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Smart iStay Hotel in McAllen

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Smart iStay Hotel in McAllen
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368 Reviews from our TripAdvisor Community

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There are newer reviews for Smart iStay Hotel in McAllen
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Showing 151: English reviews
Laredo
Reviewed 27 June 2016

The rooms were clean and the color scheme is cool and relaxing. The room sizes are perfect and ample and allows for a comfortable stay. But the air conditioner units were too loud. They seem to be overused or outdated because I had to change rooms twice because they were faulty. That itself was a huge inconvenience.

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Thank juancO6332NI
Atlanta, Georgia
Reviewed 21 June 2016

Staff were the only positive point for this hotel. The room was very uncomfortable, old, extremity humid, and smelly. There was not even a table in living area (sofa, chair, a desk in a big room with chip laminated flooring). Very uncomfortable and depressing.

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Thank mehryarp
Chandler
Reviewed 9 June 2016

Only bad thing internet service. WiFi really bad. Shuttle services is excellent. They help us in an emergency situation. Alexis helped us all the time we needed him. All staff crew is very professional and nice. Always ready for help us. Thank you so much.

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1Thank fabiogd727
Reviewed 4 June 2016 via mobile

This hotel is a great place to stay! The breakfast is great different from other places. The rooms have great space and the beds are very comfortable. We recently took a little family night and rented a room just to get away. We will definitely stay here again.

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Thank rosie t
San Antonio
Reviewed 1 June 2016 via mobile

Went to McAllen with my 9 year olds teammates. The hotel rooms were beautiful and the beds were comfortable. Staff was excellent even though I'm sure we drove them crazy. Indoor/outdoor pool was the biggest hit for the little ones. Breakfast was tasty. Huevos con chorizo, potatoes, beans. Wonderful. We will be back next year for the T.Y.F.A bowl and...

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1Thank MrsLeos
San Antonio
Reviewed 20 May 2016

I look forward on my next business venture to visit your hotel agian and knowing that its safe and located walking distance to eateries and C stores. I also would lie to thank Alexis for great customer service.

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1Thank 788ramona
El Paso, Texas
Reviewed 11 May 2016

I stay at this ISTAY on all my trips to the valley. It's an upgrade from the Holiday Inn Express that it used to be. Great location, clean rooms, and friendly greetings when I arrive. I look forward to all my visits here!

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1Thank Allen B
Oscar B, General Manager at Smart iStay Hotel in McAllen, responded to this review

Thank You for trusting us with your lodging needs Allen B. We look forward to serving you again.

Laredo
Reviewed 5 May 2016

I love the happy hour but I would like to see you offer bottled water for your customer I like the location of your hotel the spacious room take out and be happy or I would like to see a little more of a finger sandwiches meatballs chicken wings type of environment

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1Thank eduardorjrm
San Antonio
Reviewed 5 May 2016

I was there for business and couldn't access the internet. I called the front desk and told them about it and they said it should work so I wasn't able to complete my work in my private room. The hotel was clean in all areas and the location was great access to shopping and restaurants.

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Thank James H
Oscar B, General Manager at Smart iStay Hotel in McAllen, responded to this review

Mr. H, my sincere apologies for the Internet problems you encounter while staying with us. We have taken steps to remedy this situation and hope that you will give us the opportunity to better serve you in the future.

Mcallen
Reviewed 18 April 2016

This trip was for a group tour of 50+ church parishioners including many seniors. The onsite manager and group event manager had all the registration and check-in information ready before our arrival. The check-in process was very smooth and the staff and manager were very attentive. All special requests including the handicap request were delivered beyond our expectations. They made...

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1Thank a2807

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Smart iStay Hotel M with 191 spacious and modern rooms has been perfectly designed as the best option when traveling for leisure but also with the best technology for the business traveler. Our rooms are designed to make your stay "A World of Sensations!" Located in the heart of McAllen, just in front of the hotel, on 10th Street Avenue is “La Plaza Mall”, one of the most successful and complete shopping centers throughout the state of Texas. We also provide complimentary hotel shuttle services to the airport; we are only 5 minutes away from McAllen’s International Airport (MFE) making us an ideal location for the business traveler. Value added include Breakfast buffet, Wi-Fi throughout the hotel, local calls, parking and self-service laundry. Among tourist attractions is Quinta Mazatlan, a true oasis in the middle of the city, just two blocks from the hotel, where you can appreciate the local flora and fauna in its beautiful facility. We are sure you will enjoy the warm welcome from our bilingual staff at Smart iStay Hotel M, as well as the local attractions that McAllen, Texas has to offer. ... more   less 

Additional Information about Smart iStay Hotel in McAllen

Address: 1921 South 10th Street, McAllen, TX 78503 (Formerly Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall))
Region: United States > Texas > McAllen
Price Range: $134 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Smart iStay Hotel in McAllen 3*
Number of rooms: 191
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Also Known As:
Holiday Inn Express Hotel And Suites Mcallen (Airport/La Plaza Mall)
Holiday Inn Mcallen
Mcallen Holiday Inn
Holiday Inn Express Mcallen
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Questions & Answers

Questions? Get answers from Smart iStay Hotel in McAllen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“at another hotel”
 of 5 bubbles farango75006, 13 Jan 2017 | Read review
“My room was on 5th floor, north side - didn't hear traffic and palm trees blocked outside lights at night.”
 of 5 bubbles luv2travelMAP, 3 Dec 2015 | Read review
“Make sure there are spotlights outside your window!!!”
 of 5 bubbles ChinSin2003, 3 Feb 2015 | Read review
“Quiet third floor, away from elevators, however outdoor noises can be muffled by air conditioning unit running.”
 of 5 bubbles 74blancae, 14 Dec 2014 | Read review
“Check you rooms is clean”
 of 5 bubbles anatayla, 5 Feb 2014 | Read review
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