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Candlewood Suites Austin-Round Rock

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91 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites Austin-Round Rock
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Showing 89: English reviews
Reviewed 24 November 2014 via mobile

This is one of the oldest looking Candlewoods I have stayed in. Great staff very friendly. But the hotel is is bad need of updated. The carpet has seen better days. The kitchen looks old and is old. The halls have a constant bad order due to the 80's style carpet. Overall I would keep the staff and get rid...

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Helpful?
Thank Alex M
Nikki P, Manager at Candlewood Suites Austin-Round Rock, responded to this review

We definitely appreciate your feedback on our hotel, as well as our team here. We love to hear how highly you think of our team. Thank you!! As for your feedback on our hotel, I will be working with the Housekeeping and Maintenance department to insure that they are doing their best to maintain a clean and fresh environment for...

Houston, Texas
Reviewed 13 November 2014

This was a great hotel for the money. Room was very nice. Not fancy, but very clean and updated. Beds were real comfortable. Everyone was very friendly. And good location also. They have an area outback if you want to grill something and a few picnic tables also. Pet friendly hotel.

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Helpful?
Thank yelostrikr
Nikki P, Manager at Candlewood Suites Austin-Round Rock, responded to this review

Thank you for taking the time to let us know you enjoyed your stay, it was definitely our pleasure to have been able to please you. We hope you will visit again soon. Crystal Castillo Operation Manager

Dallas, Texas
Reviewed 12 November 2014

I was in town to shoot a film, for a six night stay. I was very impressed with the staff They were very friendly and expressed a willingness to accomodate us in all ways. Yes, you are on the frontage road of the freeway which is very convenient. My husband and I found the noise minimal. We were able to...

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Helpful?
Thank ladyactsalot
Nikki P, Manager at Candlewood Suites Austin-Round Rock, responded to this review

We welcome all feedback in order to improve our Hotel and this review helps shows us how our efforts really pay off,I am so happy to hear that you enjoyed your stay with us, and we look forward to seeing you and your furry friend again soon. Crystal Castillo Operations Manager

Waikoloa, Hawaii
Reviewed 1 November 2014

I had an unpleasant stay with noisy A/C and refrigerator in 1st room. Moved to 2nd room and discovered quiet A/C and refrigerator, but other appliances broken! Certainly not what I expected in a Candlewood Suites from previous stays.

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Helpful?
Thank LoveHawaii10Dallas
IHGCare, Guest Relations Manager at Candlewood Suites Austin-Round Rock, responded to this review

Dear LoveHawaii10Dallas, We welcome feedback especially from our valued guests like you. It is good to know that after some initial issues you had with the room, this was rectified quickly. However, I apologize if you found the room amenities in the second room to be less than satisfactory. Your comments will help us improve our services and offer a...

Reviewed 26 October 2014 via mobile

On the whole the staff were very nice. The only room left was a double and i was staying with a mate. i asked if we could swap rooms but they had nothing else. within 10 mins of getting in the room they brought a pop up bed round to us. facilities were very good. The only gripe we had...

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1Thank Kevin S
Starkville, Mississippi, United States
Reviewed 15 October 2014

1. The location is just beside I-35, which means it's convenient to drive to other parts of the city. But it also brings the problem of noise: half of their rooms are facing the highway, which is not a good news for someone sensitive to noise like me. I asked for a shift of the room but they refused me...

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Helpful?
Thank Sodaorchid
IHGCare, Guest Relations Manager at Candlewood Suites Austin-Round Rock, responded to this review

Dear Sodaorchid, We truly appreciate you taking the time to post your review. Your feedback with the noise and our services has been noted for review and future considerations. Please accept our apologies for any disappointment this has caused you. Once again, thank you for your thoughtful comments. We look forward to the opportunity to provide you with the best...

Texas
Reviewed 15 October 2014

Arriving at the hotel, the exterior reminded me somewhat of a lower budget hotel. When we walked inside, in the lobby area, there was a really unpleasant smell that continued throughout the hallways of the entire hotel. It smelled sour and musty - not clean or fresh. Nikki at the front desk was very friendly, however and welcomed us to...

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Helpful?
Thank AdventrGrl
Reviewed 4 September 2014 via mobile

This hotel looks to be somewhat of a low budget Candlewood Suites version. There was this weird smell as soon as you walk into the lobby. Front desk clerk was nice but the room was not like any other Candlewood Suites we've stayed at. The bed and quilts had hairs. The carpet by the TV smelled like cat urine :(...

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Helpful?
Thank Archii80
Nikki P, General Manager at Candlewood Suites Austin-Round Rock, responded to this review

Dear Archii90 Thank you so much for taking the time to complete a review of our hotel and I am so sorry that your stay here did not live up to your expectations! Though our Candlewood Suites is the original model, I'm saddened that you felt this way from the beginning. I would love if you would send me an...

Dallas, Texas
Reviewed 4 September 2014

Hotel has a great number of amenities. Room was very quiet and restful. Room had full kitchen, including dishwasher, and frig with ice maker and microwave with a pantry area and full set of eating utensils. Room was large with a living room and separate bedroom. Large TV's in both rooms and a separate bathroom. At the edge of the...

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Helpful?
Thank Voltiguer1
Round Rock, Texas
Reviewed 7 August 2014

My husband & I just relocated to the area from Dallas,Tx & had the pleasure of staying a few nights at this location.He had been traveling back-and-forth until I was able to move down.He had been using Hotwire to book hotels (using the "surprise" option...not knowing the hotel name until booked,just the star rating) while in Round Rock.I was so...

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Helpful?
2Thank Erin O
Nikki P, General Manager at Candlewood Suites Austin-Round Rock, responded to this review

Erin O Wow! Thank you so much for your great comments about your stay with us last week. We're all so glad you had a wonderful time and appreciate your summary of our hotel. We all wish you well in your continued travels! Best,

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Come and experience our new Comforts of Home Bedding Collection.At the Candlewood Suites Austin Round Rock Hotel, we put the amenities where they really count: in your room. We are located on IH 35, near Dell Computers and close to restaurants, attractions and shopping centers. Downtown Austin, Austin City Limits, Southwestern University and the University of Texas are all within a 20 minute drive of the hotel. The Dell Diamond with Round Rock Express baseball is 5 minutes away. The Candlewood Suites Round Rock Hotel is conveniently located within 3 miles of Round Rock Hospital, and less than 5 miles from the new Round Rock Premium Outlet center. All guest rooms in the hotel feature full kitchens and one queen size bed. The Candlewood Suites Round Rock hotel offers complimentary laundry facilities, a full fitness center, business desk in the lobby with Internet and both wired and wireless high speed Internet connections in guest rooms. The Candlewood Suites Round Rock hotel is pet friendly. A non-refundable pet fee of $75 to $150 is required along with a signed pet agreement at check-in. Documentation specifying that all vaccinations are up to date must be available. Call hotel for a copy of the full pet policy.The maximum number of guests (including children) allowed per room is 2 in a room with one bed or 4 in a room with 1 queen and a sofa sleeper. ... more   less 

Additional Information about Candlewood Suites Austin-Round Rock

Address: 521 S Interstate 35, Round Rock, TX 78664-6602
Region: United States > Texas > Round Rock
Price Range: $113 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Austin-Round Rock 2.5*
Number of rooms: 98
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Also Known As:
Candlewood Suites Round Rock Hotel Round Rock
Candlewood Round Rock
Round Rock Candlewood Suites
Hotel Style:
#3 Romantic Hotel in Round Rock
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Austin-Round Rock staff and other travellers.
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Questions? Get answers from Candlewood Suites Austin-Round Rock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the third floor next to the engineering room. Our room was near the front away from the noise of the many trains.”
 of 5 bubbles KayTucson_ArizonaUSA, 24 Jun 2016 | Read review
“Back side of property might have less noise from interstate, but not sure”
 of 5 bubbles hannesmom, 3 Jun 2016 | Read review
“Rooms on the east side are better.”
 of 5 bubbles AllanW648, 17 May 2016 | Read review
“Make sure you can see your car, it's a rough area.”
 of 5 bubbles thomaskY500ST, 21 Jan 2016 | Read review
“Room on backside to minimize noise from Interstate.”
 of 5 bubbles Ancheviaggio, 1 Dec 2015 | Read review
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