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Comfort Suites

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379 Reviews from our TripAdvisor Community

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Showing 379: English reviews
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Jacksonville, Illinois
Reviewed 1 week ago

The staff were all very friendly. They worked with us when we had to extend our stay because our van was being repaired & helped cancel a reservation which we could not make since we couldn't drive our broken down van. They even gave us tips where the good restaurants were

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Helpful?
Thank K M
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your very kind words. We want our guests to feel like family when they stay with us, and for our hotel to be their home away from home. We hope to have you stay with us again, this time without the car repair! Best regards, Carol Nelson Hotel Manager

Austin, TX
Reviewed 2 weeks ago

I had a work trip to Palestine and hurriedly made a reservation at the Comfort Suites for the wrong night. When I arrived they said they would just move the reservation over no problem. I was surprised to see that both nights were charged to my credit card. I called to see if they would make a change but the...

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Helpful?
Thank kittythedog
Carol N, Manager at Comfort Suites, responded to this review

Thanks for taking the time to post your review. Depending on circumstances, there are instances where we will agree to move a reservation that is outside the cancellation deadline to another date as an accommodation to a guest. If this is what happened to you, and you were inadvertently still charged for the original night, I would be happy to...

Tulsa, Oklahoma
Reviewed 2 weeks ago

Two of my friends and I stayed over the weekend for a cowboy action shooting match in Oakwood, TX. We enjoyed a clean room, with two queens and a fold out. The foldout left something to be desired, but the attendant (Jeannie), was very accommodating. She sent a roll away down so we could use the mattress from it on...

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Helpful?
Thank L2209RRbilll
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your generous comments. We know that our guests have expectations when the stay with us, and our goal is not just to meet, but to exceed those expectations and provide a clean, comfortable stay and personalized guest service. We look forward to having you stay with us again very soon. Best regards, Carol Nelson Hotel Manager

Randall, Minnesota
Reviewed 2 weeks ago

Rooms are pretty clean and if they give them just a little care they would be as nice as a year ago. Rooms are spacious and welcoming. Anyone would like it there. We liked the pool and exercise room. Staff was great!

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Helpful?
Thank beckdon49
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. We take pride in our hotel and in the service we provide. We are glad that you enjoyed your stay, and we look forward to seeing you the next time your travels plans include a visit to Palestine. Best regards, Carol Nelson Hotel Manager

Houston, Texas
Reviewed 4 weeks ago via mobile

Very good hotel. I travel extensively for work and stay here quite often. Staff and owners are very friendly and helpful. Rooms are clean and comfortable. Never had a problem that wasn't resolved immediately.

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Helpful?
Thank kurtyoung39
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your very kind words. We know that our guests have expectations when they stay with us, and our goal is not just to meet, but to exceed those expectations and provide a clean, comfortable stay and personalized guest service. We appreciate your continued business, and we look forward to having you stay with us again very...

League City, Texas
Reviewed 19 January 2017

The check in was fast and the staff was friendly. The room was clean and looked nice. The whirlpool tub was nice and the bed and pillows were comfortable. The front lobby was clean and looked very nice.

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Helpful?
Thank montgocr_99
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your very kind words. We want every guest to experience a clean, comfortable stay and personalized guest service. We are glad that you enjoyed your visit, and we look forward to seeing you again the next time your travel plans include a stop in Palestine. Best regards, Carol Nelson Hotel Manager

Houston, Texas
Reviewed 13 January 2017

We stayed at this hotel after we went to the Polar Express Train ride. The hotel has good intentions, but just does not deliver. When we checked in, there was a board that welcomed guests with their first and last initial of people going on the Polar Express. I asked where my name was and they said they had not...

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Helpful?
Thank Dan F
Carol N, Manager at Comfort Suites, responded to this review

Thank you for taking the time to post your review. We want every guest to feel at home when they stay with us, and have a clean, comfortable say. I am sorry that your name was not on the welcome board, and it sounds as though there may have been some miscommunication about that. We did have a message welcoming...

Aberdeen, United Kingdom
Reviewed 10 January 2017

This is fairly nice hotel, the workers are friendly and the rooms are basic but clean and modern. The included breakfast was OK, typical for this level of hotel. The hotel is back away from the road so it was nice an quiet. Two downsides, the hot tub was not working and the pool smelled of algae.

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Helpful?
Thank DMH_Aberdeen
Carol N, Manager at Comfort Suites, responded to this review

Thank you for taking the time to post your review. We are always interested in providing the best possible guest experience, and feedback from our guests helps us do that. Please allow me to apologize on behalf of the hotel for the issue you experienced with the pool and hot tub. I have shared your feedback with our General Manager...

East Texas, USA
Reviewed 9 January 2017

Double awesome will be back again this takes time and shouldn't ask for number of characters Quiet clean room Staff friendly and professional. Parking was great, as well as the gounds, Thank you very much

Review collected in partnership with this hotel
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Helpful?
Thank 52alicea
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for taking the time to post such a positive review! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and in the service that we provide. We are glad you enjoyed your time with us, and we look forward to having...

Bella Vista, Arkansas
Reviewed 8 January 2017

First class room and staff. Many places to eat and shop nearby. Great location from the freeway. Easy off and back onto the highway. Will be back if in the area. Will look for comfort suites when traveling.

Review collected in partnership with this hotel
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Helpful?
Thank Dan L
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your very kind words. We are always striving to provide a superior guest experience and personalized guest service. We are glad that you enjoyed our hotel and all that we have to offer, and we look forward to having you stay with us the next time you visit the Palestine area. Best regards, Carol Nelson Hotel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
The newest hotel in Palestine, we offer 66 spacious suites, each with King or 2 Queen beds, partial room divider, living area with pull-out sofa, flat-screen TV, mini fridge, microwave, and desk. We provide our guests with a 100% smoke-free environment. All rooms have free high-speed wireless/wired internet, and our amenities include an indoor heated pool, outdoor hot tub, fitness center, guest laundry facilities, business center, and a complimentary full hot breakfast. We pride ourselves on providing a superior level of guest service, and we look forward to exceeding your expectations. ... more   less 

Additional Information about Comfort Suites

Address: 301 Willow Creek Parkway, Palestine, TX 75801
Region: United States > Texas > Palestine
Price Range: $117 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 66
Reservation Options:
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Hotel Style:
#1 Romantic Hotel in Palestine
#3 Business Hotel in Palestine
#3 Family Hotel in Palestine
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Questions & Answers

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Handicap bars in showers would be nice. ”
 of 5 bubbles , 8 Jan 2017 | Read review
“I have no room tip for this motel. ”
 of 5 bubbles sdickison, 29 Dec 2016 | Read review
“Get the room with hot tub, it was awesome. I loved it, the kids also. ”
 of 5 bubbles 390dantem, 20 Dec 2016 | Read review
“My only disappointment was that I didn't get member rates for the 2 rooms I booked 2 months in advance. ”
 of 5 bubbles 108priss, 19 Dec 2016 | Read review
“-Great size, well-furnished, perfect decor, quiet, and very clean., ”
 of 5 bubbles tomdam, 7 Nov 2016 | Read review
5 of 5