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Residence Inn Dallas Plano

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#23 of 42 Hotels in Plano
Certificate of Excellence
GreenLeadersBronze level
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1 room 2 adults 0 children
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Residence Inn Dallas Plano
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52 Reviews from our TripAdvisor Community

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Showing 51: English reviews
Syracuse, NY
Reviewed 5 days ago NEW

Nice property. Very good staff. Check in was very easy. Front desk staff were very friendly throughout our stay. The room was the standard Residence Inn room. It is not brand new, but it was comfortable. We used the pull-out in the living room since there were three of us in the room. The hotel was gracious in sending up...

Thank Luvthatdogface
Mumbai (Bombay), India
Reviewed 1 week ago

Positives: - Centrally Located, close to plenty of restaurants - Plenty of outside space - Good breakfast area - Friendly Staff - Free Shuttle service Negatives : - Small rooms and beds - Old Building -

Thank KartikJain13q
Traci R, General Manager at Residence Inn Dallas Plano, responded to this review

Dear KartikJain13q, Thank you for sharing your guest experience. We appreciate you sharing what you enjoyed in addition to how we can improve. I will share your feedback with the team to implement ways to make our guest experience more rewarding. Thank you again, Traci

Reviewed 7 December 2016

I saw housekeepers. I am not sure what they do. This hotel is beat up, which wouldn''t be so bad if it was clean. The common areas are worse than rooms, but that is not praise for the room conidtions by any means. RI's get a lot of wear and tear. This one is just excessive. The morning and evening...

Thank Jed202
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Good afternoon Jed202, Thank you very much for sharing your recent experience at the Residence Inn Plano with us! I am sorry to hear that our property was not able to deliver an exceptional experience to you when you stayed and I have every confidence that having shared your feedback with my team will improve the short comings you experienced....

Truckee, California
Reviewed 21 November 2016

i can't believe these reviews are so good. the rooms are dirty and not well cleaned - shower had left over soap scum from previous guests, very dusty and not well cleaned. there's dust and dirt everywhere... beds are mediocre. The daily cleaning was a lame - they should have skipped it... did not clean coffee pot, only made bed...

Thank TallSH
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Good afternoon TallSH, Thank you very much for your feedback on your recent stay at the Residence Inn Plano. My team and I pride ourselves on our ability to offer every travel the most perfect stay that we can, and I am disappointed we fell short of our mark while hosting you. I have been able to follow up with...

Kolkata (Calcutta), India
Reviewed 20 November 2016

Room is good,I was given a north facing room but later on when I asked for Sun facing room, they gave me that so happy about that. Front Desk is always helpful and Chris :). But Breakfast Food is deteriorating, the Chef is always irritable and impolite if anything asked. Sometimes they will have fewer option for Indians. The Tea...

Thank SudeepBatra
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Good morning SudeepBatra, Thank you for taking the time to reflect on your recent stay at the Residence Inn Plano. My team and I pride ourselves on delivering memorable and perfected stay for all of our guests. I have been able to share your concerns with my Kitchen team to ensure that we are presenting the freshest, and most diverse...

Kansas City, Missouri
Reviewed 5 November 2016 via mobile

I'm Lifetime Platinum so I've stayed in a RI many times. If I have a problem I have no issues with putting it in my review but I didn't have any. Check in was easy and friendly. My room was quiet, very clean and everything worked. Speedtest came in at 14mbs on the premium service and I never had a...

Thank Field T
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Thank you very much for your review, Field T! I wanted to start by thanking you for your Marriott loyalty and choosing the Residence Inn Plano as your home away from home. My team will be thrilled to hear they were able t offer you a problem free stay and their property is able to create a secure feeling to...

Radford, Virginia
Reviewed 1 November 2016

I love to have fresh or washed lenins , it just makes me comfortable to smell and feel that the bed is clean not just made clean. The pull over sofa needed clean lenins, and the staff immediately send them over to the suite! The breakfast was great, but they could do a bit more options or alternating instead of...

Thank Traveller C
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Thank you very much for your feedback, Traveller C! I am very proud to hear that my team was able to respond quickly and efficiently to your request during your recent stay! I have been able to pass on your thanks to them! I am sorry for the limited breakfast selections you found during your stay. Residence Inn as an...

Waterloo Ontario Canada
Reviewed 1 November 2016 via mobile

Crazy loud... very thin walls. I'm painfully tired this morning. I could hear neighbors... the people above and below me. It's been a bad experience. If you are in any way a light sleeper then stay away.

Thank PhilEBuster
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Thank you very much for your review, PhilEBuster. I apologize that your stay was less than perfect. I have brought your experience to my leadership team to encourage an increased presence of our Housekeeping team to ensure they are mindful of potential noise issues for other guests. If you would be willing, please reach out to me at the property...

Reviewed 10 October 2016

We thought this was a "pet friendly" hotel based on the Marriott website and booked the hotel for four days. Unfortunately, at the time of check in we were informed of a 100.00 "pet cleaning fee". If we had known at the time of booking the hotel, we would have picked another hotel. This is a warning. I spoke to...

Thank Kat H
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Good afternoon Katherine B, Thank you very much on the feedback of your stay. At Marriott International, we constantly strive for a perfect stay and I am disappointed to hear that we fell short of that mark for you on your trip. If you would be able to, please reach out to me when you have an opportunity so we...

Reviewed 5 October 2016 via mobile

We stayed here last weekend and I must say I was beyond impressed! The hotel was clean, smelled great and the room was awesome! Had a bed and a pull out couch for the kids plus a full kitchen. The only thing I didn't like was the bathroom door didn't shut properly but that really was no big deal. I...

Thank Amanda L

96 photos of this hotel

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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn Dallas Plano

Address: 5001 Whitestone Ln, Plano, TX 75024-3003
Region: United States > Texas > Plano
Price Range: $122 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Dallas Plano 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Residence Inn Dallas Plano Hotel Plano
Residence Inn Plano
Plano Residence Inn
Hotel Style:
#2 Green Hotel in Plano
#7 Business Hotel in Plano
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Dallas Plano staff and other travellers.
1 question
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Austin, Texas
10 months ago

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Questions? Get answers from Residence Inn Dallas Plano staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are quiet, higher level more privacy with window...”
 of 5 bubbles TallSH, 21 Nov 2016 | Read review
“We enjoyed the view from a third floor, center facing room. A one bedroom suite has two TVs versus one TV in a studio.”
 of 5 bubbles 813nicki, 20 Mar 2016 | Read review
“It's very quiet here. I don't even hear the elevator.”
 of 5 bubbles joycef38, 23 Jan 2016 | Read review
“I enjoyed the lower floor close to the exit.”
 of 5 bubbles Lisaann321, 22 Jan 2016 | Read review
“Only some rooms (I think on the end) have ovens.”
 of 5 bubbles lcschrei, 12 Oct 2015 | Read review
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