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Here's the bottom line......The manager is a really nice guy. He's relatively new, but you can absolutely tell that he's trying hard and has made some improvements. He comes to work early, leaves late, works hard. The staff are very friendly, and all of them...More
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - NorthResponded 9 December 2017
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and like dour service. Having said that, we are sorry for the inconvenience you had while here. Your feedback is appreciated as it will help us improve our facilities...More
I was told the hotel is smoke free my room was stunk from cigarette
Unable to sleep room was just too smelly.. I complained and was told if you're not satisfied here you have an hour to leave that's part of their policy.. never again...More
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Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - NorthResponded 23 November 2017
Thank you for your feedback. We apologize for the smell of smoke you encountered while you were here. We work hard to provide a clean and comfortable environment and are sorry the smell compromised your experience. We will follow up on your concerns to ensure...More
I don't understand all the negative reviews...I've been here two weeks now and intend on being here much longer. The hallways do not stink, the place is not disgusting. I like it here! Its very quiet and you cannot hear neighboring rooms. The weekly rate...More
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Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - NorthResponded 29 September 2017
It was a pleasure having you as our guest at Extended Stay America. We believe a well-equipped room along with the amazing service and facilities sets the tone for a wonderful visit, and we are thoroughly excited to know this was your experience. Your recommendation...More
With their current state I wonder how are they even allowed to operate. Stinking room, holes in bedsheets, no cups, plates or silver, rude service. We left as soon as we could find another place. And they charge almost same as Marriott's TownPlace Suites which...More
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Response from 00esa, General Manager at Extended Stay America - Austin - Round Rock - NorthResponded 15 September 2017
Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered which led to a disappointing stay. We have shared your feedback with the management team so adjustments can be made immediately. We hope you...More
Terrible downgrades by the ESA corporate office (and I do NOT blame the hotel staff for this). This is in NO WAY an extended stay hotel. And I know what I'm talking about. I've probably stayed at 10 different ESA's - and this is by...More
Response from 00esa, General Manager at Extended Stay America - Austin - Round Rock - NorthResponded 15 August 2017
Thank you for your loyalty towards our brand and for your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. Please be assured that we are taking steps...More
US$59 - US$97 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Extended Stayamerica Round Rock, Tx Hotel Round Rock ,