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Hilton Garden Inn Odessa

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#8 of 38 Hotels in Odessa
Certificate of Excellence
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Hilton Garden Inn Odessa
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191 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Odessa
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Showing 191: English reviews
Houston, Texas
Reviewed 27 May 2016

As a long time gold and diamond Hilton honors member, I have stayed at several garden inns and this is just average. Due to location, our company planner picks this hotel but I have not had a good exe

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Helpful?
Thank garymB9211BV
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

I understand that there were some issues that inconvenienced you but for some reason I did not get all of your review but I do apologize. I do hope that if you are ever in town, you will consider staying with us again.

Odessa, United States
Reviewed 24 May 2016

The hotel was quiet and clean, staff friendly and helpful. I found the internet connection to be slow, the hot tub was closed the whole time I was there, and the phone extension to room service was incorrect on the menu... but when I called the front desk, they connected me and the cobb salad was excellent. I'll likely go...

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Helpful?
Thank Shelene A
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

Hopefully the next time you are here the hot tub will be functioning. Thank you for such a nice review and we look forward to seeing you again.

Apollo Beach, Florida
Reviewed 17 May 2016

We're not the typical adjustable beds we expect from Hilton. My wife felt like the princess and the pea. Her bed was like a board and could not be softened. My bed had a sink hole in the middle. My wife was Hilton silver and they charged us for our two bottles of water. Breakfast was good and wait staff...

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Helpful?
Thank williamnB2436ME
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

Thank you for your comments about our hotel on Trip Advisor. We are very sorry for the fact that you and your wife did not have a comfortable stay. Be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken where feasible. We sincerely apologize for falling short of your expectations as this...

San Angelo, Texas
Reviewed 11 May 2016

Was charged twice for my room. When I called to find out why I was told that the charged would be reversed within 5-10 days. I was charged an additional $15.00 for using a different credit card than I initially used to book the reservation. Nobody made me aware of this until after we had left the hotel. Woke up...

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Helpful?
Thank 645brandip
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of...

Atlanta, United States
Reviewed 11 May 2016

Hotel was extremely clean and the staff helpful, it had been a while since I have had to stay at a Hilton Garden Inn, but this stay reminded why I have stayed with them in the past. The room was clean, over all a great hotel...

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Thank Adolfo G
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

It is good to read how much you enjoyed your stay here at the Hilton Garden Inn Odessa. Thank you for your good review and we hope to see you again on your next trip to our area.

Boulder, Colorado
Reviewed 2 May 2016

I was told that it was hard to find a good hotel in Odessa, so I asked a colleague if he had any recommendations. He said that there were a couple of places, but the best was the Hilton Garden Inn, and that it also had the best hotel breakfast in town. He was completely right. I will be back!

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Helpful?
Thank QuantumMeep
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

We are glad you took your friends recommendation and stay here with us at the Hilton Garden Inn Odessa. Thank you for your good review and we look forward to your return the next time you are in our area for business.

Big Spring, Texas
Reviewed 15 April 2016

In general, our stay was great even the beds were comfortable (which is very rare). The only downside was the spa was out of order during our stay. Other than that it was great and I would go back to this hotel again.

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Helpful?
Thank 854denaw
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

We are glad you enjoyed your stay here and are looking into your comment about the spa. Thank you for your good review and we hope to see you again soon.

Dallas, Texas
Reviewed 12 April 2016

I have been a customer for years but the last time I stayed I was charged about $19 for asking 5 scramble (white eggs) and a couple of fried eggs. The server was helpful and courteous but the price of breakfast RIDICULOUS! I just eat eggs and they stayed that the customer was only allowed to have 4 eggs maximum...

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Helpful?
Thank jxfreight
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. Your business is important to us and I will definitely take your comments into consideration. Again, I thank you very much for your review and sincerely hope that you will give us another opportunity...

Hobbs, New Mexico
Reviewed 9 April 2016

Clean and very quiet hotel. staff helpful and friendly. Bed in room 201 is slightly saggy in middle. The bar was very busy but we couldn't hear anything in our room. Rooms facing front of hotel are a little noisy from the street on occasion.

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Helpful?
Thank K C
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

Thank you for taking the time to review our hotel. We hope you will choose us again the next time you are in our area.

Fort Davis
Reviewed 9 April 2016 via mobile

My room was very clean as was the rest of the hotel. I did not eat in the restaurant however I did spend some time in the bar. Drinks were very reasonably priced. All of the staff was friendly and accommodating

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Helpful?
Thank Velvet H
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

Thank you for your review of our hotel, we appreciate your business. Hopefully you will get to return again soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Odessa

Address: 5221 John Ben Shepperd Pkwy, Odessa, TX 79762-4869
Region: United States > Texas > Odessa
Price Range: $126 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Odessa 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Hilton Garden Inn Odessa Hotel Odessa
Hotel Style:
#3 Business Hotel in Odessa
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Questions & Answers

Questions? Get answers from Hilton Garden Inn Odessa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the Hilton App--you can select your room in advance of your stay!”
 of 5 bubbles 414stevel, 9 Jul 2016 | Read review
“Avoid next to fitness center and in facing pool”
 of 5 bubbles alanb681, 29 May 2016 | Read review
“main floor is nice but good luck getting one.”
 of 5 bubbles benmL8406LI, 1 Apr 2016 | Read review
“do not stay in room 245. It overlloks the vent system for the kitchen”
 of 5 bubbles 215JimM, 16 Sep 2015 | Read review
“I always like a high floor when staying as it eliminates ground noise from traffic, etc..”
 of 5 bubbles SEKY214, 18 Mar 2015 | Read review
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