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Dallas/Plano Marriott at Legacy Town Center

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#5 of 42 Hotels in Plano
Certificate of Excellence
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Dallas\/Plano Marriott at Legacy Town Center
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507 Reviews from our TripAdvisor Community

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Showing 496: English reviews
Oklahoma City, Oklahoma
Reviewed 1 week ago via mobile

My wife and I have stayed at this hotel many times. We love to come back because of the laid back feeling you get when you enter the lobby. The hotel has a great breakfast to start your day, but the family likes to go eat at the many eateries within the legacy area. The rooms are always clean and...

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Helpful?
Thank david b
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear david b, Thank you so much for sharing your experience at the Dallas/Plano Marriott at Legacy Town Center. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations and you enjoyed breakfast. As a very valued guests, your feedback will be shared...

Providence, Rhode Island
Reviewed 1 week ago

This is a very nice hotel in a great area with many things to do. The location is great and the service was outstanding. The hotel has a nice fitness room and the outdoor pool would be nice in the summer time. Overall a very nice stay.

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Helpful?
Thank Brr4346AD
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear Brr4346AD, Thank you for sharing your experience at the Dallas/Plano Marriott at Legacy Town Center. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations overall. We are delighted you had an opportunity to enjoy the Shop of Legacy. There are so...

Frisco, Texas
Reviewed 3 weeks ago

We hosted a number of our family at the Marriott at the Shops at Legacy Town Center. The hotel staff were very accommodating and friendly. Rooms were nicely appointed as were the commons areas. The restaurant in the hotel was the perfect place to gather for breakfast before taking day trips. We really appreciated the proximity to the Shops at...

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Helpful?
Thank teds759
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Greetings teds759, We are so delighted that you had a wonderful experience at our hotel for your family gathering and thank you for your kind review. We share all our feedback with our team of hosts, it always inspires and motivated them to host brilliantly. We hope you will come back to visit us when your travels bring you back...

Reviewed 4 weeks ago

My first room here the TV didn't work. The engineer repaired it twice. The first night, the air conditioning stopped working. Next day, I got a different room. The TV didn't work, so this time I got a new TV. Room service breakfast arrived on paper plates and cups. Inadequate hot water. And, an understaffed, overwhelmed front desk. Bad hotel.

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Helpful?
1Thank Madeleine M
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear Madeleine M, Thank you for taking the time to share your recent experience at the Dallas/Plano Marriott at Legacy Town Center with us. One of our key priorities is to provide the highest level of friendly and courteous service and everything in working order in your guest room. While it was a pleasure having you here as our guest,...

Springfield, VA
Reviewed 4 weeks ago

This hotel was very nice. The staff was great, friendly and helpful. The rooms are fairly spacious and clean, and the hotel itself is very clean. It's extremely well located with the Shops at Legacy Place right out the door with lots of restaurants of varying prices. There are two restaurants that serve food in the hotel and both were...

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Helpful?
Thank wvn8tive
Adelaide, Australia
Reviewed 4 weeks ago via mobile

I have been travelling across Texas and have stayed in a number of more budget hotels. For my time in Plano I was booked by my company to stay at the Marriott. Superficially this is a very smart hotel with nice rooms but in reality the level of service has been minimal and many things which you take for granted...

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Helpful?
2Thank DocHollday
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear DocHolday, Thank you for taking the time to share your recent experience at our hotel. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry to learn...

Broken Arrow, Oklahoma
Reviewed 4 weeks ago

Right up front, I will say some items were beyond their control. They don't control road construction or when they start/stop. They also don't control the bars around them and what they do at night. As a traveler, you need to know, don't book this hotel if you want to go to sleep early and/or wake-up late. I was placed...

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Helpful?
2Thank PlatinumAtMultiple
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear PlatinumAtMultiple, Thank you for taking the time to share your recent experience at the Dallas/Plano Marriott at Legacy Town Center with us. I am very sorry that your stay and guestroom fell short of your expectations. Please rest assured that your comments have been shared with our team. As a very valued guest and Platinum Elite member, I do...

Austin
Reviewed 4 weeks ago

We really enjoyed our stay here--the hotel is so convenient since it's at the Shops at Legacy--allowing us to keep our car parked in the garage while we walked everywhere during our stay. We stayed here for our anniversary, and since there was an issue with our room when we checked in, the front desk staff made it up to...

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Helpful?
Thank agriffin
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear agriffin, Thank you for choosing our hotel for your anniversary celebration. Happy anniversary!With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations overall. As a very valued guest your feedback will be shared with the team to continue to inspire and motivate...

Warwickshire, United Kingdom
Reviewed 24 October 2016

I have stayed in many hotels across the world, both for business and pleasure, and the Marriott Legacy out-ranks all of them for service quality, attention to detail, and making you feel valued. From Mary, the General manager, to all the staff that work at the hotel there is a clear message of service excellence and looking after guests. We...

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Helpful?
Thank JeremyBeavis
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear Jeremy, Thank you so much for choosing our hotel and we very much appreciate your kind review of our services. We share all our feedback with our team of Hosts and they are all so thrilled to know you enjoyed their services throughout the hotel and had time to enjoy the venues at The Shops of Legacy. We look...

Chicago, Illinois
Reviewed 19 October 2016

The Marriott staff was second to none from the second I walked in. I arrived a little earlier than I expected and the front desk went out of their way to find me a room and even upgraded me without prompting. I subsequently called down multiple times for help with a few logistical details around a meeting I was hosting...

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Helpful?
Thank Frankie2213
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear Frankie2213 Thank you for taking the time to share your recent experience at the Dallas/Plano Marriott at Legacy Town Center with us. While we are delighted you had a wonderful service experience. I am very sorry to hear you had some challenging experiences with your food order and wifi costs. We recently launched our Fresh Bites Menu featuring thoughtful...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Chaddick's
Chaddick's
Cuisines: American
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
The Dallas/Plano Marriott at Legacy Town Center is lushly landscaped with scenic parks, ponds, upscale shopping and entertainment venues. Overlooking Bishop Park, this Plano hotel is uniquely located in the Shops at Legacy, offering high-end shopping and dining. On-site amenities include complimentary shuttle within 3 mile radius, the Copper Bottom Grille, Chaddick's Lounge, and outdoor heated pool. Luxurious guest rooms provide plush bedding, Thann amenities, and internet access. ... more   less 

Additional Information about Dallas/Plano Marriott at Legacy Town Center

Address: 7121 Bishop Rd, Plano, TX 75024-3625
Region: United States > Texas > Plano
Price Range: $185 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dallas/Plano Marriott at Legacy Town Center 4*
Number of rooms: 356
Reservation Options:
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Also Known As:
Dallas/Plano Marriott At Legacy Town Hotel Plano
Marriott Plano
Plano Marriott
Hotel Style:
#2 Romantic Hotel in Plano
#2 Family Hotel in Plano
#2 Business Hotel in Plano
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Questions & Answers

Here's what travellers have asked, with answers from Dallas/Plano Marriott at Legacy Town Center staff and other travellers.
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Questions? Get answers from Dallas/Plano Marriott at Legacy Town Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel bar had some great food.”
 of 5 bubbles Brr4346AD, 2 Dec 2016 | Read review
“Right now, as to stay in the north east part of the building.”
 of 5 bubbles PlatinumAtMultiple, 7 Nov 2016 | Read review
“Most rooms don't have a balcony, unless you book them specifically.”
 of 5 bubbles thellamas, 17 Oct 2016 | Read review
“Great location. Rooms lakeside have a nice view.”
 of 5 bubbles Eventwiz, 8 Oct 2016 | Read review
“Top floor facing the pool”
 of 5 bubbles OCTravelGuy, 7 Sep 2016 | Read review
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