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Mixed reviews for our overnight stay. Great price - but that was because the place is being renovated. It will probably be nice when it's done. The lady at the front desk was very pleasant and there are a lot of nice extra touches like...More
1 Thank Lavenderblast
Response from CandlewoodSuitesTeam, Manager at Candlewood Suites Austin-Round RockResponded 21 September 2016
Thank you for taking the time to complete this survey.
We are near the completion of our public area renovation and look forward to your next visit.
I will share your comments with our team.
Extended stay hotel is currently being renovated. My room had already been completed but I was surprised that several areas that needed attention were overlooked. The love seat that extends to a bed was broken down and needs to be replaced. Appliances were not new...More
Response from CandlewoodSuitesTeam, General Manager at Candlewood Suites Austin-Round RockResponded 16 September 2016
Thank you for taking the time to share your stay. Appliances are indeed being replaced throughout the property as the renovation continues. We do prevent maintenance once a quarter in every room so I am somewhat disappointed that your room was showing poor workmanship. I...More
Checked in to candlewood suites in Round Rock for a one night stay. Our room was on the second floor. Large room double bed nice decor and kitchen area. Lovely clean bathroom. We got changed and headed out for the night. Returned from Rodeo to...More
Response from CandlewoodSuitesTeam, General Manager at Candlewood Suites Austin-Round RockResponded 11 July 2016
Thank you for sharing your comments. I am very disappointed to hear about your recent stay with us. Please know that I will follow up with my team regarding this matter. We clearly missed several customer service opportunities.
We have contacted our pest control...More
I arrived here and the rooms were filthy. All the bedding and pillows smelled like dirty hair. So I had to go out and but bleach to clean the room from top to bottom. There were dead crickets everywhere. Behind the beds and couch. I...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Austin-Round RockResponded 24 July 2016
Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to...More
We stayed at Candlewood Suites for 2 months after moving from Arizona. The house we purchased was being renovated and we opted to be at Candlewood during this process. Crystal and her staff could not have been more accommodating. We found the room to be...More
Response from Crystal C, Manager at Candlewood Suites Austin-Round RockResponded 25 June 2016
Thank you so much for taking the time to share your experience with others! I am pleased to hear we were accommodating- and hope you will be back in the future for some more Wednesday night dinners!!!
US$86 - US$121 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#3 Romantic Hotel in Round Rock
Non-Smoking Rooms ,
Number of rooms
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