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Gloria Palace San Agustin Thalasso & Hotel

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GreenLeadersPlatinum level
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Gloria Palace San Agustin Thalasso & Hotel
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2,866 Reviews from our TripAdvisor Community

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There are newer reviews for Gloria Palace San Agustin Thalasso & Hotel
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Showing 1,305: English reviews
Reviewed 1 week ago via mobile

My family and I stayed at this facility from end of March 2017-end of the first week in April so we left on the 10th day.!we purchased the all inclusive package for our family of five. We have traveled many places and this all inclusive was not what we normal get. There were many think excluded. A charge for the...

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Helpful?
Thank Tashia N
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Tashia, Thank you for choosing GLORIA Palace San Agustin Thalasso & Hotel**** and the time that you have spent sharing your experience on Tripadvisor. We take into account every single comment from our guests and appreciate your suggestions about the aircon and services. I regret that you weren’t totally satisfied with the All-inclusive package. We are not an All-inclusive...

Warwickshire, United Kingdom
Reviewed 1 week ago

We have recently returned from a weeks all inclusive holiday in the Gloria Palace San Agustin, Gran Canaria booked through Thomas Cook. On arrival we were dropped in the street and had to push our cases up a steep hill and through a carpark before we could find the entrance. No where in the Thomas Cook brochure did it say...

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Helpful?
1Thank linandray
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Gloria Palace San Agustín Thalasso & Hotel **** Guest, Thank you for taking the time to share your experience. We regret that we did not fulfill your expectations with your stay at our Gloria Palace San Agustín Thalasso & Hotel ****. Our primary concern is the customer’s satisfaction and I can assure you that all the staff do their...

Reviewed 1 week ago via mobile

Spent last week at this lovely hotel very relaxing , clean and lovely food , all staff were very helpful and always had a smile and a hello when you met them Would go back again in a minute. The family room was spacious and always very clean

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Helpful?
Thank Emma8803
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Emma, Many thanks for the excellent review posted recently and for taking the time to share your experience. It is nice to hear that you and your family enjoyed with us. We want to make our guests feel very special. We are delighted to read all the little touches we provide were a success and that the service you...

Reviewed 1 week ago via mobile

I went here at the end of March into April with my mum. We have a fantastic time. The room was lovely gtrat sea view. We were in the 3rd floor room 808. The staff were so helpful and kind. I will definatly go back.

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Helpful?
Thank brooky4988
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Gloria Palace San Agustín Thalasso & Hotel **** Guest, Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel. The GLORIA team...

Reviewed 1 week ago via mobile

We stayed at the Gloria Pakace in Sat Agustin, Gran Canaria, for the second time in April 2017. The hotel is very welcoming, from the glass of cava on arrival to the clean 2 bed family apartments. The hotel is busy, even in April, so might be crazy in July/August. The restaurant is buffet, all you can eat, with good...

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Helpful?
Thank Fiona M
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Fiona M, Thank you for choosing Gloria Palace San Agustín Thalasso & Hotel ****, and the time that you have spent sharing your experience on Tripadvisor. It is a great pleasure that you enjoyed your recent stay with us and that you are especially commenting on the great rooms and that you recommend the food. The GLORIA team would...

Glasgow, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed here for a week before Easter 2017 on a recommendation from family who have stayed at the sister hotel Gloria Palace in Amadores. On arrival we were promptly checked in and given a glass of cava. We were given room 905 which bizarrely was on the fourth floor but had a beautiful sea view. The room was clean...

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Helpful?
1Thank Suzyt25
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Suzy, From Gloria Palace San Agustín Thalasso & Hotel ****, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience. We are glad to know that you liked the great selection in the dinner at the restaurant buffet and that the staff is...

Weston-super-Mare, United Kingdom
Reviewed 2 weeks ago

We arrived at around 13.30 and waited to check in which was very busy with at least two people in front of us, once we started the process it was relatively straight forward as long as we signed the all inclusive disclaimer? yes, you see not everything is all inclusive and you have a 500 Euro limit on your room?...

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Helpful?
5Thank GBR7946T
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Gloria Palace San Agustín Thalasso & Hotel **** Guest, Thank you for taking the time to share your experience. We pretty much appreciate that you liked the facilities of the room. In all inclusive, there is not limit to drink or food; you have a carte of all inclusive and you can eat the times that you want. The...

Boras, Sweden
Reviewed 2 weeks ago

This is the third time my wife and I have been to this hotel in the last four years. The first time we went in 2014, it was really good, and 2015, also all was OK. However this time something has changed. The main problem is lack of communication between staff. For example. When we wanted to eat for three...

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Helpful?
1Thank Jeri90125
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Jeri, Thank you for choosing Gloria Palace San Agustín Thalasso & Hotel ****, and the time that you have spent sharing your experience on Tripadvisor. Of course that we take into account every single comment from our guests, furthermore this is the best way to improve the service and maintain the standards. I am very sorry that there happened...

Manchester, United Kingdom
Reviewed 2 weeks ago

Have just returned from 7 night all inclusive stay with my husband and 3 children aged 15,14 and 12. Entrance is beautiful all marble with lovely waterfall feature and small bar area. Check in reception clerk Lewis made check in quick and easy with cava and orange juice on arrival. and directed us to our family room. Room was on...

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Helpful?
1Thank Disneydreamers187069
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear family, Thank you for choosing GLORIA Palace San Agustin Thalasso & Hotel**** and the time that you have spent sharing your experience on Tripadvisor. I am very pleased to read that you and your family enjoyed at the hotel and everything was excellent. We are thankful for your suggestions about the improvement of the all-inclusive board. Thank you for...

Coventry, United Kingdom
Reviewed 2 weeks ago

Ye, it was a good hotel me and the wife seven days all inclusive.On the sixth floor ,room good views good weather superb. The staff in general good,seemed to cope as it was very busy.Entertainment every evening ,good, but they need to purchase more parasols for pool area ,a right pain looking for a spare one. The A-La Carte restaurant...

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Helpful?
Thank francis g
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Francis, Thank you for such your feedback after your stay at Gloria Palace San Agustín Thalasso & Hotel ****. We are glad to know that you liked the great selection at the great room and that the staff is very friendly. Thank you for mentioning some points that we could improve. We have taken notes of your comments. It...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
Located in San Agustin, Gloria Palace San Agustin Thalasso & Hotel is a 4-star establishment built in 1989 and fully refurbished in 2007. The spacious hotel has sea views, top quality cuisine, facilities specially designed for families, a thalassotherapy centre and family-oriented, friendly service within an atmosphere of a family business. In 1998 the Talasoterapia Canarias centre was opened, in an emblematic building consisting of more than 6.000M2, to provide health and wellbeing services. A real oasis of comfort. A dream within your reach. You can be sure of fine food and exceptional service at the panoramic a la carte restaurant Gorbea, which specialises in Basque cuisine. ... more   less 

Additional Information about Gloria Palace San Agustin Thalasso & Hotel

Address: C/. Las Margaritas, S/N | San Agustin, San Bartolome de Tirajana, 35100 San Agustin, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > San Agustin
Price Range: $124 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gloria Palace San Agustin Thalasso & Hotel 4*
Number of rooms: 448
Reservation Options:
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Also Known As:
Gloria Palace San Agustin Hotel San Agustin
Gloria Palace Hotel San Agustin
San Agustin Gloria Palace
Gloria Palace San Agustin Thalasso & Hotel Gran Canaria
Hotel Style:
#1 Family Hotel in San Agustin
#1 Spa Hotel in San Agustin
#1 Green Hotel in San Agustin
#2 Romantic Hotel in San Agustin
#2 On the Beach Hotel in San Agustin
#3 Luxury Hotel in San Agustin
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Questions & Answers

Here's what travellers have asked, with answers from Gloria Palace San Agustin Thalasso & Hotel staff and other travellers.
306 questions
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Newcastle upon Tyne, United Kingdom
1 month ago

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Questions? Get answers from Gloria Palace San Agustin Thalasso & Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room at the highest floor as possible, due to noise from restaurant, pool a.s.o.”
McLeod89, 21 Apr 2017 | Read review
“They gave us 2 rooms next to each other ( on request via email)”
audreytimbers, 18 Apr 2017 | Read review
“family rooms are slightly odd in that the twin room had a door but the double didn't so privacy we felt was lacking.”
57sallyw, 18 Apr 2017 | Read review
“All rooms look out to sea but the wifi is not the best when you are in the communal areas”
eileenv1, 18 Apr 2017 | Read review
“High floor main building.”
linandray, 13 Apr 2017 | Read review
5 of 5