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Cleopatra Palace Hotel

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Cleopatra Palace Hotel
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2,638 Reviews from our TripAdvisor Community

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Showing 1,997: English reviews
Bermuda
Reviewed yesterday NEW

Just back today from 12 night stay and certainly plan to return -best breakfast I have ever had -piano at breakfast something else- all staff throughout the hotel we found to be helpful, professional and courteous. Enjoyed relaxing music in evenings. Had ground floor sea view room which we loved- last night we had excellent dance/musical performance in theatre of...

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Helpful?
Thank Loooove_de_sun
Reviewed 2 days ago NEWvia mobile

This is our fourth stay at the Cleopatra. We come back every year as the location is superb. The initial impression the hotel gives is one of opulence and grandeur, with sweeping staircases and chandeliers. But the spaces are poorly utilised with vast empty and unused areas. The only bar is univiting with green wicker chairs and the same black...

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Helpful?
2Thank dontthey
wigan, england
Reviewed 3 days ago NEW

This was our second visit, same time of year. We paid extra for a sea view room and were upgraded to the second floor instead of ground floor. Room was nice felt a bit older than last year and in need of an update. Wifi is free which is a great bonus, can use it anywhere in the hotel and...

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Helpful?
2Thank clarke5
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Clarke, Allow me a special thank you for your nice comments. And for choosing us for second time in the same year for spend your holidays! Its satisfactory to know thar our services and facilities lived up to their expectations. Also our choises of chocolates!!!! I am grateful that you always give us your opinion in such a warm...

Dublin, Ireland
Reviewed 5 days ago NEW

my kind of place , beach at the back of hotel steps away..and great restaurants opposite the front door,, you have it all on your doorstep, perfect for that winter escape, Hotel itself has brillant breakfasts, i cant comment about lunch or dinner as I always like to go out and try the restaurants which literally surround this hotel..Fab swimming...

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Helpful?
1Thank mary m
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Mary M, Thank you very much for rating us and share your oppinion about your stay with us at Cleopatra Palace Hotel. Im very happy to know your satisfaction about our location and facilities. I hope welcome you again very soon in Tenerife. Do not hesitate to contact us for anything you might need regarding future bookings. Warm Regards,

Portsmouth, United Kingdom
Reviewed 6 days ago NEWvia mobile

We have been complete no to the Cleopatra for several years now. It's a great hotel, is n a great location, with good staff. This tear though, we had a booking problem with our hotel booking site and they had not paid their invoice to the Cleopatra, so on arrival we had to make another deposit. This was NOT the...

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Helpful?
1Thank chrismranger
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Chris, Thank you very much for your nice comments. I’m happy to know that you have enjoyed your visit and I would like to thank you for choosing us for your holidays in Tenerife. Nothing could please us more than welcoming you again soon. I suggest you to visit our web page, where you will find additional information about...

Penrith, United Kingdom
Reviewed 6 days ago NEW

Being staying here for 12 years or more, have now given up on it, the rooms are 25 years old now, never had a penny spent on them, over prised and food is like a school kitchen. Go to the Arona Grand, new rooms, great food and probably 25% cheaper, adults only though

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Helpful?
3Thank Ken M
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Ken M, Thank you very much for posting your impressions about your last stay with us. I am sorry to know that you have felt disappointed by the standard of our facilities. please, accept my deepest apologies for the inconveniences. A complete room refurbishment is on the agenda although not scheduled yet. Let me suggest you to stay at...

Birmingham, United Kingdom
Reviewed 1 week ago NEWvia mobile

The positive- excellent beachfront location . Breakfast good quality although food not very warm . Wifi good and air conditioning excellent. Negatives- an enormous hotel with long expanses of corridors and empty spaces throughout but in practical terms the space is not well used.There is a small reception desk with only two people in duty so long queues form .The...

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Helpful?
3Thank Anniepm
Sunderland, United Kingdom
Reviewed 1 week ago

Visited from 29th Dec to 5th Jan. Firstly the room was very good, plunge pool on the spacious balcony but no water in and the balcony was in the shade all day. The breakfast was very good with plenty of choices, the evening meal not so good, not much choice and not very hot. New Year Gala evening was both...

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Helpful?
3Thank tom b
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Tom B, Thank you very much for your rating. I hope that you can enjoy your holidays at Cleopatra Hotel . I hope that you can accept my apoligies for the mistakes we could make. But we do everything possible for give the best service for all our guests. I hope to welcome you again soon. Best regards,

scotland
Reviewed 1 week ago

After a bit of a let down with our room, we eventually upgraded to a room with a plunge pool which was well worth the upgrade. Food excellent although does get a bit boring after a few days. The hotel definitely misses having a lounge bar at night, there is a bar with a musician every night, but not somewhere...

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Helpful?
3Thank scotlandwhite
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you very much for your positive review and for sharing it here on Tripadvisor. I’m glad to read that you have enjoyed our services of the staff and Christmas Galas. Al your comments about our entertaiment gone to be take in account We will be pleased to welcome you again in future visits to Tenerife. Do not...

jersey uk
Reviewed 1 week ago via mobile

Just returned from 2weeks at the Cleopatra for the third year in a row Lovely hotel we stayed in Room 9215 Overlooking the pool area Just a couple of points which I think the Hotel needs to take on board the bedrooms are a good size but the beds are hard even with a Topper on The breakfast is fine...

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Helpful?
2Thank timaruJerseyUk
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you very much for your rating. I’m glad to read that your stay with us has been satisfactory. And thank you for choosing us again! Please the next time communicate the discomfort of the bed to reception and no doubt will make the corresponding change, please accept my apoligize. All your comments about the food will gone...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Concierge
  • Conference Facilities
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 

Additional Information about Cleopatra Palace Hotel

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: $158 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cleopatra Palace Hotel 4*
Number of rooms: 431
Reservation Options:
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel Tenerife/Playa De Las Americas
Hotel Style:
#6 On the Beach Hotel in Playa de las Americas
#6 Family Hotel in Playa de las Americas
#6 Spa Hotel in Playa de las Americas
#9 Romantic Hotel in Playa de las Americas
#11 Luxury Hotel in Playa de las Americas
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Questions & Answers

Here's what travellers have asked, with answers from Cleopatra Palace Hotel staff and other travellers.
244 questions
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Questions? Get answers from Cleopatra Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“loved sea view room”
 of 5 bubbles Loooove_de_sun, 17 Jan 2017 | Read review
“I would pay extra for a sea view room”
 of 5 bubbles clarke5, 15 Jan 2017 | Read review
“Pick a Sea view room if you go”
 of 5 bubbles U1330RGkenm, 12 Jan 2017 | Read review
“Don't get the rooftop plunge pools unless you get a full ocean view - the rest barely get the sun so you would be wasting your time.”
 of 5 bubbles MrsHDillon, 10 Jan 2017 | Read review
“Rooms on the top floor with plunge pool and sea view will have the best view and be quieter than elsewhere in the hotel.”
  • Plunge pool room overlooking the beach
 of 5 bubbles ElenitsaBristol, 9 Jan 2017 | Read review
5 of 5
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