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Sugar Land Marriott Town Square

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Sugar Land Marriott Town Square
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821 Reviews from our TripAdvisor Community

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Showing 810: English reviews
Doylestown, Pennsylvania
Reviewed 21 December 2015

I'm struggling with how to open this review. I'm a bit embarrassed frankly as after staying at the Marriott Town Square (Sugar Land) earlier in the year (for a work event) I heartily recommended it to my sister-in-law for my niece's wedding. This was - as one might expect - based upon a very nice trip previously. Following the last...

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Helpful?
1Thank JCTTXAG
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action. We are deeply sorry. Please forgive us. We hope that you will give us another try in the future. Have a wonderful week....

Austin, TX
Reviewed 19 December 2015

I liked everything about this hotel, especially the friendly staff. They went out of their way to make me welcome. The only thing I'd ask for is an early breakfast option, like muffins or scones, plus coffee. We had to leave at 5:30am, and that would have capped off a near perfect stay!

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Thank Ed B
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Ed, Thank you for the kind review. We appreciate the fact that you chose our hotel for your stay in Sugar Land. We are very grateful for your kind feedback! I have noted your comment about options for early breakfast. We hope that you will return soon. Have a wonderful week! Jeffrey

Beverley, United Kingdom
Reviewed 18 December 2015

My wife and I stayed at the Marriott Hotel in Town Square in Sugar Land for 3 weeks in November while I was working in Houston. We chose this hotel because of its location in the center of the shops and restaurants in the new part of Sugar Land. No need for a car, you can just walk out of...

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Thank RDBLeven
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

It is always a pleasure to have you back in your “home away from home.” We appreciate the kind review. We will continue to work hard to earn your business. I will be happy to pass along your kind words to Carmen. Have a great week! Yours Sincerely, Jeffrey

Arizona
Reviewed 13 December 2015

There were many wonderful things right with the Marriott but a privacy issue really has me upset. Lets start with some of the good. When we arrived we were given the honor of being the VIP customer of the day. We had an actual red carpet, special snack tray and an adorable towel bunny all set out for us. Very...

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Thank ArizonaKsm
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action. We are deeply sorry. Please forgive us. We hope that you will give us another try in the future. Have a wonderful week....

Reviewed 11 December 2015

Words literally are not enough to express the appreciation I have for this team. I checked into this hotel on Wednesday, December 9th for my sister's surgery. From the time I made my reservation until we checked out of the hotel, this team was beyond helpful with all of my requests. They made sure my sister was more than comfortable...

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Thank MissMea22
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

We are excited to learn that we exceeded your expectations. Thank you so much! I hope your sister is doing well. We look forward to having you back! Yours Sincerely, Jeffrey

Reviewed 6 December 2015 via mobile

Clean hotel, beautiful decor, friendly, helpful staff, quiet rooms. I will definitely stay here next time I visit the area! It is located in a great walkable area of town with great shopping opportunities nearby. I even tried room service and it fast fast a fresh.

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Thank Robin L
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Robin Thank you so much for the positive review. We are very appreciative! We look forward to having you back! Have a wonderful week! Best Regards, Jeffrey

Dallas, TX
Reviewed 1 December 2015

We had a wonderful stay at this hotel. The valet, front desk, and servers at breakfast all provided excellent service. Our room was spotless and very comfortable. At our request we did not receive housekeeping services. We stayed at the Sugar Land Marriott in order to have a couple days to ourselves and to take a break from the rounds...

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Thank AnnMarieDallas
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Ann Marie Thank you for the review. It was a delight to have you visit! Your feedback will encourage us to work harder in our quest for excellence. We truly appreciate the feedback. Happy Holidays and have a lovely week! Best Regards, Jeffrey

Montchanin, Delaware
Reviewed 29 November 2015

We had a very nice Thanksgiving stay at the Sugar Land Marriott. Our rooms were clean, the beds comfortable, the food good, and the staff welcoming and very courteous. The hotel is situated amongst many restaurants, and shopping venues, with a movie theatre nearby, with good access to downtown Houston. This Marriott is our first choice when visiting the Sugar...

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Thank Henry S
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Henry, It was truly an honor to host you during Thanksgiving. We are pleased to know that your stay was sweet! We appreciate your kind feedback! We hope that you will return soon. Very Respectfully, Jeffrey

Lake Jackson, Texas
Reviewed 29 November 2015

My wife and I went here for a quick get away. The room, the bedding, the view were all superb. We only had one disappointment and that was with the hot tub. I was looking forward to it, but it was not heated. I do miss the ice machines, as well as free wifi, which most hotels now offer. The...

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Thank pnewton-n-Texas
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action. We hope yo see you again in the near future. Have a wonderful week. Yours in Hospitality, Jeffrey

Green Bay, Wisconsin
Reviewed 22 November 2015

After living near Sugar Land for 7 years and moving back to my home state, I frequently return to visit friends. I always stay at this hotel because the GM, Jeffrey Obomeghie, is a consummate professional and his staff is top-notch. Always welcoming and accommodating to my needs, Mr. Obomeghie is a kind and caring gentleman who quickly responds to...

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Helpful?
Thank Laurie P
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Laurie, Thank you for the kind review, you are to kind. We appreciate the fact that you chose our hotel for your stay in Sugar Land. We are very grateful for your business and the honor to serve you. We hope that you will return soon. Have a wonderful week! Jeffrey

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Burning Pear
The Burning Pear
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry

Additional Information about Sugar Land Marriott Town Square

Address: 16090 City Walk, Sugar Land, TX 77479-6539
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: $188 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sugar Land Marriott Town Square 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Sugar Land Marriott Town Square Hotel Sugar Land
Marriott Sugar Land
Hotel Style:
#1 Business Hotel in Sugar Land
#1 Family Hotel in Sugar Land
#1 Romantic Hotel in Sugar Land
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Land Marriott Town Square staff and other travellers.
3 questions
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Questions? Get answers from Sugar Land Marriott Town Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“first 3 floors will have free internet. Biggest tip: book another hotel”
Answerbath, 4 Apr 2017 | Read review
“WiFi is free if you belong to the Marriott program”
gcg3refs, 20 Mar 2017 | Read review
“Become a Rewards Member!. There are some "Free-Bees" on the 8th Floor Concierge Room that you wouldn't other wise have access to.”
andytt2015, 19 Mar 2017 | Read review
“We were at the front of the hotel, near (external) traffic and a restaurant with live music. We noticed it, but it didn't keep bother us.”
tomis704, 23 Jan 2017 | Read review
“Great for New Year's Eve”
  • Plaza view
  • bed
  • shower
  • bathroom
TravelingDeborah, 2 Jan 2017 | Read review
5 of 5