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Hotel Troya

16/07/2017 17/07/2017
1 room 2 adults 0 children
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1,429 Reviews from our TripAdvisor Community

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Showing 758: English reviews
Killaloe, Ireland
Reviewed 17 June 2016

Just back from week with my husband. Hotel itself very clean, bedroom clean, towels changed every day and sheets a couple of times in the week. We went All Inclusive, so they have the card system, which is extremely slow at the bar, but in the evening they do a kind of table service and we found it a lot...

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1Thank Maria C
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, We appreciate the time you have taken in writing your review about the Hotel Troya on Tripadvisor. Thank you for your nice words about the cleanliness of the Hotel, the Rooms and the Pool area. This good comments will be a good motivation for our housekeeping department, which works really hard every day. We are also very happy...

Faringdon, United Kingdom
Reviewed 15 June 2016

Very standard hotel. Lots of marble. The rooms were clean. The pool is lovely. The food is decent. Not very typical English. It was an okay place. There was a lot of activities in the hotel. The music from the clubs could be to loud for some. So try and get a beach facing view.

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3Thank nuit777
Northamptonshire, United Kingdom
Reviewed 15 June 2016

Stayed at Hotel Troya from 9th-14th June this year. Pros: - The hotel is in the perfect location; right next to the beach, within walking distance of shops, restaurants, bars and clubs. - We booked a room for 3 people and were given a room with a double bed and an extra room with a sofa bed so it was...

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2Thank JemmaHill
Liverpool, United Kingdom
Reviewed 15 June 2016

I have stayed at numerous all inclusive resorts in the past and I have never been so disappointed in a hotel! Me and my boyfriend stayed here from 4th June for 1 week and were surprised at how different the resort looks from the images! (Usually hotels always look a bit different from the pictures but this was ridiculous!) On...

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6Thank SDSRejuvenate
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for leaving some comments about your experience at the Hotel Troya. We appreciate your good impressions on the cleanliness of the room. It seems like unfortunately, the rest of the aspects were not satisfying for your expectations. With reference to the delays in our service, we understand that at a certain moment and time in the...

Dover, United Kingdom
Reviewed 14 June 2016

We have just returned from ten nights at the Troya staying all inclusive. They have a system where you are issued with a card not bracelets when getting drinks at the only bar open you are limited to only three alcohol drinks each time which means if you are in a group you need each persons card to be able...

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1Thank Kerry G
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for taking some time in leaving your review about us on Tripadvisor. We feel really happy to read that you highlight the cleanliness and the good layout of our rooms, the good general quality of the food, the entertainment offer, and also our privileged location. Unfortunately, there are some points that have let down your impressions...

Sunderland, United Kingdom
Reviewed 14 June 2016

The problem we had was not the Hotel as such, the rooms are large, fairly well equipped, and kept very clean, even the food was ok, but the service is terrible! and the attitude of the reception staff is even worse!! rude and arrogant, when we first arrived the recptionist told us we had the wrong paperwork, (which we didn't),...

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1Thank dave r
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for taking some minutes of your time in leaving your immpressions about the Hotel Troya on your vacation time. We appreciate your good comments on the entertainment, they will be happy to read them. Regarding the situations that you refer with our staff at the main reception, we regret to know that you had a bad...

Manchester, United Kingdom
Reviewed 13 June 2016

The facilities are good , a nice pool area , health club and pamper service. The food was fine but the restaurant will be busy in the high season. The room was basic I would recommend upgrading to a club Alexandre room if on a package. The entertainment was of a good standard and variety, suitable for children and adults....

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1Thank Geoff W
Reviewed 13 June 2016

I was very impressed with all the hotel had to offer. The standard room was quite basic but was always cleaned and had fresh towels daily. The swimming pool was excellent and my son spent most of the time in there. The restaurant was always clean, the food was lovely with a vast selection to suit anyone and the staff...

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1Thank Tracy F
Manchester
Reviewed 13 June 2016

4 girls stayed in this hotel for a week July 2015. Great location for young people wanting to go out to the Veronicas strip at night. It is less than a 60 second walk so we all felt safe walking back at night. Veronicas doesn't really get busy until 12 onwards. Location is also great as it is right opposite...

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1Thank Amyluisa
Belfast, United Kingdom
Reviewed 12 June 2016

just back from the Troya hotel, this was our 3rd stay and will be going back again in October, good location to beach just across the road, plenty of shops bars and restaurants close by, house keeping is excellent, staff all friendly,good selection of food for breakfast cant comment on other meals as we were bed and breakfast, plenty of...

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3Thank Sunlover667

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16/07/2017 17/07/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Spa
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Troya Hotel is a 4 Stars Resort, placed in the center of Costa Adeje’s Boulevard, and facing front Troya Beach. This is a first class Hotel located at only 20 meters away from the beach, with only the seafront walk in between the sea and the hotel. A modern building ‘L’ shaped, with large areas, sweet-water pool, heated during the winter season, plus our Natural Spa with more than 1000 m2 full of sensations. The Troya Hotel offers the perfect atmosphere in order to entirely enjoy the tropical weather of Tenerife in any season of the year. This Hotel is the only one in the company that also offers the All Inclusive board basis option. Our aim is to satisfy our customers. ... more   less 

Additional Information about Hotel Troya

Address: Avenida Rafael Puig Lluvina, 2, 38660 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: $155 - $634 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Troya 4*
Number of rooms: 318
Reservation Options:
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Also Known As:
Hesperia Troya Hotel Playa De Las Americas
Hotel Troya Tenerife/Playa De Las Americas
Hotel Style:
#9 Spa Hotel in Playa de las Americas
#11 On the Beach Hotel in Playa de las Americas
#18 Luxury Hotel in Playa de las Americas
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Troya staff and other travellers.
412 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had room 618 and it was stunning”
deborahdF2075CD, 28 May 2017 | Read review
“Sea view and high up”
648lyndaa, 24 May 2017 | Read review
“Pool view rooms can be noisy at night if the wind's in the wrong direction”
Stu-n-Pol, 17 May 2017 | Read review
“Room 631 had a great view of the sea”
AlanLpool80, 17 May 2017 | Read review
“Sea / pool view high floor”
148stuarte, 9 May 2017 | Read review
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Prices are for 1 room, 2 adults
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