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Hilton Garden Inn Austin/Round Rock

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Hilton Garden Inn Austin\/Round Rock
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378 Reviews from our TripAdvisor Community

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Showing 372: English reviews
North Houston, Texas
Reviewed 1 week ago NEW

Upstairs guests were loud and the front desk did nothing about it. I never slept. When I called them they never did anything and they offered me 10.00 credit which was a joke. I will not stay there again and I will not recommend it For the cost of the room they should be willing to quiet down loud guests....

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Helpful?
Thank I1131JUkarens
Rockport, Texas
Reviewed 1 week ago

It was the most pleaset stay so far out of all the places we have stayed any where's else. I would mostly recommend y'all to ever one I come in contact with. It was the most joyful place to be with besides being at home

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Helpful?
Thank 978gregoryk
Juan M, Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly.

New York City, New York
Reviewed 1 week ago

The staff was extremely friendly and the breakfast was good. As long as they are not doing construction, I would recommend this hotel. The location is perfect although it was a little hard finding at first; however, it's located near almost everywhere you would want to go.

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Helpful?
Thank ncobbler
Juan M, Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for taking the time to provide feedback regarding your stay. We always look forward to both positive and negative remarks. I will discuss all the comments with my team so we can improve the negative and continue with the positive. Please contact me directly if I can be of any further assistance.

Rockwall, Texas
Reviewed 1 week ago via mobile

Watch your cars/RVs when you park here. We had to stay overnight and had our RV parked in the back...came in the morning and saw that our door was pried open by someone. Nothing was stolen but $300 dollar damage was done. I understand that the hotel is not responsible for the damages but this should make you think twice...

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Helpful?
Thank Avram2012
Juan M, Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for your comments, I will be sure to pass them on to my team. You can be confident that we will follow-up on your concerns so that others do not have the same experience that you encountered. Please accept my apology for not meeting your expectations. If I can be of further assistance in this matter please contact...

Mercedes, TX
Reviewed 3 weeks ago

Plenty of great restauarants within walking distance. Easy access to IH-35 for arrival and departure. Rooms are super clean. Staff is super nice. Would definitely recommend joining Hilton Honors also, for the perqs and conveniences.

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Helpful?
Thank Ronald P
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for recognizing the great level of service provided by our staff at Hilton Garden Inn Austin Round Rock, we take great pride in our associates. We hope your travels bring you back into the area and that you will choose to stay with us again. If I can be of further assistance please contact me.

San Marcos, Texas
Reviewed 3 weeks ago via mobile

Great hotel and great staff! There's nothing like a Hilton experience! Especially when your a honors member the experience is presidential! This hotel is located in a great part of Round Rock, Tx. The location offers great restaurants, and great shopping!

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Helpful?
Thank marcusb325
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for sharing your thoughts about your recent stay at Hilton Garden Inn Austin Round Rock, we are delighted to serve you!

Eindhoven, The Netherlands
Reviewed 3 weeks ago

A good hotel for a comfortable stay and decent capabilities. Staff has a high service standard, which will help in you all the way. Rooms are clean and well equipped. There is good internet access, which allows you to work well.

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Helpful?
Thank petersF2857MA
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for taking the time to share your thoughts online and thank you for the ringing endorsement of the property and staff at Hilton Garden Inn Austin Round Rock. We hope to have you as our guest again in the future. Don’t hesitate to contact me directly if I can be of further assistance on a future stay at...

Fort Worth, Texas
Reviewed 3 weeks ago

Wonderful stay. Staff was very professional and friendly. Easy check in and a perfect room for a good nights rest. Location was easy to find and kept us from having to deal with the chaos of staying in Austin proper.

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Helpful?
Thank brianhW9469EH
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for taking the time to review your hotel experience. We pride ourselves in providing excellent service and are happy to hear that it showed during your recent visit. We appreciate your comments and hope you will visit our hotel again if your travel plans call for you to be in this area.

Cypress, United States
Reviewed 3 weeks ago

The hotel is currently under remodel. The rooms after being remodeled are nice. The first floor is the one being remodeled currency. There are some fuel odors that are very strong. The hotel isn't bad. I have stayed a few times it will be better once it's complete.

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Helpful?
Thank Anthony P
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for sharing your positive views regarding your stay at Hilton Garden Inn Austin Round Rock, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest again in...

Round Rock, Texas, United States
Reviewed 4 weeks ago

I found bugs in two of the rooms. There was only one staff person on early in the evening and she was overworked, stressed out and slow to respond. I was finally checked into a room on another floor that didn't have bugs.

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Helpful?
Thank Lynnda "Michell... H
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

I really appreciate you taking the time to share your disappointment with your recent experience that you had at our hotel. We appreciate all feedback and we will use it to improve the guest experience. I will pass these concerns on to the respective department managers and follow up with them to ensure they are corrected. We hope you will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 

Additional Information about Hilton Garden Inn Austin/Round Rock

Address: 2310 North IH35, Round Rock, TX 78681
Region: United States > Texas > Round Rock
Price Range: $126 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Austin/Round Rock 3*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Hotels.com, Booking.com, Travelocity, Priceline and Odigeo so you can book your Hilton Garden Inn Austin/Round Rock reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Round Rock
Round Rock Hilton
Hotel Style:
#9 Family Hotel in Round Rock
#10 Business Hotel in Round Rock
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Austin/Round Rock staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Austin/Round Rock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do pick a room facing the highway. Can be very loud.”
 of 5 bubbles anthonyp388, 9 Nov 2016 | Read review
“Great access to I-35”
 of 5 bubbles EdPriceCharlotte, 25 Jun 2016 | Read review
“We were placed on third level away from school kids.”
 of 5 bubbles Edna1111, 30 May 2016 | Read review
“Choose as far from elevator as possible.”
 of 5 bubbles kimsJ7928DB, 5 Apr 2016 | Read review
“See if you can take a nap on the bed before you commit.”
 of 5 bubbles dr334, 31 Mar 2016 | Read review
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