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DoubleTree Suites by Hilton Hotel McAllen

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DoubleTree Suites by Hilton Hotel McAllen
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373 Reviews from our TripAdvisor Community

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Showing 314: English reviews
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Pflugerville TX
Reviewed 3 days ago NEW

location is good for my work when I visit there and the people are friendly. Food is very good at the restaurant there however dinner seems understaffed. Breakfast was staffed well. Will come again! This hotel was probably an Embassy Suites in the past - set up like that with an open atrium.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank KimRinger111
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi KimRinger111, We appreciate you taking the time to share your feedback regarding your recent stay with us! We're happy to hear you enjoyed the location and our friendly staff! We will look into our staffing at breakfast to ensure we are providing the excellent service you've come to expect! We look forward to having you stay with us again...

Columbus, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 6 March 2017 via mobile

I checked into the hotel and the staff was very welcoming. The hotel offered us a ride to the Paletna Grill 44 down the street. The room was good and spacious. It had a refrigerator and sink for any food you may bring back. I would definitely stay here again the Hilton gets it right.

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Helpful?
Thank Freda B
About Hotel's Favourite Review
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi Freda B, Thank you for sharing your comments regarding your recent stay at the DoubleTree Suites by Hilton McAllen! We're super elated you enjoyed your stay and that you were able to use our shuttle to get around town! We look forward to serving you again in the future! Warm Regards, Crystal

Reviewed 4 days ago NEW

I booked this hotel using BestDay which I have used several times but this time it was a nightmare, when we arrived I was asked for a credit card at the check in which was kind of weird to me because the room was already paid for in BestDay. We didn't spend much time at the hotel room but at...

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Helpful?
1Thank Olga G
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi Olga G, Thank you for sharing your comments regarding your recent stay at our property. I am so sorry you had billing errors with your reservation upon arrival. We will look into what happened to ensure this does not occur again! We appreciate you advising us of the situation and we look forward to the opportunity of serving you...

Oklahoma City, Oklahoma
Reviewed 5 days ago NEW

The hotel stay was excellent. The staff was very helpful and they were very accommodating. Every time I go to mcallen I stay at this hotel as all my stats have been excellent. I have never encountered any issues.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank freddy c
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hello Freddy c, We appreciate you sharing your experience regarding your stay at the DoubleTree Suites McAllen! We are happy to learn you highly enjoyed the accommodations provided and that our friendly staff makes you feel welcome! We look forward to seeing you again soon! Warm Regards, Crystal

San Antonio, Texas
Reviewed 5 days ago NEW

Spent Saturday night at this Hotel. Arrived a little before check-in time, and my room was ready. Check-in was fast, as was checking out. Room was clean and the complimentary Wi-Fi was reliable. Would stay here again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank John78223
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hello John78223, Thank you for the great review! It's always rewarding to learn when our customers highly enjoy accommodations provided! We look forward to serving you again soon! Warm Regards, Crystal

Atlanta, United States
Reviewed 1 week ago

I always enjoy my stay at the DoubleTree in McAllen. Almost everything about the hotel is pleasant. Occasionally, it can get a little load, and chaotic on the weekend when the family role in, but still the stay is well above average.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank jamestU4529LN
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hello JamestU4529LN, Thank you for your positive feedback regarding your recent stay with us! It's always rewarding to hear when our guests enjoy our hotel accommodations! We look forward to seeing you again soon! Sincerest Regards, Crystal

Reviewed 1 week ago via mobile

I went through hell getting to McAllen, but once I got to the hotel it was amazing. Great people, very friendly, and willing to make anything right and take you anywhere you need to go. Recommend 100%

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Helpful?
Thank Michael T
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi Michael T, We are elated you highly enjoyed your accommodations with us after a long trip to McAllen! Thank you for your feedback and we look forward to providing excellent service upon your next visit to McAllen! Warm Regards, Crystal

Spring Branch, United States
Reviewed 1 week ago

We were in town for our son's soccer tournament. The rooms were very nice and clean. The bathrooms were well kept and clean. The hotel in general was very nice. The elevators did seem to take forever. I would not recommend eating dinner in the hotel cafe, extremely bad service unless your at the bar and the food wasn't very...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank christinat322
Reviewed 2 weeks ago via mobile

Stayed here during a work trip. Staff was extremely friendly and helpful with anything and everything I needed during the stay. Although the hotel has a open atrium concept, and there were several gatherings while I was there, it was never noisy. I would stay here again.

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Helpful?
Thank Steve B
Austin, Texas
Reviewed 2 weeks ago

This stay was by far one of the best in a while. I was promptly greeted and and check in was breeze. The room and resturant are clean and roomy. I highly recommend this location and did so to my business associates.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank AndradaTorres

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax at the DoubleTree Suites by Hilton Hotel McAllen and discover more comforting facilities for your convenience. Situated less than a mile from McAllen Miller International Airport, we are centrally located in the Rio Grande Valley close to many local attractions. Unwind in a spacious two-room suite and enjoy the extra space of a separate living area with two TVs, a microwave, and WiFi internet access. Start your day with our complimentary cooked-to-order breakfast. Later, enjoy complimentary drinks and snacks at our Evening Reception. Dine in our on-site restaurant or have room service deliver dinner to your suite. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel McAllen

Address: 1800 S 2nd St, McAllen, TX 78503-1289 (Formerly Embassy Suites by Hilton McAllen)
Region: United States > Texas > McAllen
Price Range: $135 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel McAllen 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Embassy Suites Mcallen
Mcallen Embassy Suites
Hotel Style:
#7 Business Hotel in McAllen
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Suites by Hilton Hotel McAllen staff and other travellers.
2 questions
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Pharr, Texas
10 months ago

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Questions? Get answers from DoubleTree Suites by Hilton Hotel McAllen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a higher floor for quietness, corner suites are huge”
Ramonesfan22, 5 Apr 2017 | Read review
“Lower floors might be better as the elevator was not always working well.”
DC2florida, 26 Feb 2017 | Read review
“We didn't stay at the hotel but the entry was pleasant and modern I've been in Embassy suites in other cities it appeared equal to them”
sandyfou97, 13 Feb 2017 | Read review
“rooms on the west side are quieter and you can use the service elevator,its faster.!!!”
kshank2017, 14 Jan 2017 | Read review
“high floor facing south was great view”
Joe90123, 7 Dec 2016 | Read review
5 of 5