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Residence Inn Dallas Plano/Richardson at Coit Rd.

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300 Silverglen Dr, Plano, TX 75075-5864
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (5)
Room & Suite (11)
Dining (6)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 20-10-02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn Dallas Plano/Richardson at Coit Rd.
Updated 20-10-02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#38 of 56 hotels in Plano
Location
Cleanliness
Service
Value
The Residence Inn Dallas Plano/Richardson at Coit Rd is a modern hotel designed for both short and extended-stay travel. Located off President George Bush Turnpike and Coit Rd, we are easily accessible to businesses in North Dallas between Plano and Richardson such as ATMOS, Lennox International, Nokia, Dell, AT&T, Cisco Systems, State Farm, and the University of Texas at Dallas. If you’re in town for family and fun, the Collin Creek Mall, Willow Bend Mall and Adventure Landing are less than 5 miles. Baylor Medical Center and Medical City of Plano are situated less than 3 miles away. Relax in our spacious Studio, One Bedroom, and Two Bedroom Suites equipped with full kitchens, complimentary Wi-Fi, parking, shuttle service, and grocery shopping services. Wake up to our daily, hot breakfast buffet with nutritious, high quality selections, including gluten-free options! In the evenings, unwind at the Residence Inn Mix™; a weekday social hour with free beer, wine, and food samplings. And don't forget the entire family; pets are welcome!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Parking
Wifi
Hot bath
Indoor pool
Bar / lounge
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Hotel links
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Location

Full view
40Car recommended
Grade: 40 out of 100
21Restaurantswithin 1 km
0Attractionswithin 1 km
22Reviews2Q+A3Room tips
Traveller rating
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Popular mentions
Joe A wrote a review Jun. 2021
3 contributions
Traveler beware! If you are planning on using the pool - do NOT book here. They only allow one family at a time for 1 hour, and you have to book your "pool time". This information is not disclosed during booking (not on website, not in the booking email, not over the phone). I called the hotel before booking and asked if the pool was open, and they said that the pool was open. Not a word about pool being "by appointment only". I would have never booked this hotel if I they had disclosed their pool policy. Imagine that: you show up on Friday night, and you promised your kids to go to the pool, your kids are all excited and in their bathing suits, you try to get in the pool area, but the door is locked. You go to the front desk to ask them to open the pool area door, and then you are told that the pool is by appointment only (one hour per family), and Friday night is already fully booked. Now imagine how you explain that to your kids. The hotel claims that they have this policy because of covid, but for some reason this rule is for pool only. The breakfast area is packed in the morning, and most of people don't wear masks, and no one cares. The gym is wide open too at all times. By their logic, covid can't spread in the breakfast area or a gym, but only in the pool. Whoever invented this "pool policy" is not an intelligent person. Why aren't the breakfast and gym "by appointment only"? You should just close the whole hotel if you are so worried about the covid spreading. Residence Inn, you ruined it for us. Will never be back.
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Date of stay: June 2021
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Room Tip: Do not book this hotel if you intend to use the pool.
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IcebergSlim06 wrote a review May 2021
Shreveport, Louisiana46 contributions11 helpful votes
Since the beginning of 2021, I have stayed at this location SEVERAL times as it was my preferred location of Residence Inn's. However, it is obvious that things have changed and not in a good way. Pros: The staff (GM, Front Desk, Housekeepers) are extremely friendly. Cons: Since the beginning of the year, I've noticed that the accommodations for Bonvoy members are pretty much non-existent. There is no such thing as an early check-in, late check-out, regardless of your elite member status. After speaking with management and desk agents, it was explained that people are living there on a temporary basis due to recent storm damages in February 2021. Evidently these people are here more permanently than I realized. Due to being at "full capacity" EVERY day (I assume), they are not able to accommodate early check-in's (even though the Marriott app acknowledges and charges your card for it) or late check-outs (even if your member status allows 2pm check-outs). Additionally, floor preference is reported to be impossible because of the same reasoning. It is extremely unfortunate that this property is now an "Extended Stay Motel" rather than the higher quality of excellence that the Marriott Residence Inn brand has stood for over the years. The lack of acknowledgement of the member benefits that come with being a frequent customer has forced me to spend my money elsewhere and find another location or hotel brand that will be more accommodating to my frequency of stays.
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Date of stay: May 2021
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GorillaLover wrote a review Nov. 2020
Dallas, Texas18 contributions12 helpful votes
The stay was enjoyable. The room was cozy and impeccably clean. The staff during my stay were very accommodating and friendly. Since my stay there was so pleasant, I chose to extend my stay for a week, which meant my stay was about two weeks long. Then came the checkout, which was a big disappointment. The manager on duty was dismissive, unaccommodating, and unfriendly where his employee working with him was trying her best. It was very much a shame after such a pleasurable stay. I’m local, staying there while my house is on the market. Sadly I’ll choose a difference place the coming weeks.
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Date of stay: November 2020Trip type: Travelled solo
1 Helpful vote
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Response from Smeeta Patel, General Manager at Residence Inn Dallas Plano/Richardson at Coit Rd.
Responded Nov. 25, 2020
Dear Gorilla Lover, We are so glad your stay was excellent during the 2 weeks with us. As it is a very difficult time for the hotel industry, we have stopped front desk from making any decisions that financially impact the business. We do try to give extended checkouts up to 4 pm if available, however your departure was after 6 pm and hence a charge of additional night was made. The lady helping you was in training for another property and had to clear it with the front desk associate. We do apologize for any inconvenience this may have caused you. I do hope that all the fresh complimentary breakfasts, nightly dinners, amenities and cleanliness protocols are enough to get you reconsider and return. We truly appreciate your business! I hope that you can understand the situation we are in as well. With Much Gratitude, Smeeta GM
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Austin W wrote a review Feb. 2020
Denver, Colorado241 contributions18 helpful votes
My experience at this hotel was fine, nothing that great, but nothing went wrong either. The staff was nice enough at my check in, but nothing to distinguish themselves from any other hotel or Residence Inn. If the price was right I would stay here again, but would not choose it again all things equal with other locations in the area.
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Date of stay: December 2019
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Response from Maps43957952896, General Manager at Residence Inn Dallas Plano/Richardson at Coit Rd.
Responded Feb. 25, 2020
We truly appreciate your business and do try to make each stay an excellent one for all our guests. We would love to hear from you on how to make your next stay a great one! We strive to keep our property immaculately clean, have indoor pool and Jacuzzi that is quiet large, workout space, laundry space, basket ball space, a huge breakfast buffet that is complementary as well as a friendly staff always ready to serve. If we fell short in any area, we do apologize and would appreciate your feedback. The property number where I can be reached is 972-596-3200
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CGN Demandante wrote a review Dec. 2019
3 contributions
I don't know why even have a chat/messaging function within the Marriott online check-in system, but this particular Residence Inn does not respond to it. While requesting for Elite status-upgrades, the front desk staff were too busy to bother to respond the day before and the day of check in. Also during our stay, they did not answer calls to the front desk a couple of times. When I finally got through and asked to be connect to a room, the call was just dropped. Then I had to go through the long process of trying to get them to answer the call again. This is actually unusual in all my stays at numerous Residence Inns. The front desk staff and customer service for this particular location is just lacking. The only saving grace during this stay (and the reason for the single star) is that their free breakfast service is better than average. Would not recommend this particular hotel.
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Date of stay: December 2019
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Response from Maps43957952896, General Manager at Residence Inn Dallas Plano/Richardson at Coit Rd.
Responded Dec. 10, 2019
Thank you for the opportunity to respond. We truly apologize for not responding to GXP. We have a new front desk associate who is still getting acclimated with all the front desk duties. The GXP system is one that she is still getting approved for through the Marriott system. You are absolutely correct in saying that this weekend was unique. It just happened to be a weekend with 2 groups and our staff members were being pulled in various directions. We apologize for not being able upgrade you to a 2 bedroom suite as it was not available and also for not giving you the attention that we should. You have become accustomed to a certain level of service and we fell short on that. We hope you will give us another opportunity to make your stay a great one. With Much Gratitude, Smeeta
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PRICE RANGE
US$111 - US$172 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasPlano
NUMBER OF ROOMS
121
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Frequently Asked Questions about Residence Inn Dallas Plano/Richardson at Coit Rd.
What are some of the property amenities at Residence Inn Dallas Plano/Richardson at Coit Rd.?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Residence Inn Dallas Plano/Richardson at Coit Rd.?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Residence Inn Dallas Plano/Richardson at Coit Rd.?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Residence Inn Dallas Plano/Richardson at Coit Rd.?
Yes, free parking is available to guests.
What are some restaurants close to Residence Inn Dallas Plano/Richardson at Coit Rd.?
Conveniently located restaurants include Sky Rocket Burger, Central Market, and Sayaka Steak Sushi.
Are there opportunities to exercise at Residence Inn Dallas Plano/Richardson at Coit Rd.?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Residence Inn Dallas Plano/Richardson at Coit Rd.?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn Dallas Plano/Richardson at Coit Rd.?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Dallas Plano/Richardson at Coit Rd. offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Residence Inn Dallas Plano/Richardson at Coit Rd.?
Many travellers enjoy visiting Historic Downtown Plano (5.8 km).
Is Residence Inn Dallas Plano/Richardson at Coit Rd. accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.