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Candlewood Suites Austin-Round Rock

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Candlewood Suites Austin-Round Rock
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94 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites Austin-Round Rock
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Showing 92: English reviews
Reviewed 4 September 2014 via mobile

This hotel looks to be somewhat of a low budget Candlewood Suites version. There was this weird smell as soon as you walk into the lobby. Front desk clerk was nice but the room was not like any other Candlewood Suites we've stayed at. The bed and quilts had hairs. The carpet by the TV smelled like cat urine :(...

Thank Archii80
Nikki P, General Manager at Candlewood Suites Austin-Round Rock, responded to this review

Dear Archii90 Thank you so much for taking the time to complete a review of our hotel and I am so sorry that your stay here did not live up to your expectations! Though our Candlewood Suites is the original model, I'm saddened that you felt this way from the beginning. I would love if you would send me an...

Dallas, Texas
Reviewed 4 September 2014

Hotel has a great number of amenities. Room was very quiet and restful. Room had full kitchen, including dishwasher, and frig with ice maker and microwave with a pantry area and full set of eating utensils. Room was large with a living room and separate bedroom. Large TV's in both rooms and a separate bathroom. At the edge of the...

Thank Voltiguer1
Round Rock, Texas
Reviewed 7 August 2014

My husband & I just relocated to the area from Dallas,Tx & had the pleasure of staying a few nights at this location.He had been traveling back-and-forth until I was able to move down.He had been using Hotwire to book hotels (using the "surprise" option...not knowing the hotel name until booked,just the star rating) while in Round Rock.I was so...

2Thank Erin O
Nikki P, General Manager at Candlewood Suites Austin-Round Rock, responded to this review

Erin O Wow! Thank you so much for your great comments about your stay with us last week. We're all so glad you had a wonderful time and appreciate your summary of our hotel. We all wish you well in your continued travels! Best,

Reviewed 1 August 2014

Spent two nights here in late July on a business trip. While not as nice as the HIExpress hotels, it worked fine. The room was a bit tired, but the bed was good, TV was good, and internet was very good. With a good location, it worked for me.

Thank porkman
Nikki P, General Manager at Candlewood Suites Austin-Round Rock, responded to this review

We're so glad you had a good stay at our Candlewood Suites! All of our IHG brands are a little different and though you are you used to staying at the Holiday Inn Express brand, we are happy you tried out the Candlewood Suites brand for your stay in Round Rock. Please let us know what we can do better...

San Antonio, TX
Reviewed 28 May 2014

The road noise from IH 35 was bad enough but then add in the late night trains with horns blowing! I would suggest ear plugs as I only got 3 hrs of sleep. Hotel key issued at check in didn't work and had to go back to desk to get it activated. Non smoking hotel but halls smell of smoke....

Thank Luv2Fish6
Nikki P, General Manager at Candlewood Suites Austin-Round Rock, responded to this review

I do regret that you did not get a restful night's sleep as that is our goal for each and every one of our guests. I also love your suggestion of ear plugs and will have these on hand for guests who do need them in order to get a full nights sleep. Thank you! I will make sure that...

Roseville, California
Reviewed 22 May 2014

I was very pleased and surprised by how clean this hotel was. I am very picky about cleanliness when I'm away from home and this hotel was very pleasing. I was even more surprised by the hospitality of the staff, specifically, a housekeeper named Rachel. Rachel brought us extra towels, took our excess trash and constantly asked us if we...

Thank L S
Nikki P, General Manager at Candlewood Suites Austin-Round Rock, responded to this review

Thank you so much for staying with us and taking the time to complete a review of your stay on TripAdvisor! We are always delighted to hear from our guests and share reviews with the entire team. We strive for this sort of excellence with all of our guests and I am so pleased that you not only enjoyed your...

Grand Prairie, Texas
Reviewed 6 May 2014

I was attending training near by and decided to stay at this Candlewood Suites. The room was clean and comfortable and the front desk staff was efficient. The only down side is the train horns at 0 dark thirty (multiple times a night). The tracks are only a thousand yards or so south of the hotel. Most times there only...

Thank Dale S
IHGCare, Guest Relations Manager at Candlewood Suites Austin-Round Rock, responded to this review

Dear Dale S, Thank you for taking the time to review our property. I am delighted to hear that you were satisfied with our front desk services and comfortable rooms. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am...

Lewisville, Texas
Reviewed 28 April 2014

Our Church stayed at this particular Candlewood Suites and this place is incredible and the staff is remarkable especially Steven. The rooms are very clean and have fully functioning appliances and comfortable beds. The staff was very attentive to the needs of every person that came through the doors. Wish they serve breakfast it would be perfect then. Keep up...

Thank Dee H
Nikki P, General Manager at Candlewood Suites Austin-Round Rock, responded to this review

Mrs. Dorothy I appreciate you taking the time to leave a review of your stay with us - and what a great review! We were glad to have you with us and hope to see you again in the future. Thanks again!

Reviewed 21 April 2014

We arrived a little early and the staff was wonderful they went ahead and got us to our suite early. It was better than what I had expected honestly. Very clean, quiet, well stocked with dishes and cookware. We enjoyed our stay well enough that we will for sure be going back again. The only down side was there was...

Thank Itsjustme69
Nikki P, General Manager at Candlewood Suites Austin-Round Rock, responded to this review

Hi "Itsjustme69"! Thank you so very much for taking the time to post a review on TripAdvisor about your stay with us in April! We love to share these great comments with the entire team during our meetings and are so glad to hear you'll be back with us next time your travels bring you to the Round Rock/Austin area....

Killeen, Texas
Reviewed 6 March 2014

When i made my reservations over the phone. I asked if it was in comparison to Holiday Inn Express and I told "yes". In short, it was not. I was very disappointed in the fact that my room had a roach in it and the staff down played as if it was okay. The toilette was running and when I...

Thank Panamanianangel
IHGCare, Guest Relations Manager at Candlewood Suites Austin-Round Rock, responded to this review

Dear Panamanianangel, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with...

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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Come and experience our new Comforts of Home Bedding Collection.At the Candlewood Suites Austin Round Rock Hotel, we put the amenities where they really count: in your room. We are located on IH 35, near Dell Computers and close to restaurants, attractions and shopping centers. Downtown Austin, Austin City Limits, Southwestern University and the University of Texas are all within a 20 minute drive of the hotel. The Dell Diamond with Round Rock Express baseball is 5 minutes away. The Candlewood Suites Round Rock Hotel is conveniently located within 3 miles of Round Rock Hospital, and less than 5 miles from the new Round Rock Premium Outlet center. All guest rooms in the hotel feature full kitchens and one queen size bed. The Candlewood Suites Round Rock hotel offers complimentary laundry facilities, a full fitness center, business desk in the lobby with Internet and both wired and wireless high speed Internet connections in guest rooms. The Candlewood Suites Round Rock hotel is pet friendly. A non-refundable pet fee of $75 to $150 is required along with a signed pet agreement at check-in. Documentation specifying that all vaccinations are up to date must be available. Call hotel for a copy of the full pet policy.The maximum number of guests (including children) allowed per room is 2 in a room with one bed or 4 in a room with 1 queen and a sofa sleeper. ... more   less 

Additional Information about Candlewood Suites Austin-Round Rock

Address: 521 South IH35, Round Rock, TX 78664
Region: United States > Texas > Round Rock
Price Range: $112 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Austin-Round Rock 2.5*
Number of rooms: 98
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Also Known As:
Candlewood Suites Round Rock Hotel Round Rock
Candlewood Round Rock
Round Rock Candlewood Suites
Hotel Style:
#3 Romantic Hotel in Round Rock
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Austin-Round Rock staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the third floor next to the engineering room. Our room was near the front away from the noise of the many trains.”
 of 5 bubbles KayTucson_ArizonaUSA, 24 Jun 2016 | Read review
“Back side of property might have less noise from interstate, but not sure”
 of 5 bubbles hannesmom, 3 Jun 2016 | Read review
“Rooms on the east side are better.”
 of 5 bubbles AllanW648, 17 May 2016 | Read review
“Make sure you can see your car, it's a rough area.”
 of 5 bubbles thomaskY500ST, 21 Jan 2016 | Read review
“Room on backside to minimize noise from Interstate.”
 of 5 bubbles Ancheviaggio, 1 Dec 2015 | Read review
5 of 5