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The hotel itself is physically appealing and clean. Most of the staff is friendly and the location is convenient. However, the issues came when I had to check out a day earlier than originally booked. At checkout, I was provided a receipt charging me only...More
Thank Javier R
Response from Jordan P, Front Office Manager at Comfort Suites PlanoResponded 27 August 2015
Good evening Javier
In response to your review, we did not post any additional charges on your account. If I remember correctly you tecnically did stay 4 nights considering the fact you checked out after 4 o'clock, in which is 4 hours after our designated...More
Won’t be staying here again. This Comfort Suites did not live up to what I’ve come to expect from Comfort Suites, having stayed in multiple ones in multiple states, this one is a the bottom. Typically love the space in both the King Suite and...More
1 Thank BCNU_in_ARK
Response from Jordan P, Manager at Comfort Suites PlanoResponded 27 July 2015
On behalf of the Comfort Suites, I do apologize that our room size did not exceed your expectations. This is an issue that we have not had many complaints about but regardless I am sad to hear it was not up to your standards. We...More
The room was nice and bed comfortable (loved all of the pillows). Breakfast was okay.
I would like to suggest a mat be placed in front of the elevator. I fell when I stepped off of the elevator on Saturday afternoon due to wet floors...More
Response from Jordan P, Manager at Comfort Suites PlanoResponded 23 July 2015
Thank you Ruby for the excellent review! I do apologize about the wet floor and I will make sure all staff members are staying aware of the conditions throughout the day. We hope to see you again soon!
Decent size room, bed was comfortable, fair price, clean hotel (including lobby and breakfast area), very nice staff, close to other stores plus a mini store in the lobby. Overall a good experience,I would definitely stay here again.
Thank Hassan G
Response from Jordan P, Manager at Comfort Suites PlanoResponded 9 July 2015
Thank you Hassan for the excellent review! Customer service is our top priority and I am glad that you were able to get that experience!
I had to deal with a broken shower!! They said they would put us in another room, which I was fine with till I saw this on the bed. The manager said he would get us a room we had waited over three hours with...More
1 Thank 5surdams
Response from Jordan P, Front Office Manager at Comfort Suites PlanoResponded 19 June 2015
On behalf of the Comfort Suites I would like to apologize about the inconveniences that occurred during your stay. The second charge on your card is just an authorization that will be refunded back to your account in 2-3 business days. This is a standard...More
US$89 - US$134 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#8 Family Hotel in Plano
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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