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I recently place a review about our travel to Extended Stay America Dallas Hotel.In my review it was excellent until a week ago when I was visited by an unpleasant knock at door by two men saying they have had complaints about weed smell in...More
Response from 00esa, General Manager at Extended Stay America - Dallas - Plano ParkwayResponded 2 June 2017
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
If it wasn't for the staff, I would never choose this hotel. The people working here are the only saving grace. In particular Lani, Armand, Desire and another lady with blond hair make the guests feel welcomed and treat you with the greatest respect. The...More
Thank Claudio C
Response from 00esa, General Manager at Extended Stay America - Dallas - Plano ParkwayResponded 23 April 2017
Claudio, please accept my apology for the experience you shared in your feedback. We will discuss the issues you mentioned at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying...More
I would not recommend staying at this place. It is pretty dark around the building, especially if you come in after dark. It is old and the service was not particularly good. The bed was comfortable enough, but the door did not have a deadbolt...More
I've had some not-so-great experiences with ESA's in other places but this one was top of the line. Customer service was attentive, had everything ready, the wifi worked easily and the clientele was professional.
This is located across the street from the heart hospital and...More
Our whole stay here has been incredibel because of Lani Thomas and her excellent customer service. Always smiling and always busy and calm under any circumstance when I needed her help. Antonio, I guess he is a traveling manager between two hotels never fails to...More
Response from Manager_11525, Manager at Extended Stay America - Dallas - Plano ParkwayResponded 21 February 2017
Thank you for sharing your experience with us. First, I am pleased you received excellent customer service during your stay. We strive to provide customers with memorable service so I am glad you received quality from our staff. Thank you again for your review. It...More
US$85 - US$127 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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