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Hilton Garden Inn Houston/Pearland

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Hilton Garden Inn Houston\/Pearland
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414 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Houston/Pearland
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Showing 408: English reviews
Buda, Texas
Reviewed 29 March 2016

Traveled here for business. Great location to stay. Not too busy for Houston area and safe. Also a good hotel for meeting customers if needed. All of staff was pleasant. Will surely return in the near future for business.

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Helpful?
Thank Thecoastie
Corsicana
Reviewed 26 March 2016

The entire stay was exceptional. From the moment I arrived to the time I checked out the staff was exceptional and top notch. I highly recommend this location to anyone who considering staying here!!!

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Helpful?
Thank Joshua_Sewell
PLANO, United States
Reviewed 26 March 2016

I had multiple issues during this stay - right from bad toilets, unclean desks, 30 mnts wait for parking, not working internet etc. Think hundred times before booking this hotel. I took it with their team but lackadaisical response until now.

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Helpful?
Thank Ravishankar R
PearlandHGI, General Manager at Hilton Garden Inn Houston/Pearland, responded to this review

Dear Mr. Ravishankar, Once again I do apologize for the issues that you encountered while staying with us. As I had stated earlier we had a huge banquet the evening you had arrived and for a very short time parking was limited. Normally we don't have large groups meeting on week nights. The internet was working properly, guest just need...

Austin, Texas
Reviewed 23 March 2016

Easy driving access to hotel, clean rooms, comfortable lobbys, professional and helpful staff. Would have preferred a bathtub rather than just a shower. Bed was comfortable. Exercise room was welcomed.

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Helpful?
Thank rosannb732
San Antonio, Texas
Reviewed 21 March 2016

Worst hilton stay ever. Room was not very clean, smelled, stained couch, standing water in the kurig, sticky dest and no batteries in the remotes. Staff were rude and absolutely no help. Stay at another hilton and save your money, there are other nice ones in the area. Even if your their for the convention center I would rather drive...

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Helpful?
Thank T8358RQmatthewk
PearlandHGI, General Manager at Hilton Garden Inn Houston/Pearland, responded to this review

Dear Guest, I sincerely apologize that we did not meet you're expectations during you're stay. Our staff prides itself in making everyone feel like this is their home away from home but obviously we came up short this time. I hope you will consider staying with us next time you are in the area and please let me know of...

Reviewed 21 March 2016

Hotel was clean, staff seemed unapproachable and was rude at times. Compared to our usual Embassy Suites, this one was lacking. Didn't get the room we booked, and we were disappointed. Got in late and that seemed to be an issue even though I called ahead and checked in on line. Breakfast was really expensive and not worth the money....

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Helpful?
Thank Carla E
Ft. Worth, United States
Reviewed 17 March 2016

This hotel is run down and needs work. There are no restaurants near. You have to drive at least 5-10 miles to eat, at least that is what the staff will tell you. Bathroom had stained washrags and towels and was not clean. Would not recommend.

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Helpful?
Thank Cindy P
PearlandHGI, General Manager at Hilton Garden Inn Houston/Pearland, responded to this review

Dear Cindy, The one thing guest love about our hotel is how close and convenient we are to everything! Within 3 - 5 minutes you have over 35 restaurants to choose from that will surly meet anyone's dinning delights! We have walking and running trails just outside our door for the outdoor enthusiast, and movie theaters and much more just...

Houston Heights, Texas
Reviewed 14 March 2016

We live in Houston but my companion wanted to do something special for me. So, we check-in on Friday for one night. The room was nice and comfy, staff really nice and the hotel was really clean and nice.

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Thank leecaston
Reviewed 12 March 2016 via mobile

I spent a week here and felt like the property was nice, but could use some work in the area of room cleanliness and comfort. The room was fairly clean from a quick glance. However, when you sit down to work at the desk, anything you sit on it will stick. This includes your arms and any papers. Everything in...

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Helpful?
Thank Wdavis80
PearlandHGI, General Manager at Hilton Garden Inn Houston/Pearland, responded to this review

Dear Wdavis, Please accept my apology that we did not meet your expectations with your room. We had just refinished many of our desk and night stands and unfortunately many of them had not dried properly and were left feeling sticky. We have now taken care of the issue. We appreciate you staying with us and we hope we will...

Campbell, California
Reviewed 10 March 2016

Stayed here for work and this is a typical, solid Hilton Garden Inn meaning friendly and professional staff, good workout facility, onsite restaurant. Additional pluses for this hotel include easy access to walking/running trails in the Shadow Creek area (across the street), close proximity to a number of restaurants, an HEB supermarket and a Walmart and quick and easy access...

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Helpful?
1Thank RKgobears

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Garden Inn Houston-Pearland is a hotel and conference center. Each hotel room and suite features an adjustable bed, microwave, refrigerator, and free WiFi. There is 6000 sq. ft. of meeting space, AV equipment rental, catering services, and a 24-hour business center. Enjoy breakfast and dinner in the onsite restaurant, The Great American Grill. Evening room service is also available. Other premium amenities include a saltwater pool, 24-hour fitness center, and 24-hour convenience store onsite. ... more   less 

Additional Information about Hilton Garden Inn Houston/Pearland

Address: 12101 Shadow Creek Pkwy, Pearland, TX 77584-7288
Region: United States > Texas > Texas Gulf Coast > Pearland
Price Range: $118 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston/Pearland 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Hilton Garden Inn Houston/Pearland Hotel Pearland
Hilton Garden Inn Houston/Pearland Texas
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Houston/Pearland staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Houston/Pearland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid the room directly above AC units”
 of 5 bubbles 769andrewp, 3 May 2016 | Read review
“Back side of hotel, off of the first floor are quietest areas.”
 of 5 bubbles DW75NW, 13 Jan 2016 | Read review
“Rooms on the front side may have a better view.”
 of 5 bubbles ChelseaHarrisD, 28 Jul 2015 | Read review
“If travelling with family, request connecting rooms.”
 of 5 bubbles Yamboree, 21 May 2015 | Read review
“Higher floor rooms much quieter.”
  • Bed Comfort
 of 5 bubbles MJS49, 22 Apr 2015 | Read review
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