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Homewood Suites by Hilton North Dallas-Plano

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#12 of 42 Hotels in Plano
Certificate of Excellence
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Homewood Suites by Hilton North Dallas-Plano
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320 Reviews from our TripAdvisor Community

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Showing 312: English reviews
Audubon, PA, United States
Reviewed 2 days ago NEW

I stayed here for business in January. My room was outdated, there was mold on the bathroom wall; No makeup mirror. Lobby area was nice, as was pool area. Staff was great and breakfast was great. I didn't attend the complimentary happy hour, but its a nice perk.

Review collected in partnership with Homewood Suites by Hilton
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1Thank karynk2017
BillSTL
Reviewed 3 days ago NEWvia mobile

This is an above-average Homewood Suites. I tend to judge hotels like this by their food, and this one was pretty good, although we were there on the weekend and missed the evening receptions. Breakfast was solid, and it was nice having 24-hr coffee and tea in the lobby. Nice rooms...quiet and spacious, and everything seemed to be in good...

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Thank BillSTL
Reviewed 1 week ago

Spacious rooms, comfortable beds. Close to a lot of great venues. Fairly priced considering we were their for a large event in the city. Continental breakfast was out early in the morning and featured some nice items and a decent offering of fresh fruit and juices.

Review collected in partnership with Homewood Suites by Hilton
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Thank Joe C
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

We appreciate the feedback on your recent stay. I am happy that you enjoyed the complimentary breakfast and the comfortable beds. I hope you enjoyed the event you were here for and that you will stay with us again. Sincerely, Jeff N.

Reviewed 2 weeks ago

Unfortunately this hotel is bad need of repair. The lobby has a leak which created a mold smell. The hotel is waiting for the remediation and reconstruction. The room was lacking too: no lounge chair, air filter covered in dust, needs remodeling , needs new furniture. Location is excellent. Walking distance to Preston Park Village, near Baylor Hospital. Easy drive...

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Thank Texas_Surfer
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

I would like to thank you for your feedback. We did unfortunately have a sprinkler head pop from the freeze in December and cause a leak in the lobby. It is currently being repaired. We are anticipating a renovation soon. We appreciate your staying with us and hope to see you again. Sincerely, Jeff N.

Dallas, United States
Reviewed 2 weeks ago

Motel is ok for someone with pets or low expectations. The foot rest/Coffee table was a vinyl covered foot rest that was flaking off on all corners. Looked like something I would have thrown in the trash years ago. The rest was not much better.

Review collected in partnership with Homewood Suites by Hilton
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Thank X9617FRdarrenb
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for your feedback. We are very sorry that the ottoman was not in good condition. We are replacing some of them and are anticipating starting renovation soon. We appreciate your staying with us and hope you will stay with us again. Sincerely, Jeff N.

Denver, United States
Reviewed 4 weeks ago

Great lobby, front desk staff, and complimentary breakfast and evening social. HOWEVER, the rooms are DISGUSTING. My bath tub had a ring a round it which is a clear indication of it not being clean on a regular basis. The towels had stains and one had an unidentified hard substance that I didn't feel until I was drying off. The...

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Helpful?
Thank nicolej589
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for your feedback. I am glad that you enjoyed the staff welcome and the breakfast and social. I am very sorry about the condition of the bathroom. I have reached out to you personally to discuss this issue. Sincerely, Jeff N.

Plano, United States
Reviewed 6 December 2016

This is an older property, but it is very well maintained and the staff is exceptionally friendly and welcoming. I have stayed here 3 times so far and find it to be very accommodating and relaxing. If booking by phone, make sure to ask where the room is in relation to the elevators, the hotel is a U shape and...

Review collected in partnership with Homewood Suites by Hilton
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Thank robertkD8273TQ
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you very much for your feedback. We are really happy that our staff provided you with a great experience. I will be sure to share your comments with them as they always love to be recognized for great service. We appreciate your coming back to stay with us and we hope to see you again soon.

new orleans, United States
Reviewed 30 November 2016

breakfast service was mass chaos. One server who was slow. Poor management staffing plan for event. Long lines caused by lack of food available. Management staff made no attempt to help, just stood there and the left. Server was overwhelmed and did not begin to prepare extra food, waited instead until a particular dish was empty, then began to prepare...

Review collected in partnership with Homewood Suites by Hilton
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Thank ronsD480SY
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

I am very sorry for the problems you experienced at breakfast. I am not sure at what time you came down but we did have 2 staff working part of the morning. It seems like you were there during a particularly busy period. We will work to help make sure that the breakfast experience runs more smoothly for our guests...

Reviewed 27 November 2016

Much better than expected ~ updated, very clean, staff was friendly and accommodating, enjoyed the fire pit and and outside seating. The breakfasts were better than average. We were very pleased! The furniture and furnishing in the common area, room and lobby were very tastefully done...think maybe they should update their pics.

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Thank Amy J
Loxley, Alabama
Reviewed 24 November 2016

This was a great hotel with plenty of room for our large family and a hot, complimentary breakfast. The internet worked well, and my children had no complaints. There were two televisions, and it was nice to have two separate rooms for some privacy. We truly enjoyed our stay and will definitely stay at Homewood Suites whenever we need to...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank robertjQ5283UQ
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you so much for your wonderful comments. I am very happy that you and your family had an enjoyable stay and were able to take advantage of the two separate rooms in the suite. We really appreciate your choosing to stay with us and look forward to seeing you again soon. Sincerely, Jeff N.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about Homewood Suites by Hilton North Dallas-Plano

Address: 4705 Old Shepard Pl, Plano, TX 75093-5218
Region: United States > Texas > Plano
Price Range: $131 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton North Dallas-Plano 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Homewood Suites By Hilton North Dallas-Plano Hotel Plano
Hilton Plano
Homewood Suites Plano
Homewood Plano
Plano Homewood Suites
Plano Hilton
Hotel Style:
#3 Romantic Hotel in Plano
#3 Family Hotel in Plano
#10 Business Hotel in Plano
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton North Dallas-Plano staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton North Dallas-Plano staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The first floor room have a no smoking sign on their door. I would request that floor. Room 406 has a definite smell of smoke!”
 of 5 bubbles 879heatherp, 1 Jul 2016 | Read review
“Suggest that you avoid room 105...had a locked closet with a beeping sound. I had to drown out the noise with music to sleep each night”
 of 5 bubbles kronoskeeper, 18 May 2016 | Read review
“Go somewhere else”
 of 5 bubbles HPIII, 25 Jan 2016 | Read review
“Stay away from the 4th floor ashtray unless you love stale smoke.”
 of 5 bubbles W9736LRcraigb, 4 Aug 2015 | Read review
“the 4th floor was quiet and our room was a corner room, making it quieter and easier to "hang out" in when we needed to.”
 of 5 bubbles marisac968, 15 Jul 2015 | Read review
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