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Candlewood Suites Austin-Round Rock

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Traveller (11)
Room & Suite (22)
Dining (2)

About

Location
Cleanliness
Service
Value
Come and experience our new Comforts of Home Bedding Collection.At the Candlewood Suites Austin Round Rock Hotel, we put the amenities where they really count: in your room. We are located on IH 35, near Dell Computers and close to restaurants, attractions and shopping centers. Downtown Austin, Austin City Limits, Southwestern University and the University of Texas are all within a 20 minute drive of the hotel. The Dell Diamond with Round Rock Express baseball is 5 minutes away. The Candlewood Suites Round Rock Hotel is conveniently located within 3 miles of Round Rock Hospital, and less than 5 miles from the new Round Rock Premium Outlet center. All guest rooms in the hotel feature full kitchens and one queen size bed. The Candlewood Suites Round Rock hotel offers complimentary laundry facilities, a full fitness center, business desk in the lobby with Internet and both wired and wireless high speed Internet connections in guest rooms. The Candlewood Suites Round Rock hotel is pet friendly. A non-refundable pet fee of $75 to $150 is required along with a signed pet agreement at check-in. Documentation specifying that all vaccinations are up to date must be available. Call hotel for a copy of the full pet policy.The maximum number of guests (including children) allowed per room is 2 in a room with one bed or 4 in a room with 1 queen and a sofa sleeper.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Tennis Court
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Family
Safe
HOTEL CLASS
Hotel links
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Hotel deals

Location

Full view
64Somewhat walkable
Grade: 64 out of 100
42Restaurantswithin 1 km
8Attractionswithin 1 km
114Reviews
48Photos
1Q+A
34Room tips
Traveller rating
  • 50
  • 28
  • 15
  • 13
  • 8
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  • English
Popular mentions
There is good and bad about this hotel. My room was clean and new. Bed was comfortable. Water and electricity and all appliances functioned flawlessly. The small kitchenette is functional and has all the basic utensils and dishes. Room service only happens 1x per week so you're
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Response from IHGService, Guest Relations Manager at Candlewood Suites Austin-Round Rock
Responded Oct. 21, 2018
Hello NorthwestTrekking, Thanks for choosing Candlewood Suites Austin-Round Rock for your lodging needs and for leaving us feedback. I am very sorry to know that you were disappointed with our room service and bathroom amenities. I also noticed that you had issues with our facilities. Our hotel is committed to providing our guests with the highest quality services and facilities and I am sorry for letting you feel otherwise. We strive to provide the best service and accommodations for our guests but regret that was not your experience. I'll definitely share your thoughts with our hotel management team as a reference for future enhancements. On a lighter note, I'm delighted to know that you were impressed with the overall condition of our room. I've shared your compliments with the team and have been acknowledged by the hotel management. All the best, Peter J. Case Manager IHGService
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I've stayed here several times and this review is long overdue. This is definitely one of the better Candlewood Suites of all the ones I stayed at. Rooms have gone through renovation. Everything is clean, modern and in good working order. Staff is also very nice and helpful.
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+1
Stayed at this hotel for 2 nights and really enjoyed my stay! The staff was nice, the location was easy to find and there was plenty of parking available. My room was huge and very accommodating as well. As for the slight problem - the pipe under the bathroom sink broke!
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There is nothing special about this Cottonwood Suites other than its close proximity to one of Texas' greatest attractions, Dell Diamond, home of the Round Rock Express, designed by Hall of Famer Nolan Ryan. Check in was a breeze, the room comfortable, refrigerator, coffee
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Response from CandlewoodSuitesTeam, General Manager at Candlewood Suites Austin-Round Rock
Responded Apr. 28, 2018
Dear Valued Guest, Thank you for taking the time to leave a review of your recent stay with us here at the Candlewood Suites Round Rock. The city of Round Rock is under large growth and we hope that with the new changes being made to the highway near our facility that it will be able to eliminate the road noise and be less inconvenient to our guests. We look forward to seeing you again soon on your next visit to town!
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Having worked in hospitality for over 15 years, I understand the importance of curb appeal and first impressions. I did not like the overall first impression of the hotel as I entered, checked-in, and proceeded to my room. There was dirt, crumbs, and such all over the floors
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Response from IHGService, Guest Relations Manager at Candlewood Suites Austin-Round Rock
Responded Apr. 23, 2018
Hello Valentin C, Thank you for sharing your thoughts and making us a part of this trip to Round Rock. We do the best we can go beyond the standards set by IHG in the upkeep and maintenance of our property but I'm sorry this turned to be otherwise. As one of our colleagues, I understand that you were upset by the atmosphere upon arrival, litters scattered on the halls, and the cleanliness in the laundry area. I'm sorry to make you uneasy with all these despite having a satisfactory level of tidiness in the room, and being in an ideal location. Indeed, first impressions last and I appreciate you bringing this up. I have sent our management team the details of this to evaluate the processes we have in place. Especially in how we do and assign the upkeep of all areas of the facility. It may not have the best start to remember but I look forward to seeing you again and serve you better. Best regards, Frank A. Case Manager IHGService
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Check in time?
Usually 3 but they are often accommodating especially if they have an empty room from the night before
0 votes
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"Avoid rooms 230-235"
"Try to get a room on the opposite side to the highway."
"Pet friendly"
"1st or 2nd floor"
"Call Ahead"
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PRICE RANGE
US$82 - US$131 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites round rock hotel round rockcandlewood round rockround rock candlewood suites
LOCATION
United StatesTexasRound Rock
NUMBER OF ROOMS
98
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