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The ONLY reason I am giving this hotel a poor rating is because management and ONE employee seemed to go above and beyond to help us out when we found out the room we were in was infested with bed bugs.
3 or 4 days...More
The room, kitchen and bathroom were not clean. The room smelled like cigars. Additionally, the fridge was not working. Requested a fridge replacement but nobody came. The TV didn't work in the mornings.
The beds and pillows were uncomfortable and the toilet had stool stains....More
5 Thank Edson M
Response from Manager_11525, General Manager at Extended Stay America Houston - The WoodlandsResponded 5 February 2015
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the cleanliness and the condition of the room is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours...More
My son and I checked into separate rooms of this establishment. At about 1 week, he noticed bug bites (between 50-100)all over his body, including between hid toes. He found a nest of bed bugs under his sheets. The hotel refused to refund his stay...More
This was truly one of the worst hotel properties I've ever stayed in. I have stayed at Extended Stay America's before across the country, and been very pleased. This was unsatisfactory in almost every category, but customer service. But unfortunately, the nice customer service people...More
3 Thank Shannon P
Response from Manager_11525, General Manager at Extended Stay America Houston - The WoodlandsResponded 27 January 2015
Thank you for taking the time to write a review of our hotel. I apologize for that you were not pleased with the cleanliness and overall condition of your room. I will be meeting with our housekeeping and maintenance staffs to ensure these issues are...More
So I booked a room for late night check in at this location through Priceline. When I arrived at the hotel, the computer system was down. Since I couldn't check in, I was up at 3am searching for available rooms in the area with a...More
3 Thank David I
Response from Manager_11525, General Manager at Extended Stay America Houston - The WoodlandsResponded 4 December 2014
I appreciate you bringing your experience to our attention. It upsets me to hear that you were unable to check in at our hotel for your reservation due to our system being down. I am sorry for your experience. In response to your feedback, I...More
US$53 - US$66 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
Texas Gulf Coast >
Also Known As
Extended Stayamerica Houston - The Woodlands Hotel Spring ,
Spring Extended Stay ,
Extended Stay America Houston - The Woodlands Spring, TX, North America