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Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG hotel

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3101 Dallas Pkwy, Plano, TX 75093-4714
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (17)
Room & Suite (24)
Dining (10)
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG hotel
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#31 of 56 hotels in Plano
Location
Cleanliness
Service
Value
Holiday Inn Express and Suites N. Plano is pleased to offer guests a hotel that has undergone a $1 million dollar renovation and has updated its team with a renowned group of individuals that prides themselves in service, guest appreciation and above all, building relationships. With exceptional attention to detail in every room, in every amenity and in every conversation, you will feel like you are home at Holiday Inn Express & Suites N. Plano.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Shoeshine
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Room features
Air conditioning
Housekeeping
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Budget
Quiet
Languages Spoken
English, Spanish

Location

Full view
47Car recommended
Grade: 47 out of 100
38Restaurantswithin 1 km
2Attractionswithin 1 km
139Reviews4Q+A24Room tips
Traveller rating
  • 47
  • 45
  • 23
  • 13
  • 11
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Popular mentions
Y0ungSter wrote a review Aug. 2021
Fayetteville, Arkansas202 contributions55 helpful votes
Even though the room was updated, it smelled. I couldn't quite figure out if it was musty, new furniture smell or insecticide. Either way, it was tolerable, we kept the A/C fan running constantly (which also help mute the noise from the tollway). There were no luggage carts. Typical HIE breakfast food and plenty of it. I wish we didn't have the same sausage and biscuits two days in a row, but my husband liked the repeat. The room was surface clean, but the carpet was dirty, with spots, and the tile floor, when I wiped up a wet spot, showed that it was not thoroughly clean. The window area below/beside the A/C unit had an accumulation of dirt and dead flies. The bed and pillows were very comfortable. The icemaker on the second floor was not working, but the one on the first floor was. The exercise center was well stocked with weights and all the machines worked. While we were there a car was broken into in the parking lot.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
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Lisa V wrote a review Apr. 2021
Wylie, Texas2 contributions
I have been in hotels for the last three weeks, and I have been surprised to see complete lack of customer service, quality of products, and how RUDE hospitality and Lodging employees are. For instance I stayed at a beautiful Holiday Inn express yesterday close to Addison. And I was shocked, even angry at how RUDE and disrespectful housekeeping was to me. Two girls in the stairway, called me a gabacha, and vejita. It was close to bullying. Breakfast server, was just hideously rude, and even the front desk clerk( am) shift was grotesquely power hungry.( My key was demagnetized, when I went out to smoke, I asked her to rescan it which she verified tons of information on my hotel folio, which I appreciated, until after I had given all the correct answers, she began to speak to me as her subordinate and tell me I should have had my ID with me... and she wouldn't do that again and even if I answered the questions... It went in and on.. until I finally told her I went out to smoke the key was fine when I went out. iT was her tone and mannerism. SHE WAS ALMOST ABUSING HER POWER OF EMPLOYMENT. Every employee that I encountered except for Brooklyn, and AhMAd, were almost abusive. THE HOTEL GM walked outside while I was smoking and stood with in 6 ft of me and for the entire ten minutes we were out there(alone) she never smiled at me, or even acknowledged my existence.,... I wondered if her employees thought it was ok to treat guests like that because she did. I don't know, it was kinda sad, it is a beautiful property, but the majority of staff were awful. Beds were great, decorations were beautiful, TV , showers everything was great... But staff made racial comments, and were I am embarrassed to say it.. but they were abusive. SORRY. IHG but this stay was a deal breaker.. Really soured me to Holiday Inns... Don't think I will be as loyal to the brand ever again, and I definitely won't go back to this property.
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Date of stay: April 2021Trip type: Travelled on business
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Phillip O wrote a review Oct. 2020
Frisco, Texas39 contributions9 helpful votes
Best hotel I've stayed in in 3 states! Great breakfast spreads. Real cooked eggs, sausage, and biscuits and gravy etc. Unlike the Wyndham I am stuck in now. Cereal tougher, and fruit cup! Even have a Kuerg coffee maker in the room. Fantastic.
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Date of stay: October 2020Trip type: Travelled solo
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J.Johnson wrote a review Aug. 2020
1 contribution
The hotel staff was very nasty. They were not helpful at all and we're extremely demeaning to elderly patrons. The room was okay in size, but not well kept. The sink was stained and bathroom needed paint. The vents needed to be vacuumed. I think the bed had bugs because I was very itchy the next morning. Breakfast was cold and chewy sausage and potatoes.
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Date of stay: August 2020Trip type: Travelled with family
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Response from IHG Service, Owner at Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG hotel
Responded Sep. 3, 2020
Hi Jjohnsons901, Thank you for taking the time and effort to share with us your review from your most recent stay. I'm sorry to learn that your experience was less satisfying, particularly the concerns towards cleaning in the room and the service received from our staff. Frictionless stay experience is what we aim to provide, but failed to deliver this time. I already shared your comments with the hotel management, and I have sent you a private message to discuss this more. I hope to hear back from you soon! Regards, Virgil N. Case Manager IHGService
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Wander201515 wrote a review Mar. 2020
1 contribution
The room was nice and large and the beds were comfortable. Elsa did a great job keeping everything clean and tidy. The breakfast was good, and the kids especially enjoyed the pancake-making machine. The location was great - close to lots of amenities, including the Crayola Experience.
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Date of stay: March 2020Trip type: Travelled with family
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PRICE RANGE
US$89 - US$128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express n. plano hotel plano, plano holiday inn
LOCATION
United StatesTexasPlano
NUMBER OF ROOMS
80
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Frequently Asked Questions about Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG hotel?
Nearby attractions include The Shops at Willow Bend (1.2 km), Cinemark West Plano and XD (0.8 km), and Play Street Museum - Plano (0.3 km).
What are some of the property amenities at Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG hotel?
Conveniently located restaurants include Eatzi's Market & Bakery, Whiskey Cake, and Sixty Vines.
Are there opportunities to exercise at Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG hotel?
Many travellers enjoy visiting Historic Downtown Plano (12.2 km).