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Up checking in the clerk was extremely pleasant and helpful. The lobby was clean and well lit. Entering our room was our 1st disappointment the size of the room and the bed was smaller then expected as it was only a full size. The kitchen...More
Response from Manager_11525, General Manager at Extended Stay America - Dallas - Plano ParkwayResponded 14 March 2016
Thank you for taking the time to write a review of your stay. I appreciate your comments about our staff; however, I sincerely apologize that we failed to meet your expectations. While we no longer keep dishes in guest rooms, these items are available upon...More
I just have to give you a great review. From the moment I checked in until the end of my stay was memorable and fabulous. I usually don't write a review unless it was a bad experience, but this hotel has to be recognized for...More
Response from Manager_11525, General Manager at Extended Stay America - Dallas - Plano ParkwayResponded 23 February 2016
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward...More
Was in Plano for work, stayed for two months, the front desk was very friendly and helpful. The housekeeping left much to be desired. Had to request sheets be changed at least every other week and not sure floors were even vacuumed weekly. Bathroom was...More
Response from Manager_11525, General Manager at Extended Stay America - Dallas - Plano ParkwayResponded 25 January 2016
Thank you for your recent review of your stay. The housekeeping you described is not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are going to use your review as a training tool to ensure we are meeting...More
OMG! This place was the worst hotel experience of my entire life, and I don't travel much!! If you're already here, stay away from room 124 ... BED BUGS!! Or just skip this hotel chain altogether. I stayed there last night :-( ... it was...More
Response from Manager_11525, General Manager at Extended Stay America - Dallas - Plano ParkwayResponded 11 January 2016
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with...More
There is much better places to stay for the money and accommodations. Old hotel and looks cheap. Bed want comfortable. There is only 1 person at the front desk that runs the entire hotel. No business center. No hair dryers. If you ask for 1...More
Thank Michael C
Response from Manager_11525, General Manager at Extended Stay America - Dallas - Plano ParkwayResponded 16 December 2015
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available at the...More
US$85 - US$127 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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