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After being awaken by 2 drunk men trying to get in our room and calling the front desk to only get an apology, I was quite pissed off. During check out the next morning spoke to manager who only offered (reward points) for the inconvenience,...More
I thoroughly enjoyed this hotel! The Wifi was great during my stay, which is always nice, and unusually rare in an age where Wifi is a standard. The staff was very pleasant, and easy to talk to. Felt very much like I was at home...More
Thank Jason A
Response from General H, Manager at Holiday Inn Express Hotel & Suites StephenvilleResponded 4 October 2017
We thank you for your response at the Holiday Inn Express STEPHENVILLE, be sure to come back soon, given the fact that we are under a whole new renovation!
This is a nice place. Smelled new but was told recently updated. The room nice and we'll appointed. The room had a fridge and Keurig coffee maker. Bath area large and roomy. Sink showed a crack but did not leak. Took a late night shower...More
The GM said I lied even though there was a lobby full of guests who also had no water. Didn't speak to Sonia the GM because she wasn't going to show until 9:30 AM. The company voicemail was full. She then says later that I...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites StephenvilleResponded 29 November 2017
Thank you for taking the time to relay your comments regarding our hotel. I’m very sorry to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to...More
The bed was about like sleeping on a towel layed in the floor. Went to get a bottle of water, one vending machine did not work at all and the machines on the other 3 floors were out of water. I asked the young man...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites StephenvilleResponded 20 November 2017
Thank you for taking time to share your experience with us. I am sorry to hear about elevator incident, the condition of the bed and the level of service you received. We take comments such as these seriously and would like to follow...More
US$80 - US$116 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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