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Sugar Land Marriott Town Square

Booking.comUS$189*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sugar Land Marriott Town Square
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825 Reviews from our TripAdvisor Community

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There are newer reviews for Sugar Land Marriott Town Square
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Showing 814: English reviews
Katy, Texas
Reviewed 22 January 2016

For the 2nd year in a row we have held our National Charity League Senior Presentation (350+ sit down dinner for 20 graduating senior girls and their families and friends) at the Sugar Land Marriott Town Square. And for the 2nd year the amazing staff and facilities have exceeded our expectations. From the guest rooms, to the ball room to...

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Helpful?
Thank rglovett
Taylor G, Guest Relations Manager at Sugar Land Marriott Town Square, responded to this review

Dear Rglovett, It was a pleasure to host you and the National Charity League Senior Presentation dinner once again! I am happy to read that everything went well once again. We are looking forward to having you here next time as well. Please feel free to reach out to me if I may ever be of service. At your service,...

Princeton, New Jersey
Reviewed 22 January 2016

Got upgraded to penthouse in a business trip. Everything is perfect. Everytime I've stayed here, it's been nothing but delightful. The staff is friendly and warm and does everything in their power to make your stay

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Helpful?
Thank Peng Z
Taylor G, Guest Relations Manager at Sugar Land Marriott Town Square, responded to this review

Dear PengTHU, It was an honor to host you once again! I am glad to see you enjoyed your stay and the complimentary upgrade. We are looking forward to your next visit. At your service, Taylor Goldenthal Guest Services Manager

Katy, Texas
Reviewed 19 January 2016

My daughter had her Senior Presentation ball at the hotel, so we decided to stay the night after the event. The event was perfect! The staff was so helpful, friendly and professional. The room was clean and spacious. We enjoyed the ballroom and lobby area as well. Every staff member was so lovely and helped us with everything! Truly a...

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Helpful?
Thank Linda F
Taylor G, Guest Relations Manager at Sugar Land Marriott Town Square, responded to this review

Dear Linda F, I am happy to see you and your daughter enjoyed the accommodations! Thank you so much for coming to stay with us, and thank you for your kind words. At your service, Taylor Goldenthal Guest Services Manager

Lexington, Kentucky
Reviewed 19 January 2016

My job requires my to travel frequently. Over the last 3 years, I have stayed at the Sugar Land Marriott for more than 100 nights. It is truly my second home. I love this place. The staff is not only excellent they are consistently excellent. I never have to worry about a thing and they always try to accommodate my...

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Helpful?
Thank Kevin P
Taylor G, Guest Relations Manager at Sugar Land Marriott Town Square, responded to this review

Dear Kevin P, Thank you so much for your kind words! I am happy to see you consider us your home away from home, especially given how frequently you are here with us. Please feel free to reach out to me if I may ever be of service. All the best, Taylor Goldenthal Guest Services Manager

Orlando, Florida
Reviewed 14 January 2016

Excellent service. From the time you pull into valet until the time you walk into your room. Front desk staff as well as management are all very kind and very helpful. I visit the Sugar Land Marriot quite often and my rooms are always clean. I consider it my Sugar Land "Condo". The staff has made me and my wife...

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Helpful?
Thank kevin s
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Kevin It is always a pleasure to have you back in your “home away from home.” We appreciate the kind review. We will continue to work hard to earn your business. Have a great week! Yours Sincerely, Jeffrey

Roswell, Georgia
Reviewed 10 January 2016

clean rooms. great locations. really nice staff and very good service. Only issue was that the room service took longer than expected. Otherwise overall good service and great area with lots of shopping.

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Helpful?
Thank Shalp1
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

It was truly a pleasure to have you visit. We are delighted to learn that you enjoyed your visit. We are very grateful for your kind feedback! We hope that you will return soon. We wish you the very best! Jeffrey

Oklahoma City, Oklahoma
Reviewed 8 January 2016 via mobile

Aesthetically pleasing, nice location.. But, upon arrival, the hand towel was dirty in the bathroom & apparently had just been hung back up by housekeeping, sheets with stains, SUPER noisy ALL night long in the hallways (people talking loudly, doors slamming, etc), light in room, hot in room. Will not be staying here again, especially for the price.

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Helpful?
2Thank Lindsay D
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Lindsay Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action. We are deeply sorry. Please forgive us. We hope that you will give us another try in the future. Have a...

Round Rock, Texas
Reviewed 6 January 2016

Exceptional service, outstanding property. Louise Gibson is simply an extraordinary concierge worker going beyond call of duty. We really enjoyed our visit, the hotel and the services offered. And we know that other travelers will surely love it!

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Helpful?
Thank tritech10000
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

We are excited to learn that we exceeded your expectations. Thank you so much! I will pass on your kind words to Louise. We look forward to having you back! Yours Sincerely, Jeffrey

Manila, Philippines
Reviewed 5 January 2016 via mobile

The lobby is nice. The staff is helpful without putting themselves out in any way. The rooms are clean and refurbished nicely. However, there are small touches that made things uncomfortable. The curtain had no cord and was cumbersome to open and close. The bathroom, though clean, was dated. The showerhead and tub are simply dated. The beds were nice....

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Helpful?
Thank Ali M
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Ali Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. Have a wonderful week. Yours in Hospitality, Jeffrey

Fulshear, Texas
Reviewed 4 January 2016

This was a family trip for me, on New Year's Eve 2015, and the hotel was at the center of Sugarland town square, where the celebration of the new year was occurring. Obviously, this meant the hotel was packed with guests. I will say, despite the crowd of guests, the staff were pleasant and as attentive as possible (we did...

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Helpful?
Thank Anthony77441
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Anthony It was truly an honor to host you. We are pleased to know that you had a great time in our hotel on New Year's Eve. I'm sorry to hear about the bedding issue and will followup. We are very thankful for your kind feedback! We hope that you will return soon. Best Wishes, Jeffrey

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Burning Pear
The Burning Pear
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry

Additional Information about Sugar Land Marriott Town Square

Address: 16090 City Walk, Sugar Land, TX 77479-6539
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: $180 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sugar Land Marriott Town Square 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Sugar Land Marriott Town Square Hotel Sugar Land
Marriott Sugar Land
Hotel Style:
#1 Family Hotel in Sugar Land
#1 Romantic Hotel in Sugar Land
#1 Business Hotel in Sugar Land
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Land Marriott Town Square staff and other travellers.
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Questions? Get answers from Sugar Land Marriott Town Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“first 3 floors will have free internet. Biggest tip: book another hotel”
Answerbath, 4 Apr 2017 | Read review
“WiFi is free if you belong to the Marriott program”
gcg3refs, 20 Mar 2017 | Read review
“Become a Rewards Member!. There are some "Free-Bees" on the 8th Floor Concierge Room that you wouldn't other wise have access to.”
andytt2015, 19 Mar 2017 | Read review
“We were at the front of the hotel, near (external) traffic and a restaurant with live music. We noticed it, but it didn't keep bother us.”
tomis704, 23 Jan 2017 | Read review
“Great for New Year's Eve”
  • Plaza view
  • bed
  • shower
  • bathroom
TravelingDeborah, 2 Jan 2017 | Read review
5 of 5
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