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Fairfield Inn & Suites New Braunfels

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186 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites New Braunfels
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Showing 183: English reviews
Az
Reviewed 3 January 2016

I recently stayed two nights while in town for my daughters wedding. Rooms were ready when we arrived. The girl at the front desk could of been a bit more pleasant we thought. Rooms were clean and the beds very comfortable. Even though we were on the 4th floor, we awoke to the smell of bacon each morning, and the...

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Helpful?
2Thank butterflyy2000
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi butterflyy2000, Thank you for choosing to stay with us at the Fairfield Inn & Suites New Braunfels during your visit to our area. I am glad to hear you had no issues and enjoyed our stay. The next time you stay with us we will accommodate you on the opposite side of the building.This will keep you from smelling...

San Angelo, Texas
Reviewed 17 December 2015

The hotel was newer, clean and fairly modern. We have stayed in other Fairfield Inns before and they are consistently nice. The only disappointment we had was that breakfast was over by 10 AM. I mean the food was gone and a guy was vacuuming up the floor. He said they were through with breakfast at 9:30. Very disappointed. I...

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Helpful?
1Thank Maureen M
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Morning Reenjim, Thank you for staying with us here at the Fairfield Inn & Suites New Braunfels during your visit to the area. It's great to hear compliments about our place! I am sorry that breakfast was over by the time you came down. I am truly sorry if my staff didn't offer you at least something simple to eat....

Arlington, Texas
Reviewed 16 December 2015

This is a usual fairfield inn and suites. The only think unusual about it is the staff. They go out of there way to make sure your stay is comfortable. Example... I needed to shred some document - no problem, just step into the office and she let me shred. I needed bit of breakfast after the breakfast hours, no...

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Helpful?
Thank billp25
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi williampacker! Thank you for staying with us at the Fairfield Inn & Suites New Braunfels, TX!! I am happy to hear that my staff was friendly and accommodating! That's what we are here for! We hope to see you again soon! Next time you visit we will show you that we are a 5 star hotel! Thank you again!...

Reviewed 28 November 2015

The Hotel was very clean with a great breakfast. The rooms are less than expected for the price. The pool was closed however which was a big dissapoinment. This is one of the most expensive Hotels in the area and I booked here specifically because of the pool. I called around and this was the only place in the area...

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Helpful?
1Thank Paul L
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear Paul L, I would like to thank you for staying with us during your visit to New Braunfels. I would also like to apologize for having to close down the pool. We had to close it for your safety while some unforeseen maintenance issues were being tended to. I am very sorry for the inconvenience this may have caused...

Dallas, Texas
Reviewed 25 November 2015

My over all experience was good. The breakfast was good however the first floor smelled like bacon. The lady at front desk carla was really nice always with a smile and asking if we needed any help. Noting compared to the afternoon lady really rude. My room was clean and fresh. I would surely go back.

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Helpful?
Thank jiznii s
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear jiznii s, Thank you for staying with us during your visit to New Braunfels, TX. I am happy to hear that Carla was nice and pleasant and that you enjoyed your stay. The rest of my staff is usually just as helpful. I am sorry that they didn't display that during your stay. We hope to see you again...

Bartlett, Illinois, United States
Reviewed 20 November 2015 via mobile

Nice and clean. Breakfast is standard hotel food...it does the job. Staff works hard to keep the area clean. My husband has a bad back and was counting on the spa to relieve some pain. Didn't learn it was out of service until we checked in. When paying a rate, I expect all of the amenities to be available.

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Helpful?
Thank Kim S
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi Kim S, Thank you for staying with us while you visited the New Bruanfels area. I am happy to hear that you found the hotel to be nice and clean. I am sorry about the pool area not being open. We had some unforeseen repairs that caused us to shut the pool area down. Please accept my sincerest apologies...

Cary, North Carolina
Reviewed 26 October 2015

The staff at this hotel was really friendly and helpful and made the stay. On the downside, the hotel is right next to the freeway and fairly noisy. I also had a problem with the AC unit in my room. It was a cool night and I turned the heat on and a horrible smell came out of it. I...

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Helpful?
Thank HiHoHiHoRDU
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Morning HiHoHiHoRDU, Thank you for taking the time to share your experience about your stay with everyone. Sorry about the noise! Other than that I looks like you had a good stay! Next time we will be sure to make it a great stay!! Thank you again and have a great day!

Edmond, Oklahoma
Reviewed 17 July 2015 via mobile

Was a good hotel midweek and last minute for the local water park. Typical breakfast, good beds, friendly staff and clean. Met expectations and was decent price thru this app. The only complaint I would have is for every avg hotel, cheap breakfast, and sometimes a little mold in the shower. Our room wasn't the best smelling. Not sure if...

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Helpful?
1Thank risleyregister
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank for your comments. I am sorry for some of the issues you encountered. I have shared your comments with my staff and we promise to do better next time. We hope to see you again soon!

California
Reviewed 1 July 2015

I have stayed in a lot of different hotels and not a single one can be compared to this one! Great service and staff. Room cleaness is great, hotel looks brand new and in really good conditions. We had the chance to meet the head of house keeping Isa, really nice and Willing to accommodate us when we needed extra...

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Helpful?
2Thank David F
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you for your great comments! We are glad to hear we exceeded your expectations and we hope to see you again! Have a great day!

Sanger, Texas
Reviewed 22 June 2015

Very nice, attractive hotel. All staff friendly, greeted you as you entered and exited. Includes a free hot breakfast. This was a plus for the four of us (2 children). Needed help at 9:00pm with something in the room that we did not understand how to work. I called the front desk, and someone came immediately to assist. I asked...

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Helpful?
1Thank tropical2014
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi tropical2014, Thank you so much for staying with at the Fairfield Inn & Suites New Braunfels, TX. I am so happy to hear you enjoyed your stay. We hope to see you again soon! Have a great day!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether travelling in Texas for work or on vacation, the Fairfield Inn & Suites New Braunfels brings the relaxation from home. In close proximity to IH-35, our hotel is near some of the city's best attractions - from Schlitterbahn Waterpark to Historic Gruene and the San Marcos Outlets. Impeccably appointed rooms and suites boast plush bedding, free high-speed Internet access and many other famous amenities. ... more   less 

Additional Information about Fairfield Inn & Suites New Braunfels

Address: 1465 IH 35 North, New Braunfels, TX 78130
Region: United States > Texas > New Braunfels
Price Range: $124 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites New Braunfels 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Fairfield Inn And Suites New Braunfels
Fairfield Inn & Suites New Braunfels Hotel New Braunfels
Hotel Style:
#3 Business Hotel in New Braunfels
#4 Family Hotel in New Braunfels
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites New Braunfels staff and other travellers.
4 questions
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Lake Charles, Louisiana
6 months ago
Austin, Texas
over a year ago
Austin, Texas
over a year ago

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Questions? Get answers from Fairfield Inn & Suites New Braunfels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Highest floor is probably quieter.”
 of 5 bubbles shirleypP6391AL, 21 Sep 2016 | Read review
“Ask for rooms AWAY from the interstate!”
 of 5 bubbles cindywilliams314, 17 May 2016 | Read review
“away from elevators. Somewhat think walls.”
 of 5 bubbles billp25, 16 Dec 2015 | Read review
“Try to get one that has a view of the front parking lot so you can see your car form the window.”
 of 5 bubbles paullG887JR, 28 Nov 2015 | Read review
“doesnt matter”
 of 5 bubbles davidsL3243FA, 3 Jun 2015 | Read review
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