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This property is definitely not appropriate for the Marriott brand. The lobby and exterior were typical, but the rooms were very outdated. The furniture had stains on them and the carpet was old and ripped. The room was clean, so I was not uncomfortable being...More
1 Thank LindsayBaines
Response from Sherri R, Director of Sales at TownePlace Suites Dallas PlanoResponded 19 January 2017
Thank you for taking the time to write this review. We sincerely apologize that you were not able to enjoy your stay, and that we did not meet your expectations. We are very happy to hear that our staff was accommodating. We would...More
I've stayed at dozens of different hotels this year. While Towneplace Suites is not my favorite option, I have stayed at a few this year that were really nice.
This place should lose the Townplace suites name! I wish Marriott would revoke the name privileges...More
Response from Sherri R, Director of Sales at TownePlace Suites Dallas PlanoResponded 29 December 2016
Thank you for taking the time to review our hotel. I do apologize that we did not meet your expectations. The issues that you experienced including the smoking, Platinum amenity, smell in the hallway has been addressed with the General Manager. We are currently in...More
We had to stay here due to tournament lodging. Normally i love Marriott hotels, but this was not a place i ever plan to stay at again. We had two bedrooms and a living room. But even that did not make up for the quality....More
Response from Sherri R, Director of Sales at TownePlace Suites Dallas PlanoResponded 17 November 2016
Thank your for taking the time to write this review. I must apologize, and I hate to hear that your stay was not enjoyable and that we fell short of meeting your expectations. It is our goal to uphold the Marriott brand, so...More
Run. Don't walk. Turn and run away from this place. Booked my room last minute to get a quiet and comfortable nights sleep away from family on a trip into the Dallas area. Check in went relatively find. Front desk agent was obviously stressed about...More
The rooms were extremely clean and the area quiet. The staff was also very friendly. I will definitely be staying here in the future. The surrounding area is also nice with lots of different restaurants to try. The Shops at Legacy in Plano is about...More
Response from Marriott TowneP... P, Front Office Manager at TownePlace Suites Dallas PlanoResponded 15 September 2016
Dear Valued Guest,
Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable.
Everything we do is aimed at providing you with an excellent hotel experience and your feedback...More
US$99 - US$168 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#12 Business Hotel in Plano
Non-Smoking Rooms ,
Number of rooms
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Response from Marriott TowneP... P | Property representative |
Good Morning Beverly,
We only offer the shuttle service for 5 miles around the hotel for business purposes. The DFW airport is around 26 miles away from the hotel and Love Field Airport is around 21 miles away from the... More
Good Morning Beverly,
We only offer the shuttle service for 5 miles around the hotel for business purposes. The DFW airport is around 26 miles away from the hotel and Love Field Airport is around 21 miles away from the hotel. You could contact Super Shuttle to book an affordable transportation to the hotel at 800-258-3826. Please do not hesitate to contact us if you have any other questions. We are here for you and we are looking forward to see you soon. Below is our contact information.
TownePlace Suites by Marriott Dallas-Plano
5005 Whitestone Lane
Plano, TX 75024
Main 972-943-8200 ext. 600
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"Don't let them put you on floors 1 or 2 and stay away from room 222, whatever you do."