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Texas Inn & Suites McAllen Airport / Mall

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33 Reviews from our TripAdvisor Community

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Showing 17: English reviews
1 review
Reviewed 5 September 2016 via mobile

I have never stayed at a hotel where they have refused to give towels after you were enjoying the pool! I will never stay at this place again! It was the worse customer service! Rude employee and not helpful either!

Helpful?
Thank LISA U
1 review
Reviewed 1 August 2016

The worst hotel in the world. I said I'd pay with cash $202 dlls, but they didn't care that and charged $248 dlls to my credit card. The fridge didn't work, the telephone didn't work, no elevator, too far from downtown and too expensive, breakfast stinks, they're wifi stinks, you need to use your own internet to navegate, only one... More 

Helpful?
Thank María Guadalupe C

Travellers are raving about these McAllen hotels

2 reviews
Reviewed 12 April 2016

Very disappointed in this motel. The beds were comfy and rooms adequate, but the rooms were not well stocked and we had to ask for enough towels and supplies every day and often it was not fulfilled. Coffee in the rooms was terrible, breakfast was all sugary carbs and we could not eat there. Floors were tile and dirty. Yuk.

Helpful?
Thank Connie K
Pete P, General Manager at Texas Inn & Suites McAllen Airport / Mall, responded to this review

We are sorry to hear that your experience during your stay was less than satisfactory. We appreciate your feedback, which assists us in bettering our services and keeping up our goal, which is customer satisfaction. We are happy to hear the the beds were comfortable. We hope you choose to stay with us again in the future, I will be... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2016 via mobile

You definitely get what you pay for. I was in town because of a family emergency with my mother. We stayed ONLY one night and I didn't even want to stay after we checked in. The location was great because it was were we needed to be but I definitely didn't feel safe. When we got there at 11PM the... More 

Helpful?
Thank Vicky C
Pete P, General Manager at Texas Inn & Suites McAllen Airport / Mall, responded to this review

Thank you for sharing your feedback regarding your recent visit. We are very sorry to hear you stay wasn't what you expected. We strive to provide every guest with an exceptional experience, but it seems that we have fallen short of that goal with your stay. We apologize about your unsatisfactory check-in experience. We do have a 24-hour front desk... More 

Guadalajara, Mexico
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 June 2015

This is a perfectly fine budget motel with extras. It is very clean, the beds are comfy, and the free wi fi works well. The llarge rooms include a desk, TV, fridge, cooktop and sofa. There is a small pool, and a laundry, the staff is lovely and they serve continental breakfast. We are locals - we stayed here for... More 

Helpful?
Thank bevy107
Pete P, General Manager at Texas Inn & Suites McAllen Airport / Mall, responded to this review

We truly appreciate your response and hope you choose to stay with us again in the future. We appreciate your compliments regarding the hotel and its amenities. More 

Laredo, Texas
1 review
Reviewed 15 March 2015

Inspect room before you book, NO REFUNDS. I got caught in the scam. Continental breakfast consist of white bread, two type of finger pastries, froot loops, corn flakes, and milk, that's all. Room has huge spider webs at ceiling corners, HBO guide and channel listing indicate HBO, but there is no HBO available. Ironing board in the room but no... More 

Helpful?
Thank Arn Z
Pete P, General Manager at Texas Inn & Suites McAllen Airport / Mall, responded to this review

Thank you for sharing your feedback regarding your recent visit. We are very sorry to hear you stay wasn't what you expected. We strive to provide every guest with an exceptional experience, but it seems we have fallen short of that goal with your stay. We apologize about the issues you have had during your stay. We have made improvements... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 November 2014

I stayed at Texas Inn upon my visit to Mexico and was incredibly satisfied with my stay. I felt as if I was right at home. The service and location was perfect. The rooms were nice and clean, the breakfast was good, and the employees were very friendly and helpful. I would definitely recommend this place for anyone traveling to... More 

Helpful?
2 Thank Desai9508
Santa Barbara, California
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 July 2014

Nothing real spectacular to make this place stand out from the crowd. But it was cheap enough and the service was good. There was a continental breakfast as well. The location is close enough to shopping but far enough away from traffic for a quiet sleep.ll.

Helpful?
2 Thank Don C
Enfield, CT
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 June 2014

I stayed at the McAllen Homestead for 2 nights while I was in town for business. Everything about the hotel was great; the van driver took me where ever I needed to go, the breakfast was good, the lobby was comfortable, my room was great and everything worked! I especially appreciated the full shower with glass sliding doors; plenty of... More 

Helpful?
3 Thank Bill C
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 April 2014 via mobile

I stayed at this hotel with my family a couple weeks ago. The hotel is family-friendly and the breakfast is great. The staff was friends and the rooms were large and clean. I would stay here every time I come to McAllen, I recommend this hotel to my friends and others.

Helpful?
3 Thank Chris R

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Texas Inn & Suites Hotel McAllen, TX is designed to make your trip more convenient. Located at the junction of Highways 115 and 336, our hotel near McAllen Miller International Airport offers kitchenette rooms and handy amenities like microwaves and refrigerators to help you make the most of your time on the road. Unwind after a long day with a swim in our outdoor pool or treat yourself to a relaxing evening in one of our Jacuzzi rooms. Each morning, use our wake-up service to help you get going, then help yourself to free continental breakfast. Our free large-vehicle parking makes it easy to come and go. Kids 17 and under stay free with an adult at our pet-friendly hotel in McAllen. ... more   less 

Additional Information about Texas Inn & Suites McAllen Airport / Mall

Address: 6420 S 23rd St, McAllen, TX 78503-8915
Region: United States > Texas > McAllen
Price Range: $73 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Texas Inn & Suites McAllen Airport / Mall 2*
Number of rooms: 46
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Questions & Answers

Here's what travellers have asked, with answers from Texas Inn & Suites McAllen Airport / Mall staff and other travellers.
3 questions
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Questions? Get answers from Texas Inn & Suites McAllen Airport / Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the back of the hotel, they are quieter.”
 of 5 bubbles LuizadelaLoca, 19 Jul 2013 | Read review
“Area is typically US where one must drive everywhere with the exception of the Burger King and Stripes convenience store. If you plan on non-smoking room be prepared to investigate.”
 of 5 bubbles pdunn13445, 6 Apr 2013 | Read review
“Top Floor is better, not as noisy”
 of 5 bubbles cds72, 30 Jan 2012 | Read review
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