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Sheraton McKinney Hotel

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1900 Gateway Blvd, McKinney, TX 75070-5574
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (102)
Room & Suite (30)
Dining (12)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton McKinney Hotel
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 18 hotels in McKinney
Location
Cleanliness
Service
Value

Looking for a place to stay in McKinney? Then look no further than Sheraton McKinney Hotel, a family-friendly hotel that brings the best of McKinney to your doorstep.

You’ll enjoy relaxing rooms that offer a flat screen TV and air conditioning, and you can stay connected during your stay as Sheraton McKinney Hotel offers guests free wifi.

The hotel features room service. Plus, Sheraton McKinney Hotel offers a pool and a lounge, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.

Given the close proximity of popular landmarks, such as Pecan Grove Memorial Cemetery (2.8 km) and Historic Downtown McKinney (4.6 km), guests of Sheraton McKinney Hotel can easily experience some of McKinney's most well known attractions.

During your visit, be sure to check out a popular McKinney lobster restaurant such as Square Burger, which is a short distance from Sheraton McKinney Hotel.

Looking to explore? Then look no further than Veterans Memorial Park, which is a popular McKinney – and it is conveniently located a short distance from the hotel.

We’re sure you’ll enjoy your stay at Sheraton McKinney Hotel as you experience everything McKinney has to offer.

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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Restaurant
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Hotel links
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214Reviews4Q+A32Room tips
Traveller rating
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Popular mentions
Tony A wrote a review Mar. 2021
1 contribution
This is the second time that my wife and I have stayed at this hotel due to the excellent customer service from Valerie Velidanes at the front desk. We have Platinum Elite status as we stay at Marriott's throughout the country and she has been the only one that recognized that and said thank you several times for our loyalty. She was very accommodating and provided solutions for all of our requests. I would highly recommend giving Valerie a call and stay at this hotel.
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Date of stay: March 2021
Value
Rooms
Service
Room Tip: Work with Valerie on upgrading your room if it is available.
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Dgarza wrote a review Feb. 2021
McKinney, Texas47 contributions43 helpful votes
I stayed at the Sheraton McKinney (1/26) as a single. I am familiar with the property as I lived in McKinney for 15 years, just recently moving away. I was in town for the week handling personal matters. I choose this property because it was offering BONUS points on my Bonvoy account. The property is relatively new and I hosted a family wedding there 2 years ago. Walking up, the parking lot AND courtyard was littered with trash, as well as the outdoor tables with glasses and dishes, that were still there 3 hours later when I left for dinner. Check-in went smoothly. I inquired about restaurant and bar service, but was told that both were closed due to covid. (However, I might add that I stayed at 2 other hotels during the week, in McKinney, that both offered hot breakfast) However, I had called and checked the website and I knew that room service was offered, so no concern that I would have to leave the property, as a single woman. Unfortunately, I overheard the man at the desk advising another woman that there was no room service offered. I reconfirmed for myself and he did not seem concerned that I would have to leave the property for dinner, after I indicated the website is still showing room service during this time! The room was fine. Clean and comfortable. The bathroom: no tubs, shower only. Little counter space as the basin is more like a piece of furniture. Nice, but not a lot of space. My makeup mirror did not work.
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Kellea Collier, Other at Sheraton McKinney Hotel
Responded Feb. 4, 2021
Dgarza Thank you for taking the time to provide us with your feedback on your recent stay. While I am delighted to hear that your room was clean and comfortable, I am so sorry that we were unable to exceed your expectations. I will address the outdoor cleanliness with our team and ensure that this is remedied, thank you for sharing. Please know that we are just as disappointed in our restaurant and in-room dining services not being open to guests as you are and we are eagerly anticipating the ability to reopen these services as our business improves. We hope that you will offer us another opportunity to have you as our guest and in the case that our restaurant remains close during this time, we can offer you some recommendations on local restaurants that offer delivery services in the area. Warmest Regards, Kellea
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KAJ wrote a review Nov. 2020
1 contribution
In a time when the overall hospitality industry is hurting it is very sad to see such poor service. I contacted this property for banquet space and Matty on the sales team was far from helpful. I had to follow-up a few times after being given the wrong information. As part of the events industry and having stayed at this property in the past, I expected at the least responsiveness.
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Date of stay: November 2020Trip type: Travelled with family
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Response from Kellea Collier, Other at Sheraton McKinney Hotel
Responded Nov. 19, 2020
Thank you for your review! I am so sorry to hear that you did not receive the level of service you should expect from us. This is definitely not normal feedback that we receive about Matty as she is our Senior Sales Manager, however we would love the opportunity to make this right for you. Please feel free to reach out to me directly.
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Kyle wrote a review Oct. 2020
1 contribution1 helpful vote
Absolutely awful front desk staff member named Mary. She was rude and refused to do her job. Wouldn’t check me in since I booked through Priceline despite me having a prepaid reservation. Rather than asking to see my confirmation email or a receipt so she could check me in she told I had to rebook through her. Lazy and incompetent.
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Date of stay: October 2020Trip type: Travelled solo
1 Helpful vote
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Response from Kellea Collier, Other at Sheraton McKinney Hotel
Responded Oct. 21, 2020
Kmc0312 I am so sorry to hear this! I would love to speak to you directly in regards to this. Please reach out at your convenience. Thanks Kellea Collier General Manager
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nickilynn13 wrote a review Aug. 2020
Sumner, Texas38 contributions12 helpful votes
Very clean and super nice staff. Swimming pool was clean and the kids had a blast. My daughter booked the handicap room for my husband (paraplegic) but he got to hot during the tournament and had to go home. We enjoyed the extra room and if he would have stayed it would have been great for his wheelchair.
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Date of stay: August 2020Trip type: Travelled with family
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PRICE RANGE
US$101 - US$162 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasMcKinney
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Frequently Asked Questions about Sheraton McKinney Hotel
Which popular attractions are close to Sheraton McKinney Hotel?
Nearby attractions include Confetti Monkey (0.8 km).
What are some of the property amenities at Sheraton McKinney Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Sheraton McKinney Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sheraton McKinney Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton McKinney Hotel?
Conveniently located restaurants include Texas Roadhouse, Cristina's Fine Mexican Restaurant, and Razzoos Cajun Cafe.
Are there opportunities to exercise at Sheraton McKinney Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton McKinney Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton McKinney Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton McKinney Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton McKinney Hotel?
Many travellers enjoy visiting Heard-Craig Center for the Arts (4.6 km).
Is Sheraton McKinney Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.