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Smart iStay Hotel in McAllen

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Smart iStay Hotel in McAllen
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397 Reviews from our TripAdvisor Community

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Showing 165: English reviews
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Mcallen
Reviewed 4 days ago NEW

Our family had a great spring break get away ...we loved our vacations..peaceful..and quite...we didn't want to go back to our reality..nice friendly staff .....it felt like home.kids loved the swimming pool...we we love to visit again ..only that we would like a room with access to the pool to keep an eye on kids while we are close enough

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Helpful?
Thank 667thaniag
Humble
Reviewed 1 week ago NEW

I was expecting something really nice for the price I paid. This was just a stop over before our final destination. Therefore, our main focus was to get a good night rest. The room smelled horrible and then our room was too bright from the lights coming from the outside. I had no clue how to close the curtains. I...

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Thank 148melidap
Austin
Reviewed 1 week ago

I booked this hotel on the expectation that it was going to be $39 a night which is AN INCREDIBLE DEAL. However, it was not until I arrived at the hotel was I notified that it would actually be $99 a night unless I was a member of some millennium club. This was NEVER communicated to me and when I...

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Thank claudiacK6241BA
Mazatlan, Mexico
Reviewed 2 weeks ago

Very nice hotel. The food, rooms, pool, services (like gym, bussnice center) are excelents. The location is the best, at the front of de mall. You can get everything in that place. No doubt that we (14 romos) aré going to stay with you next time in McAllen.

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Thank G6672WLandresa
Livermore California
Reviewed 3 weeks ago

This was our first time to stay at a "Smart iStay"Hotel and we were impressed. The hotel, rooms, and dining area were clean. Beds comfortable. Lots of pillows. Quiet. Easy to find. Great location for us as it was centrally located for all our birding spots. Lots of parking. Wide variety of breakfast items-biscuit and gravy, eggs, bacon, hash browns,...

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Thank Bewickwren
Management response:

Thank you for your feedback. We appreciate the opportunity to serve your lodging needs!

El Paso
Reviewed 3 weeks ago

I was not very impressed on how I was greeted when I arrived, the young woman in the front was not very friendly and not helpful at all. She did not even inform me of the breakfast or the Wi-Fi. Even when I checked out not even a thank you or how was your stay.

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Thank adrianasZ5708PW
Management response:

I apologize for our staff's lack of attention during your stay. I thank you for your feedback as it will assist us in making changes to improve our service to all of our guests.

Converse
Reviewed 3 weeks ago

Have always stayed here when we go over to Mexico. The staff has always been great and they even upgraded or room just because. Food is good, rooms are clean and comfy. Thanks for always be so welcoming

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Thank Mike Jenny C
Management response:

Thank you for your feedback and for your preference!

Corpus Christi
Reviewed 3 weeks ago

The air conditioner did not cool the room during the night. My wife and I both woke up sweating. It seemed to be working fine when we arrived and turned the unit on. We left the room for few hours and when we returned it was a little warm. We set the unit to lower temperature and then during the...

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Thank juanmW7111FP
Livingston
Reviewed 31 January 2017

The staff is always very nice and go out of there way to help. They know me by my first name now. They upgrade my room when they can. I use the van to take me to places to eat. I don't rent a car when I am there.

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Thank scottfG5136MM
Novi
Reviewed 30 January 2017

Comfortable, great location always willing to work with short notice stays or extensions as needed. Accommodations very nice, setup for breakfast works most persons, close to all attractions around the area

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Smart iStay Hotel M with 191 spacious and modern rooms has been perfectly designed as the best option when traveling for leisure but also with the best technology for the business traveler. Our rooms are designed to make your stay "A World of Sensations!" Located in the heart of McAllen, just in front of the hotel, on 10th Street Avenue is “La Plaza Mall”, one of the most successful and complete shopping centers throughout the state of Texas. We also provide complimentary hotel shuttle services to the airport; we are only 5 minutes away from McAllen’s International Airport (MFE) making us an ideal location for the business traveler. Value added include Breakfast buffet, Wi-Fi throughout the hotel, local calls, parking and self-service laundry. Among tourist attractions is Quinta Mazatlan, a true oasis in the middle of the city, just two blocks from the hotel, where you can appreciate the local flora and fauna in its beautiful facility. We are sure you will enjoy the warm welcome from our bilingual staff at Smart iStay Hotel M, as well as the local attractions that McAllen, Texas has to offer. ... more   less 

Additional Information about Smart iStay Hotel in McAllen

Address: 1921 S 10th St, McAllen, TX 78503-5403 (Formerly Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall))
Region: United States > Texas > McAllen
Price Range: $133 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Smart iStay Hotel in McAllen 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Mcallen (Airport/La Plaza Mall)
Holiday Inn Mcallen
Mcallen Holiday Inn
Holiday Inn Express Mcallen
Hotel Style:
#3 Best Value Hotel in McAllen
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Questions & Answers

Questions? Get answers from Smart iStay Hotel in McAllen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms I stayed in are quiet and comfortable.”
 of 5 bubbles 354allenb, 22 Jan 2017 | Read review
“at another hotel”
 of 5 bubbles farango75006, 13 Jan 2017 | Read review
“My room was on 5th floor, north side - didn't hear traffic and palm trees blocked outside lights at night.”
 of 5 bubbles luv2travelMAP, 3 Dec 2015 | Read review
“Make sure there are spotlights outside your window!!!”
 of 5 bubbles ChinSin2003, 3 Feb 2015 | Read review
“Quiet third floor, away from elevators, however outdoor noises can be muffled by air conditioning unit running.”
 of 5 bubbles 74blancae, 14 Dec 2014 | Read review
5 of 5