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Cleopatra Palace Hotel

Traveller (2109)
360
Panoramas (37)
Pool & Beach (257)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Safe
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Location
Full view
95Great for walkers
Grade: 95 out of 100
120Restaurantswithin 0.5 km
19Attractionswithin 0.5 km
3,472Reviews
2,490Photos
493Q+A
100Room tips
Traveller rating
  • 1,790
  • 1,129
  • 371
  • 110
  • 73
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Popular mentions
The communal areas in this hotel are truly beautiful! The pool area is lovely and the spa is also great. The rooms however are quite outdated. The buffet is also disappointing. I would recommend eating in the sister hotel if you are able to as there is more choice in terms of
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded yesterday
Dear Guest, Thank you very much for posting your impressions about your stay with us. I am sorry to know that you have felt disappointed by the standard of our buffet. We can only say goodbye hoping to have the chance to welcome you again at Mare Nostrum Resort. Kind regards,
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+7
Hotel's Favourite
We booked on the spot because of previous misfortune of another hotel. And we had a fantastic stay. Everything was just perfect. Hotel was having a “bye bye summer” annual party the next evening so we got very lucky to take part in. A gorgeous musical was performed by the hotel
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Response from Alejandro C, General Manager at Cleopatra Palace Hotel
Responded Sep. 19, 2018
Dear Lithua, Thank you so much for an amazing five-star review! We are delighted to know you had such an enjoyable experience at our Hotel. Thank you as well for your kind words about our staff and for highlighting their efficient work and positive attitude. We are truly happy to know that the musical staff was pleasant and were up to your expectations.. We will forward your message to our Team, they will be very happy to hear your feedback. Do not hesitate to contact us for anything you might need regarding future bookings. Warmest regards, Alejandro Crespo General Manager
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Excellent Service throughout Hotel much nicer than in brochures Lovely big beds which were very comfortable The breakfast was first class with just about everything you could possibly want including champagne every morning. No problems getting a sunbed (we went Christmas) and
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Review collected in partnership with Jet2holidays
Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded yesterday
Dear Christina H., Thank you very much for your detailed and positive report. I´m very pleased to know that our breakfast, staff and location have surpassed your expectations. We will be happy to welcome you again in November. Do not hesitate to check our best prices and special promotions on our web page, where you can also find information about availability. Warmest regards
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We have just returned after spending 10 nights in this hotel. The hotel is beautiful and spotlessly clean. The buffet breakfast was gorgeous and catered for everyone. The hotel is right beside the beach and is very central. The hotel was also safe as you needed your key card to
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded 2 days ago
Dear 285niamhm, Thank you very much for your detailed and positive report. I´m very pleased to know that our services, facilities and location have surpassed your expectations. We will be happy to welcome you again in future visits to Tenerife. Do not hesitate to check our best prices and special promotions on our web page, where you can also find information about availability. Warmest regards,
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This is a large hotel linked to others on a campus style resort. Spacious and clean with all amenities you would want. Directly off the beach you have possibility of having your cake and eat it? Out of season you can enjoy the area without the crowds and the weather is superb.
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded 3 days ago
Dear Peter A., It has been a pleasure reading your very detailed review about your recent stay with us. I am truly happy to know of your satisfaction and I really hope we will have the pleasure of welcoming you again soon. Exceptional guests like you are our best credit and we will always be happy to share our best smiles with you. Warmest regards,
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All photosTravellerRoom & SuitePool & BeachDining Family and Play Areas
4* ? you make your mind up ?
Scruffy Bathroom
Seriously shabby door
Professional photo exclusively commissioned by TripAdvisorCleopatra Palace Hotel
The Presidential Suite at the Cleopatra Palace Hotel (Mare Nostrum Resort)
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123456101
How many bars are there in the hotel?
Dear Tucker M. There are 2 bars: Bar Hall 17.00 h. a 24:00 h. and Snack bar piscina 10:30 h. 18:30 h. You can also go to the other bars that are in the Resort. Best Regards.
0 votes
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Can I upgrade to a double Seaview plunge pool x
Dear Betty C. Yes, you can upgrade if a room is available at the recepcion. Now you can contact directly with the hotel sending an e-mail or through our web site with the preference, but this request is subjected by hotel availability. Best regards.
1 vote
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Does the Seaview rooms top floor have a plunge pool
Dear Betty C., Not all the rooms. You must request it in your booking. Best regards.
1 vote
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Yes - just inform them of say a birthday - they are very good at surprise cake / balloons etc.
1 vote
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Dear Flyer769165, Tripadvisor does not allow us to give our email addres or web site details here, but you can easily find it in internet just looking for Mare Nostrum Resort. Best regards
0 votes
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12345699
"If you like the sun on your balcony in the evening make sure you ask for those rooms"
"E mail hotel stating your requirements -quiet =sunny balcony etc"
"Sea view will make up for some of the shabbyness"
"Plunge pool double with sea view on top floor is amazing."
"Def sea view"
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12345620
PRICE RANGE
US$130 - US$218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cleopatra hotel tenerifehotel cleopatra palacecleopatra palace tenerife
LOCATION
SpainCanary IslandsTenerifeAronaPlaya de las Americas
NUMBER OF ROOMS
431
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