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Extended Stay America - Dallas - Plano

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84 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Dallas - Plano
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Showing 84: English reviews
Reviewed 22 September 2014

I stayed there for about Two months because of my work. It was an average Extended Stay hotel, and I didn't expect so much. Very old furniture and they carpet was bad. Other than this the room was average The people at the front desk was nice and helpful, they run out of towels some times, but they still nice...

1Thank Ali33s
Manager_11525, General Manager at Extended Stay America - Dallas - Plano, responded to this review

The staff and I read your review on your past stay with us. We are pleased that you found all staff members to be friendly; however, we apologize about the housekeeping not getting to you on your scheduled service day. We do allow smoking on the fourth floor and guests are allowed to smoke outside as well. We apologize that...

Reviewed 10 September 2014

I have been traveling for business for 15 years. This is an "extended stay" hotel. which means most people are there for a longer duration. You would think this is the first think on the managements mind. It is not. Both myself and an associate had packages returned to sender. I have had packages delivered to hotels many times and...

Thank crouchingpeanut
Manager_11525, General Manager at Extended Stay America - Dallas - Plano, responded to this review

Thank you for taking the time to tell us about your experience. We are glad that you found our hotel to be very clean; however, we are disappointed to hear about the difficulties you experienced with laundry and your mail. While we do not have a change machine, we do have quarters at the front desk for our guests. We...

Plano, Texas
Reviewed 25 August 2014

Staff was excellent the place needs to be renovated which is going to happen in October. The staff tries very hard to make things right. The other guest were also very friendly and it's in a terrific location.

Thank Mark B
Manager_11525, Front Office Manager at Extended Stay America - Dallas - Plano, responded to this review

Mark - We read your review of our hotel, and we would like to thank you for your kind words. We're pleased that you found our staff to be pleasant and hard working. We are also happy to read that you enjoyed our convenient location. Thank you again for your positive review. We hope that you will stay with us...

Lombard, Illinois
Reviewed 25 August 2014 via mobile

Great place and location.Staff great Mike and Karen especially helpful .They made me feel like being back in Chicago where im from.Rest of staff nice and friendly. Manager Erriane nice, Marie and Sef nice.Friendly housekeepers.stores close , 2 restaurants adjacent to parking lot.very convenient

Thank Cubs24
Manager_11525, General Manager at Extended Stay America - Dallas - Plano, responded to this review

The staff and I read your comments about your stay. We were thrilled to read that our staff made you feel right at home. We were also glad to read that you enjoyed the convenient location of our hotel. Thank you very much for sharing your positive experience with us. We hope that you will continue to choose to stay...

Plano, Texas
Reviewed 27 July 2014

Hi, First of all this is my first ever visit to US and that too with the family. I came on 8th of July from Bangalore ( india ) and had so many Baggages. You would need to carry them till your room as there is absolutely nobody to help.. at first i was little puzzled and then realized this...

1Thank Ashoka B
Addison, Texas
Reviewed 26 July 2014

This is the second time I have stayed in an Extended stay America and I find this hotel change not friendly to non smokers or people with breathing disabilities. I could not breath walking only a few doors from the elevator because the smell of smoke and no fresh air. They had one window open for the air circulation but...

Thank Carol W
Reviewed 14 July 2014

We stayed over the weekend for sons wedding festivities. Mike at front desk was outstanding!!! Very impressed with his attention to detail & friendliness. The rooms are a bit outdated. The kitchen cabinets need a thorough cleaning as there was grease coating on them. The chair in our room had its covering completely worn off. This needs replacing. For most...

Thank Donlynsch
Atlanta, GA, USA
Reviewed 9 July 2014

Very disappointed of learning the hotel stinks of curry cooking. I was exhausted from traveling 900 miles and decided to just stay. Big mistake. A family across the hall had 5-6 children slamming the door and running up/down the hall past midnight. The odor in the room was terrible. Smelled like curry cooking in my kitchen. Soap dish was nowhere...

2Thank HDHJR
Frisco, Texas
Reviewed 9 June 2014

Needed somewhere to stay short term, and this was one of the only hotels that had availability. I would not recommend this hotel, as it is absolutely gross. The entire first floor smelled of sewage during our two day stay there, it seemed to grow worse as the day wore on, we actually had to hold our noses every time...

1Thank Craig N
Graford, Texas
Reviewed 24 May 2014

We stay at Extended Stay Americas a lot and this is by far our favorite. Friendly staff, very clean with little perks added by the housekeeping staff with toilet paper & shower curtain folding. The arrangement of this room was very efficient and comfortable. We enjoy the pet friendly policy for our Buddy. This facility is very convenient to highways,...

1Thank rbjpk

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Dallas - Plano

Address: 2900 North Dallas Parkway, Plano, TX 75093 (Formerly Extended Stay Deluxe)
Region: United States > Texas > Plano
Price Range: $132 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Plano 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Extended Stay Plano
Plano Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Dallas - Plano staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King rooms have extra space, couch AND recliner but you can save a few bucks without the recliner and still enjoy a great couch in a queen.”
 of 5 bubbles ernesto569, 17 Dec 2016 | Read review
“Room 414 is the most quiet because it's on the top floor and in the corner away from the traffic of Dallas North Tollway.”
 of 5 bubbles BaileyDogsMom, 24 Nov 2016 | Read review
“Do not choose a 1st floor room if you do not like pets.”
 of 5 bubbles lovel326, 23 Oct 2016 | Read review
“Clean and well lit rooms.”
 of 5 bubbles 194bibinm, 31 Aug 2016 | Read review
“Find a different hotel”
 of 5 bubbles 533jackm, 11 Jul 2016 | Read review
5 of 5