helpful. Thank you.
Response from Monica L, General Manager at Residence Inn McAllenResponded 3 weeks ago
Thank you for the feedback. I am glad to hear you enjoyed your stay at our property. I will make sure to pass along your message to staff. Have a wonderful day!
Hotel desk staff were friendly and helpful. Room was clean and had all of the kitchen essentials.There was a TV in living room as well as a TV in the separate bedroom. Desk for working, plenty of plugs, lighting and seating. Workout room and outdoor...More
Response from Monica L, Manager at Residence Inn McAllenResponded 3 weeks ago
Thank you for your feedback. We always strive to provide great customer service and I am glad to hear the room was up to your expectations. We hope your travels bring you back to McAllen for another visit. Have a wonderful day!
I arrived to the hotel around 8 pm. With my two children (2 and 1 yold), my wife and my mother in law. I had a reservation for three rooms. Once i tried to check inn, Abraham (the worst customer service agent ever) told me...More
1 Thank carlossotoh
Response from Christopher S, General Manager at Residence Inn McAllenResponded March 23, 2018
We apologize for the situation you experienced at our hotel. We are working hard to find the error that occurred with our system malfunction in order to prevent this from happening again. Our General Manager will be in contact with you over the matter if...More