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Sugar Land Marriott Town Square

Hotels.comUS$189*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sugar Land Marriott Town Square
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828 Reviews from our TripAdvisor Community

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Showing 817: English reviews
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Lanciano, Italy
Reviewed 3 days ago NEW

Absolutely not the same standard of all other Marriott I stayed. No mini bar in the room. I've asked for slippers and they said that hotel have no slippers. Bad food provided for the seminar lunch. It's a big hotel. Rooms are not bad. Position is exellent. But lower usual standards.

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Helpful?
Thank pimio
Reviewed 1 week ago

My Husband was charged $150.00 at check in for incidentals and it came out of our account immediately - we have traveled and stayed at all major hotels over the years but never experienced money coming out of our account at check in - SERiOUSLY? You have our card on file to apply charges as they occur this is unbelievable...

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Helpful?
Thank Sharon K
Michael N, Guest Relations Manager at Sugar Land Marriott Town Square, responded to this review

Dear Sharon K, Thank you for being our guest and thank you for your review. I am sorry to hear of your billing issues that you experienced. I can assure you that the $150 charge you see on your account is only a hold by your bank. We release holds on our end as soon as our guests check-out but...

Sour Lake, Texas
Reviewed 1 week ago via mobile

It turned out that this was a busy weekend for this Marriot! When I checked in ahead of my husband I was told all they had left were double beds, and not the king that we had reserved. After checking out the room, I went back down to the front desk and told Joe, who was in duty, how important...

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Helpful?
Thank StarlightWitch
McKinney, Texas
Reviewed 1 week ago via mobile

Interesting location and convenient if you want to do some walking around or shopping. Definitely noisy at night (maybe just weekends) so not good for families with children who could be affected by live loud music. No ice machines.... so hotel has to pick up ice and bring to your room. Public parking around the block or valet at $25...

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Helpful?
Thank Travel4Bizz
Texas
Reviewed 1 week ago

Great hotel just the right place to spent the weekend, it is close to all the action in sugarland, the bars and restaurants just a walk away, and there are events on the weekends in the town hall plaza.

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Helpful?
Thank luissuperdog
Austin, Texas
Reviewed 4 weeks ago via mobile

In a word, this hotel is just: Lame! Not great, not a nightmare... just bland with sprinkles of suck. Visited with family and had high hopes that it would stand up to all the positive reviews. But that was not the case. First off, the room was a lot smaller than expected, and when they advertise double beds they mean...

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Helpful?
Thank NewsCruzer
Carmencita G, Front Office Manager at Sugar Land Marriott Town Square, responded to this review

Thank you for taking the time to complete the TripAdvisor review in regards to your recent stay. Please accept our apology for not meeting your expectations during your stay. We continue to strive to deliver flawless, rest assured when your travel brings you back to Sugarland, we will make your stay more comfortable and memorable. Have a wonderful day!

Rio de Janeiro, RJ
Reviewed 4 weeks ago

very well located, close to very good restaurants and stores of all prices and tastes. The hotel is very cleaned, comfortable, the gym is very, very good, the pool is very good too. Service is nice, internet is not free, only for Marriott rewards members. Free parking a couple of meters from the hotel.

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Helpful?
Thank NoronhaByJU
Taylor G, Manager at Sugar Land Marriott Town Square, responded to this review

Dear NoronhaByJU, Thank you so much for sharing your experience with us! I am glad to see that you enjoyed both the hotel and the surrounding area. I think we have a fantastic gym on property as well. While you are correct in that there is a cost for in room internet, the Marriott Rewards program is free to join....

Reviewed 19 April 2017 via mobile

As stated , this Marriott is in the middle of the the Sugar Land Square which has it good and bad sides. Great restaurants and bars close by, with lots of associated traffic. Valet parking is expensive by comparison to major hotels elsewhere, self parking is cumbersome at best. The streets are small and tight , especially on weekend nights....

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Helpful?
Thank Kenneth M
Taylor G, Manager at Sugar Land Marriott Town Square, responded to this review

Dear Kenneth M, Thank you kindly for taking the time to share your experience with us. I hope that you were able to fully enjoy the hotel as well as the town square. Thank you for your feedback and kind words regarding our team members. At your service, Taylor Goldenthal

Stella, North Carolina
Reviewed 16 April 2017 via mobile

I had a one night stay at this property and thoroughly enjoyed the bar and room. I made a detour to the bar after check-in and had the best jalapeño margarita that I've had anywhere. I also opted on the loaded fries, which were heavy with pulled pork. Really, really good. My room was a king-bed room and was very...

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Helpful?
Thank QuahogRob
Taylor G, Manager at Sugar Land Marriott Town Square, responded to this review

Dear QuahogRob, On behalf of our entire team, thank you for staying with us and we are very happy to see you enjoyed your night with us. I am glad you were able to enjoy the food and drinks we serve, our new menu was released just a couple of months ago. Looking forward to your next visit, Taylor Goldenthal...

Reviewed 10 April 2017

We stayed twice in this hotel the last weeks. First time experience was not that good with very unresponsive staff and wrong rooms. Second time it was better. Good size room, good airco. Rooms are aging, bathrooms could certainly receive a make over. Pool is nice. We like to location a lot. There are excellent breakfast- and diner options on...

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Helpful?
Thank Frank K
Taylor G, Manager at Sugar Land Marriott Town Square, responded to this review

Dear Frank K, Thank you so much for coming back to give us another chance after a less than stellar first experience. Please know that wifi is complimentary for Marriott Rewards members, and it is free to sign up. This can be done online or at any Marriott hotel. If we get the pleasure to host you again, please inquire...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Burning Pear
The Burning Pear
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry

Additional Information about Sugar Land Marriott Town Square

Address: 16090 City Walk, Sugar Land, TX 77479-6539
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: $179 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sugar Land Marriott Town Square 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Sugar Land Marriott Town Square Hotel Sugar Land
Marriott Sugar Land
Hotel Style:
#1 Romantic Hotel in Sugar Land
#1 Business Hotel in Sugar Land
#1 Family Hotel in Sugar Land
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Land Marriott Town Square staff and other travellers.
3 questions
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Questions? Get answers from Sugar Land Marriott Town Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“first 3 floors will have free internet. Biggest tip: book another hotel”
Answerbath, 4 Apr 2017 | Read review
“WiFi is free if you belong to the Marriott program”
gcg3refs, 20 Mar 2017 | Read review
“Become a Rewards Member!. There are some "Free-Bees" on the 8th Floor Concierge Room that you wouldn't other wise have access to.”
andytt2015, 19 Mar 2017 | Read review
“We were at the front of the hotel, near (external) traffic and a restaurant with live music. We noticed it, but it didn't keep bother us.”
tomis704, 23 Jan 2017 | Read review
“Great for New Year's Eve”
  • Plaza view
  • bed
  • shower
  • bathroom
TravelingDeborah, 2 Jan 2017 | Read review
5 of 5
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US$189* /night
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Prices are for 1 room, 2 adults
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