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Laguna Park 2

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Laguna Park 2
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2,688 Reviews from our TripAdvisor Community

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Showing 2,362: English reviews
Reviewed 2 days ago NEWvia mobile

We're to start..... family of 4. 2 adults 2 kids. Were not posh or stuck up at all but this hotel is one of the hotels that the staff think there better then u. They talk down to u and dont understand things your saying. We went for 10 nights all inclusive and the food was shocking. Cold. All the...

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Helpful?
Thank jillena1989
Durham, United Kingdom
Reviewed 2 days ago NEW

Our room was dirty and infested with ants, when we asked the reception for a new room, they handed us a can of ant repellant and were told to deal with the problem ourselves. Facilities were very basic, no hairdryer, no complimentary shower gels/shampoos, no washing up liquid, no oven even. The shower water goes cold after 3 minutes, when...

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1Thank britishtraveller5
Reviewed 3 days ago NEW

Food cold, when complained was told what do you expect from a 2 star? Meant to be a 3 star, but yes stamp a 2 star on it. Bed and towels only changed every other day, floor in apartment dirty, very basic. Anyone with walking problems it's a no no, too high up it was like climbing Mt Everest everyday...

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Thank Dhabido
Reviewed 3 days ago NEWvia mobile

We had a women come up to us and ask us to fill out a form about the food we told her it was the worst we've ever experienced. Her reply was well what do you expect from a 2star hotel. We was amazed. In the buffet the bread rolls were like rocks and when we complained they asked if...

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1Thank Marc H
norwich
Reviewed 4 days ago NEWvia mobile

You'd at least expect soap & shower gel in your room, rooms really need updating. The food was absolutely awful with the same choices everyday & served Luke warm, even if you went when the restaurant first opened. The resort itself is really nice, it's just a shame this hotel lets it down. Will not be returning here again.

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1Thank whufc73
Reviewed 5 days ago NEWvia mobile

Worst hotel Iv ever stayed in. Staff were rude (restaurant staff) rooms were not clean - foisty smell, ants, dirty towels and bedding! The first night there was a bug in one of our beds! Pool was like an ice bath all in all I wouldn't let a pet rat live in these conditions! Filthy!!! Avoid at all costs!!

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Helpful?
Thank Stephanie L
SubdirectoraLPR, Director de Relaciones con Clientes at Laguna Park 2, responded to this review

Dear Stephanie, we apologize for your comments about our staff and facilities, as per standard we clean room every two days but more service could be provided if requested. We have a 24 hour reception in order to help you with any issue during your stay. Kindest regards,

Glasgow, United Kingdom
Reviewed 1 week ago NEWvia mobile

Stayed here for 9 nights 31st Dec to 9th January. Was well aware of location but the hills up to it are definitely not suitable for elderly. Taxi required when going back to hotel. The reception staff were nice and helpful and that's where the compliments end. About time they took a jet wash to the walking areas which were...

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1Thank benny l
SubdirectoraLPR, Director de Relaciones con Clientes at Laguna Park 2, responded to this review

Dear Benny, Laguna Park 2 is not suitable for mobility problem people due to the infrastructure, we have a free transfer service to go the city center and the beach. Beds comfortable are subjetive and different for each person, we can change matresses if you want. Our main chef is always available to hear your comments and to prepare something...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 1 week ago via mobile

Im in day 5 of 7 and this is by far the worst hotel i have stayed at. On our arrival we had to request a change of crib for my 11month daughter as quite simply i wouldnt let either of my dogs sleep in the cot provided...... the food is cold and horrible, ive been to many all inclusive...

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1Thank A TripAdvisor Member
SubdirectoraLPR, Director de Relaciones con Clientes at Laguna Park 2, responded to this review

Dear customer, we apologize to read that your stay was not satisfactory, we have a 24 hour staff available for any issue our clients could have during their stay and we are open to hear you in order to improve our services and facilities. Kindest regards

Stirling, United Kingdom
Reviewed 1 week ago via mobile

Last minute new year trip with my wife and 2 kids 7 days and the room was cleaned only twice so u can imagine with a 3 year old and 10 year old.The main light switch when turned on was crackling like it was ready to blow had to say twice to reception rooms are run down.Hardly any hot water...

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2Thank stuartyboy1888
SubdirectoraLPR, Director de Relaciones con Clientes at Laguna Park 2, responded to this review

Dear Stuart, we apologize to read that your stay was not satisfactory, our rooms are cleaned every two days and our tanks are of 30 litre. We will take note of your comments in order to improve our services. Thank you very much and kind regards,

Galway, Ireland
Reviewed 1 week ago

We arrived on the 26th and left on the 3rd January which I was relieved to do and on arrival we were given an awful room and there was no other accommodation available on the island due to the holiday season, we went to all lengths to try and secure other accommodation but with no luck. We were 4 people...

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1Thank charlottequinnster
SubdirectoraLPR, Director de Relaciones con Clientes at Laguna Park 2, responded to this review

Dear Charlotte, we apologize not to cover your expectations, our rooms have a bedrooms with twin beds and a sofa bed in the living room, suitable for maximun 4 people. Our restaurant offers a great selection of food, in case do not like anything, our main chef will be always available to satisfy your requests. The incident caused by one...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service

Additional Information about Laguna Park 2

Address: C/ Pais Vasco 2 | Urb Torviscas Alto s/n, 38660 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: $43 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Laguna Park 2 2*
Number of rooms: 318
Reservation Options:
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Also Known As:
Laguna Park 2 Hotel Playa De Las Americas
Laguna Park 1
Laguna Park 2 Tenerife/Playa De Las Americas
1 Laguna Park
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Questions & Answers

Here's what travellers have asked, with answers from Laguna Park 2 staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is not one”
 of 5 bubbles Dhabido, 13 Jan 2017 | Read review
“get a room as far away from the others if you want quiet”
 of 5 bubbles boydm639, 4 Jan 2017 | Read review
“do not go there”
 of 5 bubbles ELAINEMaidenhead, 3 Jan 2017 | Read review
“Ask for a room that doesn't smell of smoke!!”
 of 5 bubbles janicemV8286SH, 28 Dec 2016 | Read review
“Ask for rooms a,b,or c which is near the top but away from pool”
 of 5 bubbles , 15 Dec 2016 | Read review
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