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Extended Stay America - Houston - Sugar Land

Traveller (40)
Room & Suite (29)
Dining (2)
Overview
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13420 Southwest Fwy (Highway 59), Sugar Land, TX 77478-3521 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Houston - Sugar Land
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Rooms
Jan. 27Jan. 28
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (143)
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143 results
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39
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LanguageEnglish
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39
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All reviews i highly recommend this hotel great place to stay leader bugs closet printer highway houston mall
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1 - 5 of 143 reviews
Reviewed 2 weeks ago

We stayed over Christmas and it is just a terrible place. When we arrived two over weight black ladies were sitting in the lobby chatting so I thought they were guest but one of them was the front desk clerk. Our first room had a...More

Date of stay: December 2018
Thank jbdhotels
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 2 weeks ago

Joseph, thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We have...More

Hotel's Favourite
Reviewed January 26, 2018 via mobile

I highly recommend this hotel,the staff and management provide outstanding customer service. Very professional service at all times. Pet friendly! Great location! Grounds are kept clean and trash free. I love the kitchen and living area separated by a wall. Nice area for a laptop,and...More

Date of stay: January 2018
Thank Karen A
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded January 27, 2018

Karen, thanks for making Extended Stay America a part of your travel plans. We are glad to know your stay with us was enjoyable and that you were impressed with the top-notch service provided by our associates. We appreciate you recommending us and look forward...More

Reviewed December 4, 2018

After harassing me to write a previous review following her GM appointment I obliged Terriko's request based on the temporary presence of several ESA associates she brought over to help clean up the property... Unfortunately, this was only a hoax to appear like improvements were...More

Date of stay: October 2018
Thank aceklub91
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded December 8, 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. In order to address your concerns, we would need more information to properly identify the room you occupied....More

Reviewed November 15, 2018

On my first night, just one complaint: The sheets were obviously not changed from the person before me. There were dirt, grass, long black hairs, and a giant dried saliva (?) spot on a pillowcase. (If it wasn't saliva, I don't want to know what...More

Date of stay: November 2018
Thank amystarr
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded November 15, 2018

Please accept our sincere apologies for the unfortunate incident and regret that our associates weren’t able to handle the situation to your satisfaction. We assure you we are investigating the issues you mentioned and will discuss this with our team, so we handle any such...More

Reviewed November 6, 2018

From the manger Terriko along with the rest of the staff are great and you can tell they take pride in their work and customer service.. I have lived here for three months and enjoy the clean room and being able to cook if I...More

Date of stay: September 2018
Thank lluas77
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded November 6, 2018

Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved your well-appointed room and that the service provided by Terriko went a long way in making your stay a memorable one. On behalf of everyone here, we invite you...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those More guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Air Conditioning
Meeting Rooms
Microwave
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Beachfront
Restaurant
Bar/Lounge
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
145
Price range
US$65 - US$78 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
,
Extended Stay Sugar Land
,
Sugar Land Extended Stay
Location
United States > Texas > Texas Gulf Coast > Sugar Land
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
145
Price range
US$65 - US$78 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
,
Extended Stay Sugar Land
,
Sugar Land Extended Stay
Location
United States > Texas > Texas Gulf Coast > Sugar Land
Photos
Traveller (40)
Room & Suite (29)
Dining (2)
Pool & Beach (1)
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Questions & Answers
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Room Tips
"Towels/sheets often contain pubic/body hair. Requested kitchenware is stacked on the hallway floor where..."
aceklub91
Dec. 4, 2018
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"Very safe with security at night."
lluas77
Nov. 6, 2018
Read review
"It's at cross of 90A and I69/59."
Chao1966
Jun. 23, 2018
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"Check your mattress!"
patr371
Mar. 31, 2018
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