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TownePlace Suites Dallas Plano Legacy

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5005 Whitestone Ln, Plano, TX 75024-3003
COVID-19 update: See the added health and safety measures this property is taking.Read more
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TownePlace Suites
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Traveller (35)
Room & Suite (13)
Videos (2)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20-08-04 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from TownePlace Suites Dallas Plano Legacy
Updated 20-08-04 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 56 hotels in Plano
Location
Cleanliness
Service
Value
Finding the ideal hotel in Plano does not have to be difficult. Welcome to the newly remodeled TownePlace Suites by Marriott Dallas Plano/Legacy a nice option for travelers like you! Our all-suites hotel rooms offer great amenities such as a flat screen TV, Air Conditioning and a Full Kitchenette. Our guests can benefit from Free High Speed WiFi. Start your day with our Free Hot Breakfast. At TownePlace Suites Dallas Plano/Legacy we offer Free Parking, a state-of-the-art Fitness Center, convenient Guest Laundry Facility open 24 hours as well as comfortable BBQ & Picnic area and a seasonal outdoor pool. Our friendly and warm welcoming staff will ensure that your stay with us is pleasant and unforgettable! During your visit, be sure to check out some of Plano's most popular restaurants such as Bob's Steak & Chop House, Rockfish Seafood Grill, Capital Grille and Seasons 52. Enjoy a wide variety of health centric meal options as well near Plano Legacy, such as Salata Salads, PurePoke, Veggie Express & bellagreen all within a short distance from us. We are located very close to many Fortune 1000 Companies: Intuit, Bank of America, Ericsson, McAfee, Frito-Lay, Pizza Hut, U.S., NTT Data, HP, PepsiCo, FedEx Office, JPMorgan Chase, Liberty Mutual Insurance, Keurig Dr Pepper and Toyota Motor North America ideal for that corporate traveler! To enhance your stay with us visit Stonebriar Centre, Legacy West, IKEA, Dr Pepper Arena all just minutes away! COVID 19 - Update: At this time we are not serving any kind of breakfast.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Bowling offsite
Kids stay free
Parking
Wifi
Outdoor pool
Breakfast buffet
Complimentary tea
Outdoor dining area
Snack bar
Evening entertainment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Photo copier / fax In business centre
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun umbrellas
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Spanish, Hindi
Hotel links
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JK1913 wrote a review Jan. 2021
1 contribution1 helpful vote
Despite being apparently being renovated in June this place is utterly disgusting. I'm also confused on why this place labels itself as a hotel because it functions more like week to week apartment like the Budget Suites. Here are a few of my observations to consider if you are thinking about staying here: Don't let the TripAdvisor pics fool you like they fooled me. Get ready for gross common areas with dirty carpet in the hallways and stairs. There is so much dirt on the stair handrails that the white paint has turned gray or brown. The elevator is beat up and doesn't look like it's been updated since the 60s. I used my blacklight to sanitize surfaces for covid and lemme just say....definitely DO NOT sit on the couch in the room. Don't think about asking the front desk for anything....ever. You only get clean towels if you bring the dirty ones to the front desk first. Also, no extra towels because they claim there is a cap per occupant....only one set of towels per person folks! Heaven forbid you want to use a towel to sit on the stain covered couch in your suite. Also the same goes for blankets. You only get the one included in your room, no extras bucko! Coffee and hot water for tea are available downstairs until only around 9am each day (most places have it available 24 hours) Breakfast: carbs and sugar options only. Online they claim there is a complimentary continental breakfast but it is really a brown bag with a granola bar and a bag of mini muffins from Sam's Club. You also may get a bonus cutie orange some mornings. I understand it's covid but it's not too much to ask to have more substantial options available like bagels/pastries or actual protein options for people who don't eat sugar or carbs. Thankfully they have a ice machine but there are no ice buckets in the rooms so you will need to ask for a laundry bag to bring your ice up to your room. Treat the bag with care because you will need to reuse it if you plan to stay for longer than one night. Just do you know, per customer service all Marriotts are franchised so any type of resolution must be done at the local level with the hotel. If you chose to stay here, don't count on Marriott advocating for you. I strongly suggest staying somewhere else. Many of the other properties in the area are newer with better service and higher quality amenities.
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Date of stay: January 2021
Value
Service
Sleep Quality
1 Helpful vote
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Response from Sandeep Dalvi, General Manager at TownePlace Suites Dallas Plano Legacy
Responded Jan. 26, 2021
Dear K7906BMJK, Thank you for your honest review. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. COVID 19 has skewed regular hotel operations everywhere. It seems like your stay was not a very recent one. We had finished our renovations last year. I am also happy to let you know that we have been serving Bagels, English muffins, Oat meal packet as our Grab-N-Go options along with the sealed packed muffins, a snack bar and a fruit. I also believe that you may have stayed at the hotel when we had a kid accidentally break a sprinkler head causing quite some damage and debris in the stairwell and we probably were in the process of remedying and cleaning up the same. Like everyone in the world, we are very hopeful that life, business and for us hotel operations returns to normal very soon. Sincerely,
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empire02 wrote a review Nov. 2020
Chicago, Illinois35 contributions33 helpful votes
On several visit to this hotel, i am always lied to about an elite member upgrade. Not available, not cleaned, and we are just out of them. So this trip, walked around this dated hotel and found out that they did have upgraded rooms but would only give them to customers that are paying a higher price and regardless on elite status and made sure that certain customer did not get them. Even with staying many nights, they would not give the upgrades and many upgraded rooms available. It is a pick and choose which customer get the upgrades. The rule was that on your 4th night, you would get house keeping, did not get even with being told that i would get it. The area stores are bad as well. Over priced merchandise and keep in mind, there is a Walmart near by. No frills at this location. Barely get coffee.
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Date of stay: November 2020
Location
Cleanliness
Service
Trip type: Travelled on business
1 Helpful vote
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Response from Sandeep Dalvi, General Manager at TownePlace Suites Dallas Plano Legacy
Responded Nov. 30, 2020
Dear Empire02, Thank you for choosing to stay at the TownePlace Suites Dallas Plano/Legacy and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any communication error from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
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Judy G wrote a review Nov. 2020
1 contribution
I highly recommend Sandeep and this location for excellent service. They are clean,efficient and ready to help Open 24 hours a day Professional and engaged with the community They support Plano Chamber of Commerce and not for profits Proactive to serve and be available throughout your stay
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Date of stay: November 2020Trip type: Travelled on business
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Damian G wrote a review Aug. 2020
10 contributions2 helpful votes
Our family moved all of 12 people’s items from the nearby Candlewood after it sucked so badly. This place is new, clean, large suites, separate kitchens. We stayed 5 nights. Ask for a top floor if you don’t wanna hear kids jumping. Pool is nice, clean propane grills, out 2 bed suite was awesome. Sandeep was great! We had an AC issue and he got it taken care of.
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Date of stay: August 2020Trip type: Travelled with family
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Response from Sandeep Dalvi, Owner at TownePlace Suites Dallas Plano Legacy
Responded Sep. 1, 2020
Damian, It was such a pleasure to be able to host you and your family. Everyone was great and very understanding. I am truly happy that your stay was comfortable and we were able to take care of you and your family while away from home during the difficult times. I appreciate your feedback and kind words. Thank you!
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empire02 wrote a review Apr. 2020
Chicago, Illinois35 contributions33 helpful votes
Well, being a elite member, this hotel will not nor try to provide upgraded service. Regardless of how high you status is i was not offer nor gotten a upgrade. And then to make matter worst, the manager advise me that he need to authorize my card for one amount and tried 5 times authorizing amounts that was well above the amount that he told me. Keep in mind folks, the nights were free and with business travel for 230 a year there are hotels that try to. This is not a full service hotel, nor would i pay $3.00 for a 20 oz soda when the grocery stores are less than a mile away. For the record, i have never charged anything to a room with 200 nights a year and over 25 years of travel. NOTHING AT ALL. While checking in, i was called from my card company security and thought that someone was trying to committ fraud on my accound with all the attempts that they were making on the card. Terrible service. BEWARE. I had the card closed..The rooms are small and the lighting is bad. Television mount is not in a good place and just an overall bad stay.
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Date of stay: April 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
2 Helpful votes
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PRICE RANGE
US$76 - US$133 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
towneplace suites dallas plano hotel plano, towneplace suites plano
LOCATION
United StatesTexasPlano
NUMBER OF ROOMS
104
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Frequently Asked Questions about TownePlace Suites Dallas Plano Legacy
Which popular attractions are close to TownePlace Suites Dallas Plano Legacy?
Nearby attractions include Taverna Rossa - Craft Pizza & Beer (1.0 km) and Premium Arts (0.7 km).
What are some of the property amenities at TownePlace Suites Dallas Plano Legacy?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at TownePlace Suites Dallas Plano Legacy?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at TownePlace Suites Dallas Plano Legacy?
Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at TownePlace Suites Dallas Plano Legacy?
Yes, free parking is available to guests.
What are some restaurants close to TownePlace Suites Dallas Plano Legacy?
Conveniently located restaurants include Kenny's Burger Joint, Taverna Rossa, and Mah Jong Chinese Kitchen.
Are there opportunities to exercise at TownePlace Suites Dallas Plano Legacy?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at TownePlace Suites Dallas Plano Legacy?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at TownePlace Suites Dallas Plano Legacy?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at TownePlace Suites Dallas Plano Legacy?
The staff speaks multiple languages, including English, Spanish, and Hindi.
Are there any historical sites close to TownePlace Suites Dallas Plano Legacy?
Many travellers enjoy visiting Historic Downtown Plano (9.9 km).