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2018-01-29 2018-01-30
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    MUR Hotel Neptuno Gran Canaria

    Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
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    2018-01-29 2018-01-30
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    Traveller (651)
    Pool & Beach (129)
    Room & Suite (128)
    Overview
    • Excellent51%
    • Very good33%
    • Average12%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “yumbo centre” (242 reviews)
    “gran canaria” (98 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Meeting Rooms
    Dry Cleaning
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Rooms
    Jan 29Jan 30
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (1,356)
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    1 - 5 of 911 reviews

    Reviewed 2 days ago

    as always we had a wonderful time. The only "negative" point if you may call it so is that the guests occupy the places on the pool already at 6 a.m. putting their towels there . This should not be allowed. The staff is incredibly...More

    Thank Raoul G
    Response from MurHotels, Director General at MUR Hotel Neptuno Gran CanariaResponded yesterday

    Dear Raoul, Thank you very much for your review, it is always nice to read that you had a nice holiday with us. Hope to see you next year. Armando Romero Director Hotel

    Reviewed 4 days ago

    Wasn't quite sure about the hotel's location right next to the Yumbo Centre but needn't have worried for the building's excellent glazing kept all extraneous noise in the right place ie outside. Adults only hotel so no screaming kids. Easy stroll to the sea. Bus...More

    1  Thank Visitor276
    Reviewed 5 days ago via mobile

    19/12/17-03/01/18. All positive comments re-iterated- e.g. Clean,comfortable, good food, very friendly employees in all areas.Bus stop,shopping centre, tourist info centre only 5min walk away. Buses very clean and cheap- e.g. Las Palmos ,50min ride costs €5.60 each way. Hotel provides complimentary bus to 2 beaches...More

    Thank Brian P
    Response from MurHotels, Director General at MUR Hotel Neptuno Gran CanariaResponded 4 days ago

    Dear Brian, Thank you very much for your taking your time to write on trip advisor, it always helps us to get better, and I am glad you had a nice holiday in Neptuno Gran Canaria. It is a pity that I cannot send you...More

    Reviewed 1 week ago via mobile

    Just spent 5 nights at the Neptuno,couldn’t fault anything. The staff make this hotel, the place is spotless & they can’t do enough for you. Rooms are cleaned to a high standard every day & it’s done with a smile on their faces. The food...More

    Thank kent h
    Response from MurHotels, Director General at MUR Hotel Neptuno Gran CanariaResponded 4 days ago

    Hola Kent, Thank you very much for taking your time to write on T.A., I am glad you had a nice time with us, and that you enjoyed your holidays. I already mentioned in another review, but we have just change the setup of the...More

    Reviewed 1 week ago

    I stayed at the hotel before Christmas. It was my 3rd stay there in 2017. The Neptuno Hotel is, in my opinion the best in Gran Canaria for adults who don't wish to be plagued by screaming kids. Under 18s are not allowed in the...More

    Thank gerrycrean
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$131 - US$230 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Luxury Hotel in Playa del Ingles
    • #13 Romantic Hotel in Playa del Ingles
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 171
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Travelocity, Orbitz, getaroom.com, Priceline, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your MUR Hotel Neptuno Gran Canaria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Canary Islands >
    • Gran Canaria >
    • Maspalomas >
    • Playa del Ingles
    • Also Known As
    • Neptuno Hotel Maspalomas ,
    • MUR Hotel Neptuno Gran Canaria Playa Del Ingles
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    Traveller (651)
    Pool & Beach (129)
    Room & Suite (128)
    Dining (66)
    Hotel & Grounds (457)
    Bathroom (31)
    Family and Play Areas (4)
    Business Centre & Event Rooms (1)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    bigsib
    2 November 2017|
    AnswerShow all 3 answers
    Response from MurHotels | Property representative |
    Hi Bigsib, One of the difference between most of the hotels in Gran Canaria and Hotel Neptuno, is that we do serve branded drinks on all inclusive. Best regards, Armando Romero Director Hotel Neptuno
    0
    Votes
    Google Translation
    Elaine R
    20 October 2017|
    AnswerShow all 2 answers
    Response from MurHotels | Property representative |
    No, Taxi drivers have a fixt price... you only get a small supplement on sat/sun and bank holidays. ... should be almost same price.
    1
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    Google Translation
    Alex8600
    18 September 2017|
    AnswerShow all 5 answers
    Response from jon365athen | Reviewed this property |
    Anytime after 8 I think, life guard arrives at 10 but you can swim before then
    1
    Vote
    Room Tips
    "try to get a room with the pool view"
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    "I prefer rooms overlooking the pool, but all rooms are great."
    Read review
    "Round large balconies on the south side have sun all day long"
    Read review
    "Lower floors are our preference."
    Read review
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