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DoubleTree Suites by Hilton Hotel McAllen

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DoubleTree Suites by Hilton Hotel McAllen
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327 Reviews from our TripAdvisor Community

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Showing 273: English reviews
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Brownsville, Texas
Reviewed 4 days ago NEW

Spend the day with my daughters the room was clean and everything was perfect thank you for your awesome note to detail. Will definitely will be staying again and recommending you to family and friends.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank benignog962
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi Benignog962, Thank you so much for sharing your comments about your recent stay at our hotel! We are super excited you and your family were able to highly enjoy the hotel's services and accommodations! We look forward to serving you again in the future! Sincerest Regards, Crystal

Kings Mountain, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

This hotel had become a very tired Embassy Suites. The remodel and rebranding could have been done better. The atmosphere is warm and inviting, the food was very good and the staff was attentive. One of the best hotel experiences I have had in a long time and I am in hotels 40 to 50 weeks per year. Great job!...

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Helpful?
Thank grizz117
About Hotel's Favourite Review
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Good Morning Grizz117, Thank you for your wonderful comments regarding your recent stay with us1 We are elated you like the makeover and service provided! We look forward to having you stay with us again soon! Warm Regards, Crystal

Corpus Christi, Texas
Reviewed 4 days ago NEW

Staff was awesome, breakfast was nice and loved the water and cookie. Only issue was someone punched a hole in the bedroom door, living room vent was about to fall and wallpaper was severely warped and peeling. I am hopin all the rooms aren't like this because other than this room, it was a nice hotel

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank cc2017730
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi cc2017730, We appreciate you sharing your comments regarding your recent stay with us! We will surely address the maintenance issues in your suite and apologize this suite was not up to standards. We strive to provide a clean, well maintained suite and we apologize we fell short. We look forward to making this right on your next visit to...

McAllen, United States
Reviewed 1 week ago

I definitely would recommend this hotel to everybody. The rooms are spacious, the pool is clean and the bar is a great place to hang out with friends and enjoy the music. Plus the cookies that they give you, are the BOMB!!!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 360ileanac
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi 360ileanac, Thank you so much for sharing your feedback about your recent stay with us! We strive to provide all our guests with the highest level of service at all times and are glad you highly enjoyed the DoubleTree cookies! You're right, they are amazing! Kind Regards, Crystal

Edinburg, Texas
Reviewed 1 week ago

Took advantage of the $12.95 seafood buffet. The wait staff was outstanding the food on the buffet was ok but I wouldn't call it a seafood buffet. I think of a variety of seafood but this was limited to mostly shrimp,deep fried, in a soup they had fake crab enchiladas and a fish. Desserts were good as well as the...

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Helpful?
Thank sandyfou97
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hello Sandyfou97, We appreciate you sharing your feedback about your experience at our seafood buffet! We are elated you received great service from our staff and appreciate you mentioning we could beef up the selection on seafood options. We will be happy to review our offerings and add value! Thank you! Crystal

San Antonio, United States
Reviewed 1 week ago

Location was superb, room was immaculate, and staff very friendly. I was in town for business and am a Hilton Honors member, but this property was recommended to me and was my first visit. I really enjoyed staying there.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Gabriel L
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi Gabriel L, Thank you for your feedback regarding your first stay with us! We appreciate you choosing to stay with us and look forward to serving you on your next trip to McAllen! Warm Regards, Crystal

Reynosa, México
Reviewed 2 weeks ago

My fiancée and I stayed in this hotel last December 9 2016, and the services was very good,.... the hotel is clean, comfortable,... the location is excellent and the staff was very accomplished about the goal to bring to the guests the best they could offer,... they are so compromised with their job and this qualify a highly value of...

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Helpful?
Thank Aaurora G
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi Aaurora G, We appreciate you taking the time to comment regarding your recent stay with us! We strive to provide exceptional service and clean suites and am glad you received the best from us! We look forward to serving you again soon! Kind Regards, Crystal

Houston, Texas
Reviewed 2 weeks ago

We had to make a quick trip to the Valley and the staff was extremely helpful in getting us a room and helping us with anything we needed. The room was clean and large. The location was also great as it was close to a number of stores and the freeway for easy access.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank montz01
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hello Montz01, Thank you for your wonderful comments about our staff and property! We are excited to learn you highly enjoyed your stay and we look forward to seeing you again soon! Warm Regards, Crystal

Brownsville, Texas
Reviewed 3 weeks ago

Overall a great hotel to stay at! I had over 18 rooms blocked for my wedding guest and everyone absolutely loved their stay. From the easy link created for my guest to reserve, to the friendly service we received as we arrived. Great Recommend this hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jose D
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi Jose D, We sincerely appreciate you taking the time to comment on your recent stay at our hotel with your wedding block! We look forward to serving you and the family again soon! Warm Regards, Crystal

San Antonio
Reviewed 3 weeks ago

This hotel was clean, modern and very comfortable. The staff was very friendly courteous and professional. They went beyond what they needed to do and really made us feel special. Would highly recommend this hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank jesusg713
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Good Morning Jesusg713, Thank you for taking the time to comment on your recent stay with us! I'm so happy to hear our staff went out of their way to make you and your family feel welcomed and special! We look forward to seeing you on your next trip to McAllen! Warm Regards, Crystal

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax at the DoubleTree Suites by Hilton Hotel McAllen and discover more comforting facilities for your convenience. Situated less than a mile from McAllen Miller International Airport, we are centrally located in the Rio Grande Valley close to many local attractions. Unwind in a spacious two-room suite and enjoy the extra space of a separate living area with two TVs, a microwave, and WiFi internet access. Start your day with our complimentary cooked-to-order breakfast. Later, enjoy complimentary drinks and snacks at our Evening Reception. Dine in our on-site restaurant or have room service deliver dinner to your suite. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel McAllen

Address: 1800 S 2nd Street, McAllen, TX 78503 (Formerly Embassy Suites by Hilton McAllen)
Region: United States > Texas > McAllen
Price Range: $145 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel McAllen 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Embassy Suites Mcallen
Mcallen Embassy Suites
Hotel Style:
#7 Business Hotel in McAllen
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Suites by Hilton Hotel McAllen staff and other travellers.
2 questions
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Pharr, Texas
8 months ago

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Questions? Get answers from DoubleTree Suites by Hilton Hotel McAllen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We didn't stay at the hotel but the entry was pleasant and modern I've been in Embassy suites in other cities it appeared equal to them”
 of 5 bubbles sandyfou97, 13 Feb 2017 | Read review
“rooms on the west side are quieter and you can use the service elevator,its faster.!!!”
 of 5 bubbles kshank2017, 14 Jan 2017 | Read review
“high floor facing south was great view”
 of 5 bubbles Joe90123, 7 Dec 2016 | Read review
“Any room off main floor is fine. Book one facing the courtyard.”
 of 5 bubbles superlean3, 4 Dec 2016 | Read review
“Ask to be far away from the ground floor as there was loud live music Sat. evening.”
 of 5 bubbles mrbillvr4, 29 Aug 2016 | Read review
5 of 5