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Best Western Plus Rockwall Inn & Suites

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Traveller (47)
Room & Suite (66)
Pool & Beach (6)
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Rooms
Dec. 23Dec. 24
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
Awarded Certificate of Excellence for 4-years in a row 2012 to 2105. Welcome to "100% Non Smoking" Best Western Plus is Ideally located off I-30, Close to Beautiful Lake Ray Hubbard, City Center, Rockwall Industrial Technology Park. Major Restaurant, Lounge and Shopping within close proximity. All guest rooms are spacious and tastefully decorated, each of our standard rooms are equipped with 40" LCD TV, Exec Desk/Chair, Coffee Maker, Iron/Board, Hair Dryer & Micro/Fridge. Our Mini Suites are with 42" LCD and a Sleeper sofa. Every morning starts with FREE HOT Breakfast, other amenities are Business Center, Indoor Pool/ Spa, Fitness Center & 1050Sq ft Meeting room. We are just 18 miles East of Dallas, Downtown and 43 Miles from DFW Airport.
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Property amenities
Business Centre with Internet Access
Free High Speed Internet (WiFi)
Wheelchair Access
Pool
Free Parking
Breakfast included
Meeting Rooms
Hot Tub
Fitness Centre with Gym / Workout Room
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Dry Cleaning
Banquet Room
Heated pool
Indoor pool
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Room features
Suites
Non-Smoking Rooms
Family Rooms
Microwave
Good to know
HOTEL STYLE
Green
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:BOOK DIRECT & SAVE
Hotel packages
Location
Full view
48Car recommended
Grade: 48 out of 100
49Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Reviews (329)
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LanguageEnglish
200
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1 - 5 of 328 reviews
Reviewed 3 weeks ago

Have stayed at many Best Western Plus hotels and have always had an enjoyable stay. This one did not meet our expectations. The staff were friendly and helpful, but the rooms were smaller and not as clean as we have come to expect. The breakfast...More

Review collected in partnership with Best Western
Date of stay: November 2018
Thank Etouffe
Response from Himmat C, General Manager at Best Western Plus Rockwall Inn & SuitesResponded 3 weeks ago

I am sorry we did not meet your expectations. Our rooms and decor meet the Best Western Plus strict standards. I will address the cleanliness issues with my housekeeping staff. We hope you will give us another try.

Reviewed September 30, 2018

We stayed at this hotel when our granddaughter got married (9/28-29,2018) The odor was so bad when we opened the door! It smelled like smoke and some other horrible odor! With all our family we had rented five rooms and everyone said the same thing...More

Date of stay: September 2018
Thank Resort222785
Response from Himmat C, General Manager at Best Western Plus Rockwall Inn & SuitesResponded October 2, 2018

I am sorry we did not meet your expectations. Our complimentary hot breakfast is a popular amenity. I am sorry it didn't meet your standards. We would have gladly addressed these issues had they been brought to our attention during your two day stay. We...More

Reviewed August 28, 2018

Should have stayed elsewhere. Even a park bench would likely have been better. The bed was well past its use by date. Had to sleep in the middle to keep from rolling there anyway as it sagged so much. The pillows were lumpy and awful....More

Date of stay: August 2018
Thank Tupelo010835
Response from Himmat C, General Manager at Best Western Plus Rockwall Inn & SuitesResponded August 29, 2018

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

Reviewed July 21, 2018

Very well maintained place, great room, comfortable bed, everything is very neat and clean, Staff is very helful and inviting. Front desk is very attentive. Loved the Exercise room. Breakfast was great too! Worth the Stay

Review collected in partnership with Best Western
Date of stay: July 2018
Thank calmbrain22
Response from Himmat C, General Manager at Best Western Plus Rockwall Inn & SuitesResponded July 24, 2018

We are so happy you enjoyed your stay! We take great pride in our excellent customer service as well as the clean comfort of our rooms. We hope to see you again.

Reviewed June 3, 2018 via mobile

We spent one night in this uncomfortable hotel. The air conditioner wasn't working properly and our room never cooled down. Our non smoking room reaked of smoke. This hotel was also very musty smelling. We were with a large family group and everyone talked about...More

Date of stay: June 2018
Thank RKe4
Response from Himmat C, General Manager at Best Western Plus Rockwall Inn & SuitesResponded June 5, 2018

I am sorry you did not enjoy your stay. I only wish you would have said something when you checked in. We would have gladly fixed the problem. Even installed a new AC unit if needed. As far as the credit card issues, on the...More

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Questions & Answers
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jtrimble
June 15, 2018|
Answer
Response from Sn0wb1rd | Reviewed this property |
I cannot. One would need to contact the hotel directly.
0
Votes
Room Tips
"Avoid rooms 102-106 for laundry noise"
daveashuk
Sep. 25, 2017
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"Rear of hotel is somewhat quieter"
mmcginty99
Jun. 21, 2017
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"I didn't nor would I stay at this hotel. It was budget level quality."
382crystalp
Mar. 15, 2017
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"The room I stayed in on the 3rd floor was quiet so i was able to sleep undistured"
carminebrooks
Dec. 23, 2016
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PRICE RANGE
US$95 - US$127 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus rockwall hotel rockwallbest western plus rockwall inn and suitesholiday inn rockwallrockwall holiday inn
LOCATION
United StatesTexasRockwall
NUMBER OF ROOMS
60
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