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Extended Stay America - Austin - Round Rock - North

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Traveller (37)
Room & Suite (20)
Dining (1)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Breakfast included
Free parking
Free High Speed Internet (WiFi)
Laundry Service
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Room features
Air conditioning
Microwave
Kitchenette
Non-smoking rooms
Good to know
HOTEL CLASS
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Location

Full view
64Somewhat walkable
Grade: 64 out of 100
40Restaurantswithin 1 km
7Attractionswithin 1 km
71Reviews
51Photos
0Q+A
11Room tips
Traveller rating
  • 17
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  • 6
  • 8
  • 35
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Popular mentions
The worst experience ever...Do not stay here...Came in from out of town and nothing was right for me throughout my entire stay. The room I reserved was not available. Can you image driving hundreds of miles to find the room you selected was not available...Never Ever Again!!!!
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Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - North
Responded 1 week ago
Kim, We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
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The most disgusting hotel I have ever stepped foot in. I would not allow my dog to stay here. The front desk person is not friendly, the place is in a terrible part of town and is filled with vagrant people. There are broken beer bottles in the parking lot. There is no real
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Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - North
Responded Feb. 19, 2019
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
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The first room they gave me had hair in the bed and pubic hair on the toilet. The second room had bugs in the bed. Every room had a terrible odor. The shower looked so tragic that I wore flip flops and put a towel down. I asked to speak to a manager and was told they were
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Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - North
Responded Dec. 9, 2018
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
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I have stayed at many extended stays before and this was by far the worst one. When I got there I asked about checking in early and they told me it would be an extra fee ok no problem but then they said oh no we dont have rooms ready so I said ok I will be back around check in
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Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - North
Responded Nov. 12, 2018
Please accept my sincerest apologies for the service and cleanliness issues you encountered in your room. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Management
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I know I can not compare extended stay with other traditional hotels. But still compared to other Extended Stays this hotel is not up to the mark. I think they can improve the room quality. But off course yes you can stay here for a night or 2
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Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - North
Responded Nov. 9, 2018
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you all back soon for a much better experience. Sincerely, Hotel Management
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This is what they have the nerve to call a full size ref. Smaller than a mini bar ref.
Teeny tine bathroom. No shelves and no place to put things like toothbrushes. No bath - tiny sho
Extended Stay America - Austin - Mister aka shower
Extended Stay America - Austin - Shower
Extended Stay America - Austin - Bathroom
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1234
"Run fast, run very fast."
"Facing the back lot."
"Long stay get Epp"
"Ask for a full size ref.....apparently a few of the rooms have this."
"checkyour bedding, check on holes in mattress cover and check for hair and check to see if your mattress is clean and in good condition."
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PRICE RANGE
US$60 - US$124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stayamerica round rock, tx hotel round rockextended stay round rockround rock extended stay
LOCATION
United StatesTexasRound Rock
NUMBER OF ROOMS
138
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