Holiday Inn Express & Suites New Braunfels, an IHG Hotel

Holiday Inn Express & Suites New Braunfels, an IHG Hotel

Traveller (32)
Spacious 2 Queen Bed Suite with Sofa Bed
Room & Suite (22)
Need protein? Omelets & fresh cooked scrambled eggs for breakfast.
Dining (13)

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About

4.0
#11 of 34 hotels in New Braunfels
4.5 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Welcome to the most modern hotel in New Braunfels, Texas. Conveniently located right off I-35, the hotel is easily accessible to HWY 46 and Loop 337. Perfectly positioned at 20 minutes from North of San Antonio's Loop 1604 and IH 35, the Holiday Inn Express & Suites New Braunfels is the perfect choice for business or leisure travel. Stay with us in the heart of the Texas Hill Country. You'll be greeted with its citizens warm charm and city's historic flair. Plentiful with attractions: the Guadalupe River, Stars and Stripes Drive Inn, Tanger Outlet Mall, The Bandit Golf Club, and Gruene Historical District, fine dining, and excellent night life. The Holiday Inn Express & Suites New Braunfels is minutes from the celebrated Schlitterbahn, the World's Best Waterpark, with over 70 acres of family fun, thrilling adventures and relaxation.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Business Centre with Internet Access
Meeting rooms
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

1436 N Business Loop Ih 35, New Braunfels, TX 78130
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 51 out of 100
51
San Antonio Intl Airport
41.3 km
See all flights
Austin-Bergstrom Intl Airport
122Reviews2Q+A19Room tips
Traveller rating
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Detailed Reviews
ClareScottsdale wrote a review Feb 2023
Scottsdale
Hotel's Favourite
4.0 of 5 bubbles
We stayed four days at Holiday Inn Express. We like this chain of hotels. The staff is very nice. We reserved a King suite but were told there was none available because the one we were to have was ruined by a previous guest. They gave us a room with two queens and said they would notify us when a King suite would be available. They never communicated with us about the status of the room. I was disappointed and upon check out they did give us some points. They had the Best breakfast with breakfast tacos and more choices than usual. The lobby is nice and comfortable. The sheets on the beds are very soft. When we needed more towels they were very helpful.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brenda S wrote a review Jun 2021
5.0 of 5 bubbles
Stayed at Holiday Inn Express in New Braunfels approx 10 days ago. The facility is newer with an outside patio and pool. There are laundry facilities. The room we stayed in was very clean with a keurig coffee maker and coffee. The hot breakfast buffet was very nice wihich included scrambled eggs, mini omelets, biscuits and gravy, and waffles. Everything was immaculate with attention given to families. It was a pleasure to stay there.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wanda P wrote a review Oct 2023
Spring, Texas
5.0 of 5 bubbles
We stayed at this hotel because of it's convenience to San Marcos. The stay was for one night to attend a Texas State University Football game.

The exterior and interior of the hotel was appealing The front desk staff were friendly. The room was clean. The breakfast area was clean with ample breakfast selections including my favorite at Holiday Inn Express - the cinnamon rolls.

The hotel was easy to access on the frontage of I 35. We stayed on the first floor and it was quiet.

When we entered our room there was a note sharing that the hotel was having problems with hot water and was attempting to resolve the issue.

I would have appreciated being notified when we checked in that there was an issue with the hot water.
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BJStravels wrote a review Jun 2022
Saint Louis, Missouri
2.0 of 5 bubbles
This hotel has really gone downhill since our visit in 2020. The hotel is lacking staff and it is very noticeable in the cleaning. The room was not available when we arrived at 6:30. We waited ten minutes while manager made sure room available. The table in room had not been wiped off(sticky soda spill) The toilet paper was nearly empty. The towels and washcloth were very worn and thread bare. We requested they clean the room after two days, they just replaced towels, removed trash, and maybe vacuumed. They did not make the beds. The stairway needed vacuuming, which wasn't done at all for the three days we were there. The ice machines were broken. The breakfast bar was nice and that area was kept clean. The staff was friendly.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Bring your sanitizing wipes.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites New Braunfels, an IHG Hotel
Responded Oct 8, 2022
Hi BJStravels, Thank you for leaving us feedback surrounding your experience with the Holiday Inn Express & Suites New Braunfels. We appreciate you choosing us for your lodging needs. Our hotel works very hard to ensure the facilities and service we provide are superior, and I'm sorry that some aspects of your visit turned out otherwise. I shared your comments with our hotel management so that necessary actions are in place to improve guest satisfaction. We hope you can give us a chance to regain your trust and confidence in our service. Sincerely, Jesan T. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kllrbeas wrote a review Apr 2021
Houston, Texas
1.0 of 5 bubbles
We arrived from out of town early and went by the New Braunfels Holiday Inn on I-35 where we had reservations. We hoped to check in a little early as we and most other people have done many many times in hotels throughout the world (including Holiday Inn.) Sometimes your room is not ready. If not, they always offer to call or text when the room is ready. That’s basic customer service.
The employee working the desk said no rooms were ready and said they don’t usually call customers because they don’t know when a room would be ready. I asked if we could store our bags while we go have lunch and come back later. She explained they don’t provide that service.
We left, had lunch, did some shopping and returned at 2pm (check in is 3pm.)
She said rooms were ready, but the manager told her not to let anyone check in until 3pm. She said there was no explanation other than that’s what the manager wants.
We decided to sit in the lobby until 3. The lobby had other people waiting to check in also.
So rooms were ready, people who are waiting around could be checked in, but we all had to jam up the poor girl at the front desks all at 3pm?
At 2:20, a man came up to us and introduced himself as a manager. He apologized and said we could go ahead and check in. He said he looked in the file and noticed we were Gold Elite members in IHG (their rewards club.)
This could have been handled as it is with all other hotels in the world. If the rooms are ready, and guests are ready, it is much more logical, efficient and better customer service to check them in. If check in is 3pm, guests are there at 2pm - rooms are ready and guests are waiting... let them in - even if they are not members of your reward club.
There was one good thing about being forced to sit around the lobby. It gave me time to write most of this review.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle H wrote a review Feb 2021
Sealy, Texas
2.0 of 5 bubbles
I tried to book, but this location is NOT pet friendly. I am glad a let them know I was bringing a pet when I was trying to make a reservation. They were very accommodating in trying to find another of their properties that was pet friendly. TA just needs to make appropriate changes/updates.
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Date of stay: February 2021
Room Tip: NOT a pet friendly hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael E wrote a review Jul 2020
5.0 of 5 bubbles
I have been on the road for 28 days traveling the US and staying nearly exclusively at Holiday Inn Express. This has been my best stay. Why? The personnel. Roberto and Megan have been exceptional. Friendly and helpful...they treat guests as friends not customers. Sure, things aren't perfect, but minor inconveniences are handled quickly and with a smile.
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Date of stay: July 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ben Helton wrote a review Jul 2020
New Braunfels, Texas
1.0 of 5 bubbles
During our 3 night stay our room wasn’t cleaned once after we asked time and time again. Our trash was never taken out or our dirty towels. The customer service “manager” Roberto was very passive aggressive to us he even laughed in our face and raised his voice at us. He kept trying to kick us out and get us to check out early, we checked out early after there were 0 accommodations. I would not recommend Holiday Inn has really gone down hill.
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Date of stay: July 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dagmar Gomez, Owner at Holiday Inn Express & Suites New Braunfels, an IHG Hotel
Responded Jul 22, 2020
I want to thank you for your candid feedback of your recent experience with us. We sincerely apologize for the experience you described, as we are a company dedicated to service. Your comments will not go unnoticed and a internal review will ensure our quality. Cory Harp General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rachel M wrote a review Oct 2022
5.0 of 5 bubbles
We had a great experience here! The staff was so friendly and welcoming, giving us recommendations on what to do and how to get the most out of our time in the area. But the best part was the breakfast. The lady running the breakfast area has been there over 14 years, and did a phenomenal job! She was so friendly and helpful and everything was delicious. So many choices and it changed from day to day. Very impressed with her!
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jane wrote a review Nov 2022
Hamilton, Ohio
5.0 of 5 bubbles
Very clean hotel. Very clean room. Loved the white sheets and comforters. The front desk staff are really nice. The room has a refrigerator, microwave, and a large TV. Hotel location is good and has a safe well lit parking lot. We really enjoyed our stay.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from sylvia77772
Pearsall, Texas61 contributions31 helpful votes
About 30 minutes away-not far at all. It's worth the trip because the people that work at this establishment make you feel at home!!
Zimm9284 asked a question Jun 2016
Ponchatoula, Louisiana39 contributions11 helpful votes
How far is it to the Schlitterbahn water park, is it easy to get to?
Answer from debbie w
Sugar Land, Texas55 contributions36 helpful votes
10 minutes away. Easy drive.
BJStravels wrote a tip Jun 2022
Saint Louis, Missouri74 contributions23 helpful votes
2.0 of 5 bubbles
"Bring your sanitizing wipes."
Read full review
Michelle H wrote a tip Feb 2021
Sealy, Texas77 contributions16 helpful votes
2.0 of 5 bubbles
"NOT a pet friendly hotel"
Read full review
Sheila D wrote a tip Sep 2020
Jacksonville6 contributions2 helpful votes
1.0 of 5 bubbles
"Do not stay here you will be charged for things you didn't break."
Read full review
John B wrote a tip Aug 2018
Ft Worth, United States10 contributions4 helpful votes
4.0 of 5 bubbles
"Walls are thin on the second floor"
Read full review
941scarlettohara wrote a tip Jun 2018
Punta Gorda, Florida61 contributions47 helpful votes
5.0 of 5 bubbles
"great service!!!"
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Not the right property for you?
There are more places to choose from in the New Braunfels area.
PRICE RANGE
C$188 - C$320 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasNew Braunfels
NUMBER OF ROOMS
87
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn Express & Suites New Braunfels, an IHG Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Holiday Inn Express & Suites New Braunfels, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites New Braunfels, an IHG Hotel?
Nearby attractions include Museum Of Texas Handmade Furniture (0.4 km), New Braunfels Conservation Society (0.4 km), and The Gruene Flea Antique Mall (0.9 km).
What are some of the property amenities at Holiday Inn Express & Suites New Braunfels, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites New Braunfels, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites New Braunfels, an IHG Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Holiday Inn Express & Suites New Braunfels, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites New Braunfels, an IHG Hotel?
Conveniently located restaurants include Bosses Pizza, Pho Nb, and Golden Corral.
Are there opportunities to exercise at Holiday Inn Express & Suites New Braunfels, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites New Braunfels, an IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Holiday Inn Express & Suites New Braunfels, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites New Braunfels, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites New Braunfels, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
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