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TownePlace Suites Dallas Plano

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Traveller (27)
Room & Suite (35)
Dining (5)
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Overview
  • Excellent36%
  • Very good32%
  • Average14%
  • Poor8%
  • Terrible10%
Travellers talk about
“full kitchen”(9 reviews)
“waffles”(9 reviews)
“breakfast room”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Suites
2 Star Hotel
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Additional information
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (128)
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All reviewsfull kitchenwafflesbreakfast roomquiet areafitness areaplenty of hot watertwo bedroom suitecoffee makerfree breakfaststaff was friendlykitchenettedishwasherinternetsofacerealtoyotanorma
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21 - 25 of 126 reviews
Reviewed June 20, 2017

I don’t have a lot of time but I want to warn anyone thinking of using this hotel. Make it your LAST resort. I mean if Motel 6 is full, maybe stay here. If you can’t find a park bench. The floors are filthy, sticky,...More

Thank Kyle T
Response from Jerron N, General Manager at TownePlace Suites Dallas PlanoResponded June 21, 2017

Dear Kyle T, We are very sorry to hear of your negative experience while staying with us. We do appreciate your feedback, as we continue to strive to improve our guests' experience. This review will be shared with our management team so that these concerns...More

Reviewed June 7, 2017

I requested 2 rooms. Surprisingly one of the rooms was "stinky" and reek of cigarette. I asked the front desk for a change of room and it was granted but in a different building, So my children had to stay in one building different from...More

Thank pjchangchen
Reviewed May 16, 2017

This is definitely the low-rung of Marriott's brand, but hey, it was about 30-percent cheaper than the next lowest in Plano when I stayed here for one night and wanted a break from overpriced "nap and a shower". If you compare it to the Marriott...More

Thank Thomas M
Reviewed May 14, 2017

Nice, clean spacious place near the Dallas Parkway corridor. All you need for a short or extended stay at great value. Not really sure why other reviews so negative. Breakfast was OK, and similar to other places priced in the same range.More

Thank OtreblaSolrac
Response from Jerron N, General Manager at TownePlace Suites Dallas PlanoResponded May 16, 2017

Dear OtreblaSolrac, We really appreciate you taking the time to share your experience with us. I am happy to hear that you found our hotel to be of great value. We strive to provide our guests with the amenities they come to expect, and we...More

Reviewed April 13, 2017

Food served at breakfast were not good . Boiled eggs and egg sandwiches were refrigerated which is not good to eat for breakfast . Very limited portion of foods served except slice bread . Food that must be served for morning breakfast must be fresh...More

Thank Iris K
Response from Jerron N, General Manager at TownePlace Suites Dallas PlanoResponded April 17, 2017

Dear Iris K, We appreciate your feedback on your stay with us. As a valued guest, we take your comments seriously, and are disappointed that we did not deliver on you having a great experience. I can ensure you that we are always striving on...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Breakfast included
Restaurant
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Restaurant
Details
Price range
US$89 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Plano
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$89 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Plano
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (27)
Room & Suite (35)
Dining (5)
Pool & Beach (2)
Questions & Answers
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ChilitaMom
August 28, 2017|
AnswerShow all 3 answers
Response from Kyle T | Reviewed this property |
I would call the front desk and ask for a real manager. They may answer but if affirmative, ask for a follow up in writing (email) confirming that. The owners are obviously not on site. Personally, I'd never let my dog stay... More
1
Vote
Beverly J
October 5, 2015|
Answer
Response from Marriott TowneP... P | Property representative |
Good Morning Beverly, We only offer the shuttle service for 5 miles around the hotel for business purposes. The DFW airport is around 26 miles away from the hotel and Love Field Airport is around 21 miles away from the... More
0
Votes
Room Tips
"Suites on the end and high floor."
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"choose a different hotel...this is a dive"
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"Don't expect the GM or leadership to support you if problems arise"
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"Don't let them put you on floors 1 or 2 and stay away from room 222, whatever you do."
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