Stayed 3 nights while visiting my son . The hotel is great, staff is friendly and the location is fabulous. Only complaint is the thin walls. I could hear neighbors conversation clearly...dogs barking, people talking in the hallway. I loved it and will be back but the noise was a surprise.
I am very familiar with the property as I lived in McKinney for 15 years until recently. I was back in town for a few days and meeting a friend for some "girl time". I chose this location so we wouldn't have to drive at night and still have options to shop and eat within walking distance. Everything from check-in to check-out was great. No issues at all. The entire staff was pleasant, engaging and accommodating. I will give extra aculades to Samantha (front desk). After checking in, I had an apt at 4pm and she asked if everything was fine with my room. I said it was fine, except (and I wasn't complaining!) that it would have been nice to have a desk or table in the room area, maybe even a mirror because 2 women would be sharing the room. Low and behold when I returned there was a small desk with a mirror hanging above it! OMG, I was floored. Again, I did not say it as complaining, only as a suggestion for the future. They do offer hot, made to order breakfast daily and there is an amazing Steakhouse, on site. Rick's will rival in quality (and price) anything in Dallas, and their cozy bar has always been a favorite of mine. Room service is offered, it was good, prompt and reasonably priced. There is no reason why I wouldn't suggest staying here! Value, Staff and location can not be beat.…
What a remarkable gem in Downtown McKinney, TX. Genuine service from friendly people. Historic building situated in the old downtown surrounded by shops, entertainment and dining. Although most shops seem to be open Friday- Sunday. I would recommend this hotel because of it historic appeal and ambience. Rick’s Chophouse and Bar are assessable on the first floor. The rooms are grand and decorated pure Texas. The room service is excellent too! Stay at The Grand Hotel and enjoy the square!
Booked through expedia for client. rules state - credit card is charged at time of purchase. However it also shows a scheduled payment date, in the future. So conflicting information. Expedia emails me 2 days prior to scheduled date saying payment will be applied. I call them two different days, and their computers are down. Called hotel directly, spoke with Jacqueline. She was unsure how to help, asked me to call Jackie (GM) next morning. Tell her I will do so at 730. I do... have to call back several times to get someone to answer the phone, it is Jackie. Begin explaining issue, and she interrupts wanting me to call back later. I will never book another client into this hotel, is this is the kind of PRE stay experience they are offering.
We stayed at The Grand the night before a friend’s wedding. It was beautiful and quiet, even though you are right on the square. AC was great, staff was very friendly. Beds were comfortable, bath products were great. We stayed the middle of the week so parking wasn’t bad at all.