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    Extended Stay America - Houston - Sugar Land

    13420 Southwest Fwy, (Highway 59), Sugar Land, TX 77478-3521
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    2017-10-01 2017-10-02
    US$90
    US$85
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    Traveller (23)
    Room & Suite (25)
    Dining (4)
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    Overview
    • Excellent42%
    • Very good12%
    • Average9%
    • Poor15%
    • Terrible22%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Hotel
    Fitness centre
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Meeting Rooms
    Laundry Service
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Houston - Sugar Land
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    Hilton Garden Inn Houston / Sugar Land
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    Drury Inn & Suites Houston Sugar Land
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    Rooms
    Oct 1Oct 2
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    1 room, 2 adults, 0 children
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    Reviews (113)
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    1 - 5 of 113 reviews

    Reviewed 2 August 2017

    The room had roaches. The take and go breakfast area had roaches. At 6:45am they were out of everything. No muffins, coffee, oatmeal etc. No one was there to help. Couldn't get utensils to cook. Everything had an excuse.More

    Review collected in partnership with Extended Stay
    Thank Nikki1726
    Response from 00esa, General Manager at Extended Stay America - Houston - Sugar LandResponded 3 August 2017

    Please accept our apologies for the unpleasant experience you had with our staff as well as the room. Normally our team does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will...More

    Hotel's Favourite
    Reviewed 23 October 2016

    My room was clean and the service was excellent. The staff was very friendly and understanding. The whole staff met my needs in a timely manner.I stayed there for three weeks and the whole time was a good experience. I felt comfortable. I strongly recommend...More

    Thank Lasheena R
    Response from Manager_11525, Manager at Extended Stay America - Houston - Sugar LandResponded 11 November 2016

    The team and I appreciate your remarks. I am glad you were pleased with the cleanliness of your room and the customer service provided by our staff. It also good to know you received consistent service and accommodation for the three weeks you stayed with...More

    Reviewed 30 July 2017

    The counter said they only do housekeeping every Sunday. We live here for more than 3 days. They don't give us towel or anything to change even! The worst hotel you can ever live in! Horrible service!More

    Thank TRAVELLER000123
    Response from 00esa, General Manager at Extended Stay America - Houston - Sugar LandResponded 31 July 2017

    We were disheartened to see from your review that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. Please know our housekeeping is done on a weekly basis to respect the privacy of...More

    Reviewed 28 July 2017

    No breakfast (has just a few grab and go items), teribile wireless, beds ok, has pool but kind of dirty, location ok as it is close to sugar land business Park, laundry ok, room clean but old furniture, bathroom with small issues, some bugs, has...More

    Review collected in partnership with Extended Stay
    Thank moriokasan
    Response from 00esa, General Manager at Extended Stay America - Houston - Sugar LandResponded 29 July 2017

    Thank you for your evaluation. It is obvious from your comments that we didn't live up to your expectations. Please accept our apology for the inconvenience you experienced with our amenities and facilities. We will work diligently to make sure we are more consistent in...More

    Reviewed 25 July 2017

    The overall stay was nice, despite having to transfer into a different room due to issues with cleanliness. The staff is accommodating and friendly! If I were to compare this extended stay hotel to others, I would consider it above average! The executive suites are...More

    Review collected in partnership with Extended Stay
    Thank TravelGuest1234
    Response from 00esa, General Manager at Extended Stay America - Houston - Sugar LandResponded 26 July 2017

    Thanks for the nice review. We are happy you enjoyed the service you received from our staff and found us to be a great value as well. We appreciate your business and look forward to seeing you again. Sincerely, General Manager

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    Additional Information about Extended Stay America - Houston - Sugar Land

    Address: 13420 Southwest Fwy, (Highway 59), Sugar Land, TX 77478-3521
    Location: United States > Texas > Texas Gulf Coast > Sugar Land
    Price Range:US$65 - US$112 (Based on Average Rates for a Standard Room)
    Hotel Class: 2.5 star
    Number of rooms: 145
    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    • Meeting Rooms
    • Laundry Service
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Price range
    • US$65 - US$112 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms
    • Number of rooms
    • 145
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Extended Stay, Booking.com, Priceline, Travelocity, TripOnline SA, Hotwire, Cheap Tickets and Cancelon so you can book your Extended Stay America - Houston - Sugar Land reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Texas Gulf Coast >
    • Sugar Land
    • Also Known As
    • Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land ,
    • Extended Stay Sugar Land ,
    • Sugar Land Extended Stay
    Add Photo Photos
    Traveller (23)
    Room & Suite (25)
    Dining (4)
    Pool & Beach (2)
    Hotel & Grounds (27)
    Bathroom (2)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "Stay at the hotel next door instead - Spring Hill Suites"
    Read review
    "close to stairs since elevators were iffy"
    Read review
    "Choose rooms on the second floor. You are closer to the laundry room and snack machine. The whole hotel is..."
    Read review
    "Avoid this hotel AT ALL COSTS!"
    Read review
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