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Holiday Inn Express & Suites Dallas-North Tollway (N Plano)

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3101 Dallas Pkwy, Plano, TX 75093-4714
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$94
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Free cancellation until 21-12-09
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (17)
Room & Suite (22)
Dining (11)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Dallas-North Tollway (N Plano)
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#31 of 56 hotels in Plano
Location
Cleanliness
Service
Value
Holiday Inn Express and Suites N. Plano is pleased to offer guests a hotel that has undergone a $1 million dollar renovation and has updated its team with a renowned group of individuals that prides themselves in service, guest appreciation and above all, building relationships. With exceptional attention to detail in every room, in every amenity and in every conversation, you will feel like you are home at Holiday Inn Express & Suites N. Plano.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Shoeshine
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Room features
Air conditioning
Housekeeping
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Budget
Quiet
Languages Spoken
English, Spanish

Location

Full view
47Car recommended
Grade: 47 out of 100
32Restaurantswithin 1 km
2Attractionswithin 1 km
138Reviews4Q+A24Room tips
Traveller rating
  • 47
  • 45
  • 22
  • 13
  • 11
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Popular mentions
Lisa V wrote a review Apr. 2021
Wylie, Texas2 contributions
I have been in hotels for the last three weeks, and I have been surprised to see complete lack of customer service, quality of products, and how RUDE hospitality and Lodging employees are. For instance I stayed at a beautiful Holiday Inn express yesterday close to Addison. And I was shocked, even angry at how RUDE and disrespectful housekeeping was to me. Two girls in the stairway, called me a gabacha, and vejita. It was close to bullying. Breakfast server, was just hideously rude, and even the front desk clerk( am) shift was grotesquely power hungry.( My key was demagnetized, when I went out to smoke, I asked her to rescan it which she verified tons of information on my hotel folio, which I appreciated, until after I had given all the correct answers, she began to speak to me as her subordinate and tell me I should have had my ID with me... and she wouldn't do that again and even if I answered the questions... It went in and on.. until I finally told her I went out to smoke the key was fine when I went out. iT was her tone and mannerism. SHE WAS ALMOST ABUSING HER POWER OF EMPLOYMENT. Every employee that I encountered except for Brooklyn, and AhMAd, were almost abusive. THE HOTEL GM walked outside while I was smoking and stood with in 6 ft of me and for the entire ten minutes we were out there(alone) she never smiled at me, or even acknowledged my existence.,... I wondered if her employees thought it was ok to treat guests like that because she did. I don't know, it was kinda sad, it is a beautiful property, but the majority of staff were awful. Beds were great, decorations were beautiful, TV , showers everything was great... But staff made racial comments, and were I am embarrassed to say it.. but they were abusive. SORRY. IHG but this stay was a deal breaker.. Really soured me to Holiday Inns... Don't think I will be as loyal to the brand ever again, and I definitely won't go back to this property.
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Date of stay: April 2021Trip type: Travelled on business
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Phillip O wrote a review Oct. 2020
Frisco, Texas39 contributions9 helpful votes
Best hotel I've stayed in in 3 states! Great breakfast spreads. Real cooked eggs, sausage, and biscuits and gravy etc. Unlike the Wyndham I am stuck in now. Cereal tougher, and fruit cup! Even have a Kuerg coffee maker in the room. Fantastic.
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Date of stay: October 2020Trip type: Travelled solo
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J.Johnson wrote a review Aug. 2020
1 contribution
The hotel staff was very nasty. They were not helpful at all and we're extremely demeaning to elderly patrons. The room was okay in size, but not well kept. The sink was stained and bathroom needed paint. The vents needed to be vacuumed. I think the bed had bugs because I was very itchy the next morning. Breakfast was cold and chewy sausage and potatoes.
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Date of stay: August 2020Trip type: Travelled with family
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Response from IHG Service, Owner at Holiday Inn Express & Suites Dallas-North Tollway (N Plano)
Responded Sep. 3, 2020
Hi Jjohnsons901, Thank you for taking the time and effort to share with us your review from your most recent stay. I'm sorry to learn that your experience was less satisfying, particularly the concerns towards cleaning in the room and the service received from our staff. Frictionless stay experience is what we aim to provide, but failed to deliver this time. I already shared your comments with the hotel management, and I have sent you a private message to discuss this more. I hope to hear back from you soon! Regards, Virgil N. Case Manager IHGService
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Wander201515 wrote a review Mar. 2020
1 contribution
The room was nice and large and the beds were comfortable. Elsa did a great job keeping everything clean and tidy. The breakfast was good, and the kids especially enjoyed the pancake-making machine. The location was great - close to lots of amenities, including the Crayola Experience.
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Date of stay: March 2020Trip type: Travelled with family
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xcar82 wrote a review Dec. 2019
New York17 contributions48 helpful votes
I can't speak for all the rooms in this hotel but the one that was given to me has the following: - carpet worn down - low lighting due to lamps not working or missing bulb - mirror scratches - torn fabric on the couch I consider these minor issues and did not complain to the front desk since these didn't really bother me at the time. However, looking back and writing a review for it, minor issues still add up. Although, there are two good things from this hotel. Their complimentary breakfast served a variety of food (sausage, bacon, eggs, pancakes, cereal, juice, etc.). Their staff is quite friendly and didn’t encounter any issues at the front desk. I haven't used their other facilities so can't comment on anything else. In conclusion, I've stayed in other similar value hotels that have rooms in better condition.
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Date of stay: November 2019
2 Helpful votes
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-North Tollway (N Plano)
Responded Dec. 20, 2019
Hi xcar82, I'm glad you choose our hotel for your visit to Plano. Thank you for staying. We aim to continue being your top hotel choice where you can have a simple, engaging place to rest and recharge. I'm sorry that your visit was not up to par. I hear your thoughts about the current state of our room and that we needed an upgrade soon, mainly with the carpet, lighting, mirror, and couch. I understand these have left a bad taste on your stay. Rest assured that I made our management aware of this. We will use your comments for the betterment of our service and the next renovation plans. On the bright side, I'm glad you enjoyed our complimentary breakfast and you find our staff friendly. We appreciate you leaving feedback about your experience, and I hope to see you soon. Many Thanks, Rein D Case Manager IHGService
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PRICE RANGE
US$89 - US$128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express n. plano hotel plano, plano holiday inn
LOCATION
United StatesTexasPlano
NUMBER OF ROOMS
80
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Frequently Asked Questions about Holiday Inn Express & Suites Dallas-North Tollway (N Plano)
Which popular attractions are close to Holiday Inn Express & Suites Dallas-North Tollway (N Plano)?
Nearby attractions include The Shops at Willow Bend (1.2 km), Cinemark West Plano and XD (0.8 km), and Play Street Museum - Plano (0.3 km).
What are some of the property amenities at Holiday Inn Express & Suites Dallas-North Tollway (N Plano)?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Dallas-North Tollway (N Plano)?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Dallas-North Tollway (N Plano)?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Dallas-North Tollway (N Plano)?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Dallas-North Tollway (N Plano)?
Conveniently located restaurants include Eatzi's, Whiskey Cake, and Sixty Vines.
Are there opportunities to exercise at Holiday Inn Express & Suites Dallas-North Tollway (N Plano)?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Dallas-North Tollway (N Plano)?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Dallas-North Tollway (N Plano) offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Dallas-North Tollway (N Plano)?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express & Suites Dallas-North Tollway (N Plano)?
Many travellers enjoy visiting Historic Downtown Plano (12.2 km).